The Eufy security system that I have installed at my Dad's house has lately been pushing an error message on the Eufy app, stating that the cameras were offline.
Puzzled, I tried looking through some possible fixes online and was stumped to see just how many were facing a similar issue.
This got me to where I am right now, making an in-depth troubleshooting article on how you can fix your Eufy cameras too if the Eufy app claims it is offline.
If your Eufy camera is offline, check the batteries and make sure the cameras are properly connected to the Eufy HomeBase. Make sure the Eufy camera and Eufy HomeBase are connected to a 2.4GHz band WiFi, update the Eufy Security app, and power cycle the devices.
Check the Power Source of the Eufy Camera
What most people forget about Eufy cameras is that most of their models are battery-operated security cameras.
Typically with battery-operated cameras, you might charge the device on a frequent basis, at least as a weekly routine.
But the main USP of Eufy cameras is that all battery-operated models come with insane battery lives, ranging from 180 days to as long as 3 years!
This long time frame is enough for most users to forget about the camera ever needing juicing up in the first place.
The Eufy Security app is supposed to tell you weeks ahead in case of low battery, but it is possible for the app to miss pushing notifications.
So first, check the battery status of your Eufy camera using the Eufy security app.
If you are down on battery, charging up the Eufy camera is as simple as plugging in a 5V/2A power adapter to the micro USB port on the body of the camera.
The camera charges up pretty fast too, with about 80% charge in just under an hour.
If your Eufy camera is not battery-operated such as the Eufy Indoor cameras, check the cables and connection for any issues relating to power transfer.
If there are any noticeable red flags regarding the wear and tear of the cables, get them replaced.
Check the Connectivity of the Eufy HomeBase With the Eufy Camera
The Eufy HomeBase acts as the base station that connects your Eufy cameras to the Euify Security app on your compatible smartphone or tablet.
If there are any issues relating to the Eufy HomeBase, then that can affect the whole communication channel.
Check whether the Eufy HomeBase has access to your internet connection. You can do so by checking its status LEDs.
If the lights are green, then the Eufy HomeBase is connected to the internet. If they are red, then the connection is still not through properly.
It is also important that your Eufy HomeBase connects to the same internet connection as that of your compatible smartphone or tablet.
If you are facing issues connecting your WiFi to theEufy HomeBase, you can also hardwire the HomeBase to your internet router using an ethernet cable.
This provides a much more solid internet connection to the Eufy HomeBase, at the cost of slightly less mobility and a messy setup.
Check the Internet Router
The internet router is a component that is quite often overlooked when it comes to the connectivity between your phone and the Eufy camera.
It is quite possible to make some blunders with your internet router and go about it, only realizing it in the long run.
If you have a firewall enabled that for some reason restricts access to the internet for your Eufy cameras, then that can pose as a trigger for the camera being shown offline.
If so, go to your firewall settings and disable the firewall specifically for your Eufy camera.
Also, modern routers come with a feature that automatically changes the WiFi channel for a more optimized internet connection.
But this does not bode well with Eufy cameras, as they can only operate as intended if they are connected to the 2.4GHz WiFi channel.
If your WiFi router supports multiple bands or multiple-channel WiFi signals, then make sure the Eufy camera and Eufy HomeBase are set up in the 2.4GHz channel.
If your router has separate WiFi signals for each channel, then simply pair your Eufy camera and Eufy HomeBase to the 2.4GHz WiFi.
If it changes channels automatically, then disable the feature by going to the router settings.
You can also contact your Internet Service Provider (ISP) in case of any doubts regarding changing such router settings.
Update Eufy App
The Eufy Security app is the main interface with which you communicate with your Eufy cameras, and therefore they work best if they are updated to their latest versions.
In most cases, the Eufy Security app does get updated automatically. But that status is entirely dependent on your compatible smartphone's application store.
Considering today's landscape of applications that get updates frequently with huge package sizes, it is no wonder why most disable automatic updates.
But in the case of a security camera control hub such as the Eufy Security app, it is necessary to always stay on the latest available firmware.
In order to check whether the Eufy Security app on your compatible smartphone or tablet is on the latest available version, follow the steps below:
- Open the application store on your compatible smartphone or tablet running iOS or Android.
- On the search field above, search for Eufy Security.
- Tap on the most relevant result to navigate to the application store page of the Eufy Security app.
- If there is an update option, tap on it to get started with the process. If there is no such button, then you probably are on the latest available version.
Power Cycle the Eufy Camera
A power cycle can do wonders for any electronic device, and Eufy cameras are no exception.
In fact, it is one of the core methods to fix the infamous issue of fellow security camera Wyze Camera going offline.
A power cycle, simply put is a reboot for the hardware of the Eufy camera.
It basically helps in resetting all charges within the internals of the Eufy cameras and ensures that the charges are evenly distributed.
This gets rid of any misbehaving charges, which are usually prime culprits of multiple hardware-related bugs.
To perform a hardware reboot on your battery-operated Eufy camera, simply follow the steps given below:
- Turn off the Eufy camera by going to the Eufy Security app and navigating to the device. Tap on the Turn off camera option.
- Plug the camera into a 5V/2A power adapter to charge the device to full.
- Let it sit idle at full power for about 10 minutes.
- Unplug the power adapter.
- Long press the reset or sync button on the Eufy camera for about 10 seconds, till two beeps are audible.
- Reconnect the Eufy camera to the Eufy security app.
Since Eufy uses batteries to power its cameras, it is not possible to do a perfect power cycle, which involves a complete discharge and charge.
But this method should suffice to get rid of any misbehaving charges from within the system.
If you have a Eufy camera that relies on a normal wall plug connection, then simply follow the steps below:
- Unplug the Eufy camera from its wall plug.
- Let the Eufy camera sit idle for about a minute in its powered-off state.
- Plug the Eufy camera back into its wall plug.
- Let the Eufy camera sit idle for about a minute in its powered-on state.
If the above steps don't provide positive results in your case, then it is best to contact Eufy support.
Eufy support can help get your Eufy camera unit replaced in case of any manufacturing defect.
I hope my article on how you can fix your Eufy cameras showing up as offline on the Eufy app has been a helpful read and has aided you with the same.
Have a good day!
Frequently Asked Questions (FAQ)
Does Eufy require a paid subscription for operation?
Eufy cameras have all of their features unlocked for lifetime at zero costs, except the initial hardware cost.
But they do have a basic plan($4.99 per month) and plus plan($9.99 per month) for users who want cloud storage and other amenities.
What is the storage capacity of Eufy cameras?
Eufy cameras store footage locally on the Eufy HomeBase, which has 16GB internal storage, and it can be further expanded up to 128GB of storage using a microSD card.