Security has been the topmost of priorities for man since time immemorial.
And to aid him in his quest to find the best security measures, technology has lent a helping hand throughout the ages, may it be primeval jerry-rigged mechanisms or the most modern motion detection cameras.
And that's where we are at right now, in a world of motion-sensing cameras and wireless video streamings.
Wyze has made a sizable contribution to this digital security revolution with its motion-sensing cameras and a host of accessories to go with them.
I own a couple of them, and I have to say that Wyze cams are indeed one of the best in the business.
One of the best accessories to pair the Wyze cams with are the Spotlights.
They can even be programmed to turn ON when the cam detects motion. But the device did take some flak in recent times due to issues with its operation.
If your Wyze Spotlight is not working, restart the device and check the cables. Also, check the status of the network connection. Ensure all the associated devices are updated. If the issue still persists, uninstall and reinstall the Wyze app, and clear the app cache.
In this guide, we'll go through the different troubleshooting steps you can take to get your Wyze cam spotlight to work smoothly.
Check the Cables and the Connection
The most overlooked and, perhaps, the most common reason for issues with the Wyze spotlight is a dangling power supply.
Once you start experiencing issues with the device, check and make sure that the power cable is seated well into the power port.
A loose connection will result in abrupt halts in operation, intermittent flashings, or even a power breakdown.
Upon checking the connection, don't let the resistance to plug in the cable fool you. Wyze has implemented a tight fit since it is necessary for proper weather sealing.
While you are at it, make sure that the cable length is not longer than 15 feet. Any more, and you may have a power supply shortage issue on your hands.
Try to use the supplied cable with the device. Even if you're using a third-party extension cable, opt for a Wyze-recommended/approved one.
Another thing to take into consideration is that you may encounter power issues if you power both the camera and the Spotlight through a Y-split connection from the same power adapter.
This is because the stock adapter, which comes with the camera, may be insufficient to power both devices. Best look into other options if you want to power both devices from the same power supply.
Daisy-chaining cameras and Spotlights may also prove to be unsuccessful.
A good indicator of a proper power supply is the blinking LED on the Spotlight.
Once you ensure a snug fit, if the LED flashes three times, then you are all set.
Restart Wyze Device
Refreshing a device can always lead to good things, especially once an issue becomes evident on the device.
A refresh will clear any temporal bugs and errors that may arise from long hours of continuous use.
The best way to reboot your Spotlight is through a power cycle test.
You might as well restart the camera while troubleshooting the Spotlight. A power cycle test may accomplish this task.
With a power cycle test, detach the power cable from the Spotlight. After a couple of minutes or so, plug back in the power supply, that's all. Check for the issue after doing so.
Alternatively, you can also restart the device through the Wyze app. Follow these steps on the app to do so.
1. In the Wyze app, click and open your Wyze cam live stream.
2. Click on the Restart option towards the bottom of the app.
Wait for the device to restart. Check for the issue now.
Check the Network Connectivity
The internet is of absolute essence to the proper working of any Wyze device.
Since most of the device's features depend on wireless connectivity, the internet is a necessity that you can't overlook.
If you have an unstable network, chances are, you might as well have problems with the working of a Wyze device.
To check and verify any issues with the internet, try using a speed testing application. You can download the application from the app store or access it through a web browser.
If the speeds are not satisfactory, consider refreshing the network.
You can refresh your network by power cycling the router.
Unplug the router from the power supply and leave it idle for a few minutes. Then, press and hold the power button, or any other button, for a few seconds and release.
Plug back in the power supply and restart the router.
Check the speed of the network once more. If it is stable, re-establish the connection and check for the issue.
Check for Updates
A device that runs on outdated firmware is synonymous with a doomed device. Lack of updates is one of the top critical reasons for the failure of a modern-day gadget.
Wyze has made a name for itself, thanks to its relentless approach to providing updates to its devices.
Wyze does come out with firmware updates, small or significant, quite frequently.
It's always a good thing to keep all your devices up to date so as to avoid any vulnerability to all the bugs and errors out there, especially if you're a Cam Plus subscriber.
Wyze also addresses a lot of user-suggested improvements through its updates.
To check the firmware of your Wyze Spotlight, follow these instructions on the Wyze app.
1. On the app, click and open the Wyze camera to which the Spotlight is connected.
2. Click and open the Settings icon and then select Accessories.
3. In the Accessories menu and select Spotlight.
4. You can find the Firmware information at the bottom of this tab.
But you won't be able to update the Spotlight alone since its updates come bundled with the camera updates.
To update the camera, follow these steps on the Wyze app.
1. On the app, click and open your Account icon.
2. If you can find an update option next to the name of your Wyze camera, tap it. Else, you may be running on the most current version.
