Wyze Sense Hub Offline: How to Fix [2023]

Recently, it came to my attention that my Wyze Sense Hub has been showing up as offline in the Wyze app.

This is a severe issue for the security of my house, as I am a Wyze Home Monitoring subscriber, and my Wyze Sense Hub is the most critical component.

So I sought immediate rectification for this issue and figured I would make this one-stop troubleshooting article to help you fix the same.

If your Wyze Sense Hub is offline on the Wyze app, check the internet connection and pair the Wyze Sense Hub to the Wyze app once again. Power cycle and factory reset the device before proceeding to call Wyze support in case the problem persists.

Check Your Internet Connection

The whole security setup of the Wyze Sense Hub with respect to the Wyze Home Monitoring depends on whether it is connected to the internet for communication.

This critical aspect is often overlooked, as we simply assume that the individual security devices that we use in sync with the Wyze Sense Hub are not reliant on the internet.

But in order for the proper relaying of instructions and synchronization, it is imperative to have a solid and stable internet connection.

Check whether your internet connection is up and running properly.

Make sure that your smartphone or tablet is connected to the same 2.4 GHz connection as your Wyze Sense Hub.

On the Wyze app, check whether the devices connected to the Wyze Sense Hub are showing up as offline as well.

If so, then chances are that your whole internet connection is down, and you might need to call your Internet Service Provider (ISP).

If in case some or all other connected devices other than the Wyse Sense Hub show up as online, then it becomes safe to assume that the Hub is the culprit.

The best way to ensure that the Wyze Sense Hub gets a solid internet connection is to hardwire the system using an ethernet connection.

Wireless communication standards such as WiFi can be very convenient and might look less messy, but it does not match the sheer stability of connection offered via ethernet.

Hardwiring your Wyze Sense Hub using an ethernet connection can also solve any synchronization issues that you might have experienced.

Pair the Wyze Sense Hub Again

If there are pairing issues with the Wyze Sense Hub and the Wyze App, then things might not sync as frequently.

This can lead to a situation where the Wyze App simply doesn't detect the Wyze Sense Hub and tags it as offline on the app.

This can be solved by resetting the previous pair request.

This can be easily done in tandem with pairing the Wyze Sense Hub once again with the Wyze app, which you can do by simply following the steps below:

1. Open the Wyze App on your compatible smartphone or tablet, and make sure that you are logged in with your Wyze account.
2. Tap on the Plus sign.
3. Tap on Add Device.
4. Tap on Sensors.
5. Tap on Wyze Sense Hub.
6. Now locate the Reset button on the back of the Wyze Sense Hub and single-press it.
7. Set up the Wyze Sense Hub once again on your compatible smartphone or tablet by following the instructions on the Wyze app.

Following this method, you will not need to pair all your sensors and peripherals to the Wyze Sense Hub once again, as this simply resets the pairing.

Power Cycle the Wyze Sense Hub

Power cycling is the ultimate step for most electronic products when it comes to fixing any hardware-related temporary bugs.

It basically is a hardware reboot that resets all charges within the internal components of your Wyze Sense Hub, making sure it works as intended.

In fact, when I contacted Wyze Support with the issue, the first step they told me was to power cycle the Wyze Sense Hub.

But things seem a bit confusing in the case of the Wyze Sense Hub, and power cycling the device opens up some logical loopholes.

A power cycle's core principle is to deplete the unit of any residual charges and then charge it up again from scratch.

But the Wyze Sense Hub has an inbuilt battery pack for emergencies which seemingly cannot be disconnected from the unit.

This makes sure that the Wyze Sense Hub is not depleted of charges when the power plug is pulled, thus not pulling out a whole power cycle.

But Wyze Support seems to be adamant on the fact that a simple unplugging of the Wyze Sense Hub does power cycle the device.

Either way, since it is a recommended method from an official source, here is how you can perform a power cycle on your Wyze Sense Hub yourself:

1. Unplug the Wyze Sense Hub from its power source.
2. Let the device sit idle for about a minute powered off.
3. Plug the Wyze Sense Hub back into its power source.
4. Let the device sit idle for about a minute powered on.

The inbuilt battery on the Wyze Sense Hub is touted to last about 10 hours before dying, so an ideal power cycle by logic will take its sweet time for sure.

But this also does the initial intention of restarting the hardware of the device to an extent, so the benefits of this method still stand true.

Reset the Wyze Sense Hub

The best way in the case of the Wyze Sense Hub to solve all software-related issues with the device is to perform a factory reset on the device.

This will completely reset the Wyze Sense Hub, and you will have to pair all your sensors and peripherals once again to the Wyze Sense Hub.

But that is a small price to pay, especially if the Wyze Sense Hub is showing as offline and not working as intended!

This factory reset process can be easily done by simply following the steps below:

1. Unplug the Wyze Sense Hub from its power source.
2. Now locate the Reset button on the back of the Wyze Sense Hub and press it till the status lights start blinking.
3. Wait till the reset process is completed. You will receive a confirmation when the device claims its running on battery power.
4. Plug the Wyze Sense Hub back into its power source.

Send Feedback to Wyze Support

If the above steps fail to generate any noticeable benefit in your case with the Wyze Sense Hub showing up as offline on the Wyze app, then it is best to contact Wyze.

Wyze support will help you in a professional way in the case of any faulty hardware or any related issue on their end.

In fact, the above-mentioned steps might even include some troubleshooting steps that they might tell you to do first, so you might have just saved some time there.

Final Thoughts

I hope my article on how you can fix your Wyze Sense hub showing offline on the Wyze app has been a helpful read and had aided you with the same.

Have a good day!

Frequently Asked Questions (FAQ)

Is Wyze Sense Hub necessary for Wyze Home Monitoring?

Wyze Sense Hub plays an essential part in acting as the synchronization hub for all Wyze Home Monitoring sensors and peripherals and therefore is required for the Wyze Home Monitoring subscription plan.

Is Wyze Home Monitoring necessary for using Wyze Sense Hub?

Wyze Sense Hub can technically work without the Wyze Home Monitoring subscription, but doing so will omit a lot of core features. So instead, Wyze has made it a necessity.

Wyze no longer sells the Wyze Sense Hub as a separate product and will require you to get a Wyze Home Monitoring subscription first.

The only other way to get a Wyze Sense Hub is to get the Wyze Home Starter pack from an offline store such as Home Depot, but that comes with a subscription too.

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