Wyze Error Code 42: How To Fix [2023]

Wyze cams have had the reputation of being a budget monitoring camera that packs a lot of goody goods under the hood.

The brilliant AI object detection feature paired with their unparalleled execution of cloud footage storage and automatic incident recognition make Wyze one of the best monitoring cameras.

And so, when I noticed the error code 42 on Wyze, I went online and looked up the different ways to fix the issue.

Wyze cam error code 42 indicates that the internet connectivity on your cam or device is unstable. To fix this, try rebooting the camera. Check the internet connectivity on your modem and router. Finally, check for updates for your Wyze device and app.

Here are the various tips and fixes so that you can resolve the error code 42 on your Wyze device.

Reboot the Wyze Cam/Device

One of the best ways to get rid of the ominous error messages concerning the device is to refresh it.

A reboot will refresh the system and clean off the many temporal bugs and errors that may trigger such messages in your device.

And what better way to refresh your Wyze cam/device than a power cycle test?

A power cycle test (apart from refreshing the system) will also discharge the device of any piled-up charges. Follow the steps below:

1. Unplug all the cables connected to your Wyze device.

2. Leave the device idle for about 10-20 seconds. You may also press and hold the setup button towards the bottom for a few seconds to discharge the device completely.

3. Replug the cables and start the device once more.

You can also restart the Wyze cam/device through the Wyze app.

Follow these steps on the Wyze app to restart the cam/device.

1. On the Wyze app, click and open your Wyze cam/device live stream.

2. Click on the Restart option towards the bottom of the app.

Once the device completely restarts, check for the issue.

Check the Router/Modem

Check internet connectivity on the router or modem as error code 42 indicates a problem with the internet connectivity.

Incidentally, most Wyze products are cross-compatible - Ethernet or Wireless. And most Wyze users avail internet on their Wyze products through a wireless connection.

Unstable WiFi speeds, heightened traffic, increased latency, etc., can all affect the connectivity on your Wyze device.

Check and ensure that you have stable speeds and latency if and when the error code starts popping up on your device.

Use an internet speed tester or an independent speed tester app. If the test exposes speed uncertainty of latency variations, try refreshing the router/modem.

A power cycle test similar to the one we tried on the Wyze device itself will suffice.

Unplug the router/modem of the power cable and leave it idle for a few seconds.

Press and hold the power button (or any other button) on the router/modem for a few seconds. Repeat this step a couple of times.

Plug back in the power cable and test the network once more.

If the test returns positive information, connect the Wyze cam back to the network and check for the issue.

Check the below-mentioned tips if refreshing the router/modem was futile.

Switch to a Wider Bandwidth

WiFi connections have become the preferred mode of internet access for most smart home gadgets. And most Wyze users rely on a WiFi connection for accessing the internet.

But a traditional 2.4 GHz band does have some limitations that become evident once the traffic in the network exceeds the threshold.

With increased traffic, you're susceptible to throttling latency and unstable internet speed on the network.

These inconsistencies will affect the effective communication and operation of the Wyze device.

Fortunately, with most modern Routers/Modems, you'll get the option to choose a higher, wider bandwidth.

A 5 GHz band network, much to our comfort, doesn't share any limitation similar to its 2.4 GHz counterpart.

It can handle a much higher number of active users without breaking the network parameters.

Note: Only the Wyze video Doorbell supports the 5 GHz band. All other Wyze Cams work on 2.4 GHz band.

To switch the network on your Wyze device, follow these steps on the Wyze app.

1. Open the app and tap on the "+" icon towards the top left.

2. Click on Add device.

3. Follow the onscreen prompts. This step is much similar to the initial setup process.

4. When registering a network, make sure to select the 5 GHz band.

5. Enter the password and confirm the selection.

Change the WiFi Channels

WiFi channels determine the optimal working, connectivity, and sharing characteristics of the network you have selected.

Usually, you won't have a problem with these setting options, but once you start facing speed issues and latency overshooting, you better look into these settings.

Improper selection can lead to interference susceptibility and staggering connection strengths.

Even if there are a number of channels from which you can select your desired channel, not all of them are the same and as powerful as the good ones.

The reason for such disparity is the internal interference between adjacent channels. Hence, choosing the right WiFi channel is of the utmost priority.

Here is how you can change the channels of your WiFi connection.

1. On your PC, open a browser and enter the IP address of your Router/Modem into the search bar. (You can find the IP address on the bottom side of the router/modem)

2. Enter the login credentials and log in to your portal account.

3. Locate and open the Wireless Channel option, probably found under the Advanced Settings menu.

4. Now, select the right channel for each bandwidth:

1. 2.4 GHz: 1^st, 6^th, and 11^th channels.
2. 5 GHz: 36^th, 40^th, 44^th, 48^th channels.

