Connectivity issues are common for home security systems like Wyze cameras. It could be the most reported complaint of these monitoring systems.
I, too, was exposed to the aforementioned circumstances by which my Wyze Cam stopped connecting.
But, as it turns out, the fixes for these interruptions in connections are straightforward and easy to do.
If your Wyze Camera is not connecting, check if the app shows any error codes. Then, power cycle the Wyze Camera. If the issue is still not fixed, remove the SD card and check for any pending updates for your Wyze device and Wyze app. Factory resetting the Wyze Camera could also help.
Let's now take a look at the many instances by which you Wyze Cam stops connecting:
|Scenario||Causes and Fixes|
|Wyze Cam not connecting to WiFi||Connectivity issue; power cycle the Cam and the Router; Reset the network on the cam|
|Wyze Cam not connecting to live view||Software/signal strength issue; update the Cam, reduce the distance between the Cam and the Router|
|Wyze Cam showing error codes||Different Error codes demand differnt approach of fixing. Check and perfrom the appropriate fix|
|Other scenarios||Contact customer support|
Explore this article for more detailed information to figure out the potential cause of the connectivity problem and how to fix the particular issue.
Check the Error Codes (If Any!)
The table given below accounts for all the error codes of the Wyze Camera and potential troubleshooting fixes for these error codes. Check this table to identify the particular issue you are having:
|Error Code||Troubleshooting message||Solution|
|90||The device is offline (error code 90). Please check your internet connection or power cycle the camera.||Power cycle device and router.|
|42||The connection failed (error code 42). Please connect your mobile device to a different network or try again.||Try different Wi-Fi network|
|20011||The connection has timed out (error code 20011). Please try again.||Retry connection|
|60||The server not responding (error code 60). Cannot connect to the server||Make sure your internet is stable.|
|41||The network is unreachable (error code 41). Please check the network settings.||Power cycle router|
|10003.7||Authentication failed (error code 10003.7). Please try again.||Attempt the process again|
|10003||Authentication failed (error code 10003). Firmware operation failure. Please try again.||Attempt the process again|
|20002||The connection failed (error code 20002). Max number of channels reached.||Force close the app and try again|
|27 (iOS only)||The connection has timed out (error code 27). Please connect your mobile device to a different network or try again.||Try different Wi-Fi network|
|0 (iOS only)||The connection failed (error code 0). Please connect your mobile device to a different network or try again.||Try different Wi-Fi network|
|2||The connection failed (error code 2). Please check your network connection.||Power cycle router|
|20||The connection failed (error code 20). Please check your network connection.||Power cycle router|
|3001 (Android Only)||The connection failed, Please try: 1. Force close app and retry 2. Power cycle the camera||Force close the Wyze app and power cycle the camera.|
|All other error codes||The connection failed, Please try: 1. Force close app and retry 2. Power cycle the camera||Force close the Wyze app and power cycle the camera.|
In terms of connectivity, there are two primary contexts where you could face this issue. The first is while trying to view the Live Stream and the other is while you are trying to connect to a Wi-Fi network.
Wyze Cam Not Connecting to Live Stream: How to Fix
If you are facing trouble with your Live Stream not connecting, you might be shown one of the following error codes given below. Check and execute the troubleshooting steps given along with the relevant error code to resolve your issue.
Error code - 90
Wyze Error code - 90 means that your Wyze device cannot reach the streaming servers. To resolve this issue, try all of the solutions given below:
- Remove the microSD card from your Wyze device and try operating the device.
- If you are using an alternate power cable and adapter (third-party products), operate your Wyze device with the original power cable and adapter from Wyze.
- Provided the solutions above have failed, attempt a factory reset.
You could also perform the aforementioned troubleshooting steps for various other error codes as well, like Wyze Error Code 3001.
Error code -12, -27, or -48
Error code -12, -27, and -48 come up when the Wyze device cannot successfully stream the live feed through the servers even though the servers have access to the feed.