After updating the device, check for the issue.
Issues with the Wyze App
Sometimes the problem may not be with the Spotlight itself. The Wyze app can, at times, behave erratically, leading to a whole host of problems.
This assessment holds ground, especially when considering the Beta Testing program that Wyze has introduced for better user feedback.
Try checking for changes on the app once the issue becomes evident.
The best way to solve such issues is to update the app. Follow these steps on your smart device to update the app.
1. On your smart device, tap and open the Play Store.
2. On the search tab, type and search for the Wyze app.
3. Open the Wyze app tab and check if there is an update option.
Click on update(if you have one) and wait for the update to complete.
If updating the app didn't solve the problem, try the ones mentioned below as a possible remedy.
If you have opted for the Beta testing program, go to this link on your iOS device or this link on an Android device to update the app.
You could also leave the Beta program through these links.
Clear the Cache Memory
One of the most effective ways to clear up sedentary issues on the Wyze app is to clear its cache memory.
It is here (cache memory) where the dormant bugs and stagnant files reside. These inconsistencies can encumber the app and make it slow.
Clearing the cache memory every once in a while is recommended, especially if the app has become slow recently.
To clear the cache memory of the Wyze app, follow these steps on your smart device.
1. Open the Settings menu and then search for the Apps tab.
2. Click on the Wyze app tile. If you cannot find the app, click on See all apps.
3. Under this tab, tap on the Clear cache option.
After clearing the cache, restart your smart device. Check for the issue now.
Remove and Reinstall the App
If clearing the cache could also not yield results, try uninstalling the app.
When you remove an app from a device, you also invariantly remove any remaining stagnant files that may have survived a cache reset.
These files may precisely be the reason for the app to go haywire.
To uninstall the app on your Android device, follow these steps.
1. On the Settings tab, click and open the Apps tab.
2. Search and locate the Wyze app.
3. Click on the Uninstall option within this tab.
Once you remove the app, restart your smart device. You can now download the app once more from the Play Store.
For installing the Wyze app on an Apple device, follow these steps.
1. On the Home screen, search and locate the Wyze app.
2. Tap and hold the app icon until a drop-down menu appears.
3. Click on the Remove app option to uninstall the app.
Restart the device and then re-install the app from the App store.
Factory Reset the Device
As a last-ditch effort, try resetting the camera as a possible fix. And since you cannot reset the Spotlight, try resetting the camera as a worthy alternative.
Moreover, if you can't establish a healthy connection between the camera and the Spotlight, don't bother even trying to fix the Spotlight alone.
A Reset will refresh both the hardware and the software characteristics of the device. Resetting will also clear all your personal preferences enabled on your device.
Now, let's look at how you can reset the device using the buttons on the camera itself.
Follow these steps to reset the device using the button on the camera.
1. Start with removing the micro SD card(if any) you have installed on the device.
2. Then, press and hold the Setup button located at the bottom of the device for about 10 seconds or until the device turns OFF.
3. In about 30-40 seconds (might take longer), the device will turn ON.
4. Once the LED light changes from solid RED to blinking RED, you are good to go.
You can now reconfigure the cam once more. Check for the issue after doing so.
The Wyze Spotlight is one of the best accessories to pair with the Wyze cam.
And it sure is a bad day when a useful accessory like the Spotlight starts acting up all of a sudden. With a faulty spotlight, you can even get the effective detection zone of the Wyze Cam messed up.
Sure enough, all of the fixes mentioned in this article have been tried and tested on multiple Wyze cams. Try out each and every one of them before opting for an exchange, or worse, abandoning it.
If none of these tips were helpful, contact the customer services of Wyze for further assistance.
You also might want to look into configuring RTSP on Wyze Cam if that's what you are running on your cameras,
And always remember to steer away from shady third-party components.
Frequently Asked Questions
Why is my Wyze camera Night Vision not working?
Night Vision may not function as expected on your Wyze due to software bugs or some inconsistencies with the software. First, try to cycle through the different Night Vision modes on the Wyze app by opening the Live stream of the camera and then tapping on the Night Vision icon on the top right. If doing so didn't help, try refreshing the camera itself.
What does Wyze error code 90 mean?
Error code 90 indicates that the camera is offline. With the lack of a proper internet connection, you can't access the live stream feature through the app. As a matter of fact, most of the features of the camera may get restricted without an active internet connection. Power cycle the device as a possible fix. A reset may also help you resolve the issue.
Why is Wyze camera flashing?
A flashing red or blue or red and blue LED indicates power issues or pairing/setup issues on the device. If you encounter such circumstances, try power cycling the device and re-configure the system from scratch.
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