Recently, I have been getting an error 90 push notification for my Neos SmartCam via the Neos SmartHome application.
A quick search on the internet made me realize that despite the issue being prevalent, there isn't a lot of information available on how you can fix this issue.
Having gotten a lot of error code 90 messages for my other smart home devices, I figured I make this one-stop troubleshooting article on how you can fix the same.
To fix error code 90 on Neos Smartcam, check the internet connection and make sure the device has enough signal access. Power cycle the camera, pair the Neos Smartcam again and update the Neos Smarthome app to the latest version.
Check the Internet Connection
Error Code 90, similar to Wyze devices, is associated with the Neos Smartcam having networking issues.
This, in a broad sense, can imply that the Neos Smartcam cannot contact the Neos servers and in turn, fail to send or receive any information from the Neos SmartHome app.
This can be fixed by simply checking your internet connection and ensuring that all the checkboxes are ticked.
Check your internet connection by connecting your smartphone or tablet to the same WiFi.
If you can't access the internet, then try resetting the internet router.
If you still can't access the internet, then call your internet service provider and get your internet checked.
Power Cycle the Neos Smartcam
A power cycle is essentially a reboot for your Neos Smartcam, but for the hardware of the device.
It helps in resetting any internal charges from within the system and ensures that the charges are equally distributed.
This also gets rid of any hardware bugs that plagued the system that might have hindered the networking.
A power cycle effectively ensures that your Neos Smartcam will perform as intended, just like it used to do when you first bought the device.
To perform a power cycle on your Neos Smartcam, follow the steps below:
- Unplug the Neos Smartcam from the wall plug. If your model uses batteries, then simply remove them.
- Let the Neos Smartcam sit idle powered off for about a minute.
- Plug the Neos Smartcam back to power.
- Let the Neos Smartcam sit idle powered on for about a minute.
You can also try replacing the batteries with a fresh pack in case there are any issues during its operation.
Perform power cycles multiple times to get the best results.
Update the Neos Smarthome App
The Neos SmartHome app is the main interface with which we communicate with the Neos Smartcam.
If there are any issues or bugs that might have crept into the Neos SmartHome app somehow, then that might be the root cause of the networking issue.
Unfortunately, there isn't a straightforward way to check whether that is the case, but what we can do is trust Neos to push updates that eliminate the issue if it exists.
So it is best to always stay on the latest available app version, which you can do by following the steps below:
- Open the Apple App Store or the Google Play Store on your compatible smartphone or tablet.
- Using the search field on top, search for Neos SmartHome and click on the first relevant result.
- This opens up the store page of the Neos SmartHome app. Check for an update icon on the screen and tap on it to start the update process.
If no such icon is preset, then you are probably on the latest available app version.
Keeping the Neos SmartHome app updated also ensures that firmware versions of your Neos Smartcam also get updated automatically.
If the above steps fail to generate any meaningful fixes to your situation, then it is best to contact Neos support.
I hope my article on how you can fix the error code 90 issue on your Neos Smartcam has been a worthwhile read and has aided you with the same.
Have a good day!
Frequently Asked Questions (FAQ)
Does Neos Smartcam need a subscription plan?
Neos Smartcams has a subscription plan called Neos Boost, which offers more features such as extended recording times, scheduled arming, and activity zones.
Can Neos Smartcam be used offline?
Neos Smartcam works best when connected to the internet at all times, but it can be used offline provided only recording the clips to a microSD card is available and smart features will not work.