A potential reason for this is that there are too many devices connected to the network.
To resolve these error codes, you can try the following solutions:
- Disconnect your smartphone or tablet from your Wi-Fi network and make a fresh connection.
- If the step above fails, connect to a different network or switch to your Mobile Data (4G/LTE).
- If you still cannot resolve the issue, disconnect all unused devices like smartphones, tablets, or computers from your network.
Error code -20002, -20010, -20011, -20015, -20016, -20018, -20027
For all these Error codes, simply disconnect your Smartphone or tablet from your Wi-Fi network and reconnect it. Switching to mobile data or to a different network can also work.
Error code -19, -24, -33, -41, -42, -60
Error codes -19, -24, -33, -41, -42, and -60 occur when the device fails to connect to the IoT servers. This can be fixed by attempting the solutions given below:
- A power cycle is an effective step that can resolve these error codes. Simply unplug the Camera's USB cord, wait for 5 seconds, and plug it back in.
- If the issue remains unresolved, try deactivating any firewall settings you have enabled on your device or network.
- Slow internet speed is also a reason for these error codes to show up. Wyze requires a minimum of 1-2 Mbps for Standard Definition and 4-7 Mbps for High Definition. Connecting to a different network or one with lower traffic can resolve this issue.
Make sure that you check which error code you come across and execute the corresponding troubleshooting solution mentioned.
Power Cycle the Wyze Camera
Irrespective of the error code you come across, a power cycle is a good initial step for you to take when it comes to troubleshooting.
Here's how to power cycle your Wyze Cam:
- Unplug your Wyze camera from the power source.
- Wait for 30 seconds for the device to discharge all residual charges from its circuitry.
- Plug the Wyze camera back into the power source.
- Let the device initialize. You have successfully power cycled your Wyze camera.
You can also take steps to restart the Live Stream through the Wyze app. To do this, follow the steps below:
- Open the Wyze app.
- Navigate to the Live Stream of the Wyze camera whose feed you would like to restart.
- At the bottom of this page, you should see a Restart option.
- Tap on this button to reset your Live Stream.
Force closing the Wyze app can also remove any snags or issues in the app if any exist. To force close your Wyze app, follow the steps given below:
- Open Settings on your Smartphone.
- Navigate to the Apps or Apps & Notifications option.
- Here, select the Wyze app and tap on it.
- Tap on Force Close.
Check if your issue has been resolved. If not, move on to the next troubleshooting solution.
Remove the SD Card from the Wyze Cam
Wyze Cams with SD cards installed are known to cause issues with various other aspects of the Cam. Wyze Cam not connecting could be just another aspect affected by the same.
To check if this is the case for you, remove the SD card from your Wyze app and try operating the device.
Additionally, if you are using any third-party USB cables, this same issue can arise with the Live View. So try replacing your cables with another set.
Check and Update the Wyze Cam and the App
Running an older version of the Wyze camera firmware or the Wyze app are potential reasons why you are running into issues with your Device. Wyze Cam AI events failed is another good example.
To rule out that the issue caused is not due to firmware related, first, check if the Wyze app is up to date. To do so, follow the steps given below:
- Open the Wyze app and go to Account.
- Tap on About.
- Here, the current app version is listed beneath the Wyze logo.
- Compare the app version to the latest app version. The latest app version can be found on the Release Notes & Firmware page.
If you find that your app version is out of date, follow the steps below to update:
- Open the app store on your phone or tablet.
- Search for the Wyze app on the search bar.
- You should see an Update option highlighted here.
- Tap on it to start the update process. If you do not see an update option, you must be running the latest firmware for your device.
Updates are frequently rolled out as and when bugs are recognized and fixed by the Wyze team. Therefore it is important that you keep an eye out for updates.
Now, the following are the steps to update your Wyze camera. You can execute this update using your Wyze app.
