Nanit Camera Not Working: How to Fix [2023]

Lately, the Nanit camera I installed to monitor my newborn has not been working properly.

This completely shook me as a parent and sought solutions to this issue in every internet platform I could get my hands on.

What surprised me was the sheer number of other Nanit users who have faced similar issues, yet don't have a solid idea of what to do to mitigate this issue.

So I figured I make this one-stop troubleshooting article on how you can fix the issue of your Nanit camera not working.

If your Nanit camera is not working, make sure the internet connection is working properly. Power cycle and factory reset the Nanit camera to ensure the hardware and software are working as intended. If all else fails, contact Nanit support.

Check the Internet Connection

Check the Internet Connection

The most common reason why Nanit cameras fail to work as intended is due to a shoddy internet connection.

If your internet connection is facing hurdles that might be restricting access for the Nanit cameras to their proprietary app, then that can cause the camera to not work properly.

Being the main channel of communication, it is imperative to establish a proper channel for the Nanit cameras to sync with the Nanit app.

So check your internet connection and see to it that the packet transfer is working as intended.

You can simply connect your smartphone or laptop to your WiFi and check if everything is working as it should.

If not, then reboot the internet router and try again.

Make sure you are on the 2.4 GHz band, as that offers more coverage than other standards and is widely supported.

In fact, connecting to the shorter 5 GHz band is the most common mistake people make with smart cameras, as seen with the infamous Eufy Cam offline issue.

If your internet is still down, then you might need to contact your internet service provider and get your connection checked.

Power Cycle the Nanit Camera

Power Cycle the Nanit Camera

A power cycle can help in solving any hardware bugs that might be wreaking havoc on your Nanit camera.

Power cycling, quite contrary to its intimidating naming, is simply a hardware reboot for your Nanit camera, making sure that the camera works as intended.

It resets all internal charges from within the system, including any misbehaving charges that might be causing issues within the system.

This ensures that the system gets evenly charged, thus ensuring the best working environment at least internally.

To power cycle your Nanit camera, follow the steps given below:

  1. Unplug the device from its power source. If your Nanit cam runs on batteries, remove the cells.
  2. Let the device sit idle for about a minute in its powered-off state.
  3. Connect the device back to its power source.
  4. Let the device sit idle for about a minute in its powered-on state.

If the batteries are old, then it is best to get them replaced with a fresh pair.

Perform the power cycle process multiple times to get the best results.

Factory reset the Nanit camera

Factory reset the Nanit camera

A factory reset is the most extreme method you can use to gain back control of the situation with your Nanit camera.

Performing a factory reset on your Nanit camera will wipe out all data, ensuring a situation that is similar to how your cameras were when you first purchased the device.

This also means that all saved internet connections and credentials are wiped out too, so you will have to pair the camera to your networking system from scratch.

But that is a small price to pay if the end result lets you use your Nanit cameras as intended.

Now, Nanit follows two different reset methods, each for its specific camera models. But you can simply follow the guides below according to your device model.

In order to reset the Nanit Pro camera to its factory defaults, follow the steps below:

  1. Plug in the Nanit camera and make sure that it is receiving power. If it fails on the first attempt, perform a power cycle to reset the charges.
  2. On the body of the Nanit Pro, locate a recessed reset button beside the USB-C port and long press the button for about 12 to 15 seconds.
  3. This initiates the reset process.

A successful reset is indicated by the Nanit Pro camera by flashing blue light from its status indicator.

In order to reset the Nanit and Nanit Plus cameras to their factory defaults, follow the steps below:

  1. Plug in the Nanit camera and make sure that it is receiving power. If it fails on the first attempt, perform a power cycle to reset the charges.
  2. On the body of the Nanit camera, locate a recessed reset button beside the connect button. This is recessed inside a pinhole cutout.
  3. Prepare a paper clip, a smartphone sim ejector tool, or a similarly appropriate tool that can fit in the pinhole, and insert the blunt end to the pinhole to trigger the button.
  4. Once successfully toggled, the status LED will flash red and a low click sound might be audible.

If the Nanit camera flashes the Night Light twice, that indicates that the camera has been reset.

Contact Nanit Support

Contact Nanit Support

If the above steps fail to generate any helpful result in your case, then it is best to take it up to the higher-ups and contact Nanit for support.

They might assist you to do the same steps that you have done so far while following this guide, and you can save valuable time by letting them check on your camera unit.

Nanit support can help you in getting your camera unit replaced in case of any hardware damage or manufacturing defect that you couldn't detect at first glance.

Final Thoughts

Final Thoughts

I hope my article on how you can fix your Nanit camera that is not working properly has been a helpful read and has aided you with the same.

Have a good day!

Frequently Asked Questions (FAQ)

Are Nanit Cameras safe from hacking attacks?

Just like any smart camera, Nanit cameras are also susceptible to hacking attacks and therefore one must be careful with what network the cameras connect to.

Do Nanit cameras require a paid subscription?

Nanit cameras work out of the box with most of its features enabled without a subscription.

But they have a monthly subscription that enables users to access insights and unique features that might enhance its utility.

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About Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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