5. Save the settings and exit the portal.

Restart the router/modem and then reconnect the cam. Check for the issue now.

Check the DNS Settings of the Network

Next up, check the DNS settings on your Router/Modem.

DNS enables you to communicate with your ISP and facilitates internet access through the routers. A wrong move and you could very well have internet connectivity issues in your hands.

If you had changed the DNS recently, you might have caused the reception to change as well, causing the error message to pop up on your device.

To change the DNS settings on your Router, follow these steps.

1. Log in to your Router portal and look for the DNS setting option, usually found under Setup/WAN setting options.

2. Once you find the DNS menu, look for the fields marked DNS 1/primary and DNS 2/secondary.

3. Now, you can either enter the standard DNS (DNS 1- 8.8.8.8, DNS 2 - 8.8.4.4) or the ISP-recommended DNS ones in these tiles.

4. Save and exit the portal.

Quickly restart the router/modem and check for further issues.

Update your Wyze Device and the Wyze App

Apart from the internet issues, sometimes, errors and bugs may also cause the device to behave waywardly. In such cases, error codes popping up are quite a normal phenomenon.

For such a scenario to bear fruit, first, these bugs and errors should take root in the system. And what better way to get into the mainframe than while the system is at its most vulnerable state?

Outdated firmware can make the system vulnerable to all the malicious bugs out there, waiting to infect your system.

The developers are wary of such intrusions. Hence, they do come out with frequent updates and patches as fixes.

Regularly check for updates for your device and also the app.

An outdated app can also cause erroneous messages to pop up, even when the device is doing just fine.

To update the Wyze app on your smart device, follow these steps on your device.

1. On the respective application store on your device and open the Wyze app menu.

2. If there is an update available for the app, perform the update.

3. Exit the menu and open the app.

To update the Wyze device, follow these steps on the app.

1. On the app, tap on your Account icon.

2. Select Firmware Update.

3. Next to the name of your Wyze device, if you can find an update option, tap it. If there is no such option next to the Wyze device tile, your device is running on the latest update.

4. Open your Wyze Cam from the home tab of the app.

Check if the error code still appears.

Hard Reset the Wyze Cam

Now if none of these fixes seems to make a difference, as a last-ditch effort, try hard resetting your Wyze cam/device.

A factory reset will clean off all the many bugs and stale files that will eventually cause issues on your device.

You may also want to reconfigure all your personal preferences like intervals of screen recording, level of AI detection, etc. since all of them will also get reset.

The process may get a little "hands-on" sort of deal, and be extra cautious with the process.

Follow these steps to factory reset your Wyze cam/device.

1. First, remove your Wyze device from the Wyze app.

2. Then, if you have a micro SD card installed, remove it.

3. Press and hold the Setup button on your device for about 10 seconds.

4. Once you release the button, wait for about 20-40 seconds or longer until the voice message comes on.

5. Once the LED light turns from solid yellow to blue, you have successfully reset your Wyze device. (In the case of Wyze cam v3, LED changes to RED)

Reconfigure the device once more and check for the issue.

Final Thoughts

Apart from the fixes aforementioned, you may also want to look into the Wyze app situation.

Try uninstalling and reinstalling the app if and when the issue gets a bit out of hand. Doing so will clear the cache memory, clean off all the stale erroneous files, and also update the app in due process.

If none of these fixes prove to be sufficient, better contact the customer services of Wyze for further assistance.

Issues with the hardware may require professional assistance, and it's best if you don't take matters into your own hands.

Most of these fixes can also be applied in times of adversity with Wyze accessories like the Wyze spotlight issues.

Frequently Asked Questions (FAQs)

How do I manually update my Wyze camera firmware?

To manually flash your Wyze camera firmware, follow these steps:

1. Download the device appropriate firmware from the Wyze website and transfer it to a microSD card.
2. Rename the file as recovery_wcpv2.bin or demo_wcv3.bin or demo.bin or FIRMWARE_660R_F.BIN, depending on the device.
3. Turn OFF the camera and install the microSD card.
4. While holding the setup button, connect the power cable, and keep on holding the setup button for a good 12-15 seconds.
5. Release the button and wait for another few seconds until the LED blinks.

Why do my Wyze cameras keep going offline?

Internet issues such as the one mentioned here stem from the erroneous bugs that have taken home in your device. A power cycle refresh may help tackle such issues on the device. A reset may also suffice.

Is Wyze compatible with Iphone?

Yes, the Wyze app is compatible with Apple iPhones. But, make sure that your iPhone is running on iOS version 12 and above. You can download the Wyze app from the App store.

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