Follow the steps given below to update the Wyze camera using the app:
1. Open the Wyze app and tap on the Wyze Camera you would like to update.
2. Tap on the Settings icon located on the top right of the screen.
3. Tap on Device Info.
4. Now, tap on Firmware Version.
Here, you should see an upgrade option. Tap on it and allow installation of the update. If such an option is not available, then your device is up to date.
How to Update Wyze Cam Manually
If you cannot connect to your network or have issues updating the Cam through the app, then you need to update your Wyze device manually by downloading the update to your computer.
Follow the instructions given below to complete the update manually:
- Go to the Wyze Release Notes & Firmware page to locate the latest firmware for your Wyze device. Clicking on it will initiate the download.
- Take out the microSD card from your Wyze camera and insert it into your computer.
- Extract the contents of the downloaded firmware into the root directory on the SD card. The root directory is the first folder on your SD card.
- Once you have completed this step, reinsert the micro SD card back into the Wyze device.
- Now, press and hold the setup button on your Wyze device. Plug in the USB cable while the setup button is held down until the LED indicator turns purple (for Wyze Cam v3) or blue (for Wyze Cam v2 and Wyze Cam Pan).
- Wait for up to 4 minutes for the device to complete the update process and reboot.
- Once the camera boots back up, it should have the updated firmware.
It is important to keep your device firmware up to date to prevent bugs and malfunctions. Wyze developers are constantly on the lookout for such errors to be fixed via patches or updates.
Reduce the Distance between the Camera and the Router
The distance between the Wyze camera and the router is a determining feature of the signal strength of the network.
A strong connection is required for proper network connectivity and network speed to enable Live View and inhibit connectivity issues.
At Standard Definition (SD), a minimum of 2 MBPS network speed is required for Live View, and at High Definition (HD), a minimum of 4 MBPS of network speed is required.
Obstacles and devices that can cause interruptions and disruptions are also a factor when it comes to signal strength.
Make sure that you eliminate as many obstacles between the device and the router as possible. Wyze Cam outdoor not connecting is an issue that comes to life as a direct consequence of proximity issues.
Wyze Cam not Connecting to a Network: How to Fix
If your Wyze Camera is not connecting to the network, there are many basic troubleshooting steps you can take to fix this issue. Follow the recommendations below to fix this issue.
Refresh the Network on Wyze Cam and the App
Refreshing the network is an obvious first step to restoring your network connectivity.
You can do this by resetting the network. The reset has to be done on your smartphone to enable proper connectivity for the Wyze app.
Follow the steps below to reset the network on your Wyze device:
- Forget your Wi-Fi network and restart your device.
- Once the smartphone powers back up, reconnect it to your 2.4 GHz network.
To establish a connection on your Wyze device to the internet, follow the steps given below:
1. Open the Wyze app and click on the + icon located at the top.
2. Tap on the Add Device option.
3. Select the Cam and follow the prompts that appear on the screen to set up the network.
4. On the network selection screen that pops up, choose your network in the 2.4 GHz bandwidth.
5. Enter the network password to enable the connection.
6. Your device should now be connected to your Wi-Fi network.
Check to see if your issue has been resolved.
Change the Network Login Credentials
Changing the network login credentials is a potential way to reset and resolve issues with the network connection between the router and the Wyze Cam.
The process of changing the network login credentials might differ from router to router depending on the make and model. However, the general steps for this process are given below:
- The first step is to access the router settings using a computer or mobile device. Use the ethernet cable to connect directly to the router using a laptop or computer.
- Once the page opens, enter the login credentials. The default username and password are likely provided in the router's manual or on a label on the router. If you have changed these, use the ones you have set.
- Navigate to Security or Wireless Settings or search for similar keywords.
- Here, change the username, which is the name of the Wi-Fi network. It is usually labeled as SSID or Network Name.
- Change the password. It might be under the label Wireless Key, Password, or something similar.
- Log out of this page.
- Make sure that you click on Save or Apply before you close the page for the changes to reflect.
- Once you have completed this process, reconnect all your devices to the new Wi-Fi network using the new credentials.
When creating a new password for your network, keep it simple. Avoid overusing symbols and other characters to increase the strength.
Power Cycle the Router/Modem
Power cycling your router or modem can remove temporary bugs and snags hindering proper functionality.
Apart from executing a reset, power cycling can also discharge accumulated charge in the circuitry.
The steps to power cycle your router or modem are given below:
- Your modem most likely has a power on/off button located in the back. Flip this switch off or disconnect the power cable from the back of the modem.
- Let the device remain unpowered for at least 30 seconds.
- Then, power the device back up by flipping the switch or reconnecting the power cables to the modem.
- Wait for the device to reinitialize. Check if your network issues have been resolved.
If you are unable to access the Live Stream properly, then you should put your network through a speed test.
A speed test will test the network strength along with latency and speed. You can search online for "Speed Test" from any device that is connected to your Wi-Fi network to check its attributes.
Clear the Wyze App Cache Memory
The temporary app cache memory stored in your smartphone device could potentially conflict with the device's functionality, especially if a recent update has taken place.
To clear the Wyze app cache from your Android phone, follow the steps given below:
- Open Settings on your Android device.
- Navigate to Apps and tap on it. It can also be listed as an App List. The screen should now show you all the apps you have on the device.
- Locate the Wyze app from the list of apps and tap on it.
- Now, click on Storage and Cache and then click on Clear App Cache to clear all temporary cache files associated with the Wyze app.
Once you complete this process, restart the Wyze app and check if the issues have been resolved.
Factory Reset Wyze Cam
A factory reset is the last resort step you should only take if all other methods have failed to restore functionality.
This is so because a factory reset will restore all system configurations and files to factory defaults. Any customizations done to settings will revert to defaults as well.
The customizations include all personal preferences, feature settings, and Wyze Cam Plus features.
If you have power cycled your device and are still unable to get any positive results, you can proceed to factory reset your device. The steps for factory resetting your Wyze Cam is given below:
- You can initiate the process by deleting the Wyze Cam you want to reset from the Wyze app.
- Then remove the MicroSD card from the Wyze Camera memory card slot.
- Press and hold the Setup button on your Wyze Camera for at least 10 - 30 seconds.
- Wait for at least a minute for a voice prompt from your Wyze device. When the LED indicator turns from yellow to blue, the reset process has been completed.
For Wyze cam V3, the LED indicator change is from yellow to red.
Set up your Wyze Cam from scratch. Follow the instructions on the screen, and once set up, check if your issue has been resolved.
Wyze users frequently report connectivity issues, either with the network or with the Live Stream feature.
The reasons for these issues could arise from a wide range of issues as described in this article.
So it is worthwhile to do these checks rather than having to factory reset your device every time you come across an issue.
Keep in mind that Wyze devices are designed to be used on a 2.4 GHz network and not on a 5 GHz bandwidth.
Due to the high number of active Wyze users, there could also be server crashes or temporary maintenance going on at Wyze. However, these are most often short-lived.
Hope the information in this article has helped you resolve issues with the Wyze Cam connectivity.
Have a Good Day!
Frequently Asked Questions (FAQ)
Why is my Wyze camera not responding?
Check if your Wyze app and firmware are up to date. You can also power cycle the camera to reset the device if it is not responding. If the device is unable to be operated, factory reset the camera.
Is the Wyze App available on Windows or Mac?
The Wyze app is officially available only on Android and iOS devices. However, you can operate the Wyze app on Windows or Mac by running emulation software like Bluestacks.
Can Wyze Cameras work without the Wyze App?
The Wyze app is required to utilize the smart features offered by Wyze. However, you can use Wyze cameras to record and store footage locally by using a microSD card.