Wyze AI Events Not Working: How to Fix [2022]

Recently, it has come to my attention that the AI events on my Wyze devices were not working correctly.

My Wyze camera would detect motion and record videos accordingly, but none were tagged properly as people or vehicles.

This was the main reason why I got a Cam Plus subscription in the first place, and this issue is slowly proving to be a massive threat to my security system.

So I put on my research cap, dug deep to find a solution to this issue, and conjured this one-stop troubleshooting article on how you can solve the same.

If AI events are not working on Wyze camera, disable detection zones and add the Wyze camera once again to Wyze Cam Plus. Update the firmware of the Wyze camera to the latest available version and power cycle the camera. If these don't work, contact Wyze support.

Disable Detection Zones via Wyze App

Disable Detection Zones via Wyze App

Of all the fixes that are scattered on the internet for fixing the AI events for Wyze cameras, disabling detection zones was the most common.

For some reason, if you have detection zones set up for the Wyze camera, the AI feature simply ceases to work.

This is most definitely a bug on Wyze's side and as of now, there is not a lot you can try to get around with using detection zones in tandem with AI events.

You can disable detection zones on your Wyze camera by simply following the steps given below:

  1. Open the Wyze app on your compatible smartphone or tablet running iOS or Android. Make sure to log in to the app using your Wyze account.
  2. On the list of Wyze cameras on your home screen, select the Wyze camera you want to disable detection zones.
  3. Tap on the Settings icon on the resultant live stream page.
  4. Tap on Detection settings.
  5. Tap on Detection Zone.
  6. Toggle the Detection Zone off.

Do note that this is not exactly a fix as this involves pulling out of one feature to gain access to another. But it is a fix that works nonetheless.

Remove and Add Wyze Camera to Cam Plus

Remove and Add Wyze Camera to Cam Plus

Wyze Cam Plus is a premium subscription service offered by Wyze, and one of its key selling points is AI object detection tagging.

Many get the Cam Plus subscription just to gain access to this feature.

With the AI events bug, this subscription is becoming more redundant, despite its appealing nature.

A fix that Wyze support recommended after a very long to-and-fro conversation, was to remove that Wyze camera from Cam Plus and add it back.

This seemed a bit weird initially, but it slowly made sense because this was an issue on their end.

You can remove your Wyze camera from Cam Plus by simply following the steps below:

  1. Open the Wyze app on your compatible smartphone or tablet running iOS or Android. Make sure to log in to the app using your Wyze account.
  2. Tap on Account.
  3. Tap on Services.
  4. Tap on Cam Plus.
  5. Select the Wyze device that you want to remove the Cam Plus subscription from.
  6. Tap on Cancel Subscription.

You can add your Wyze camera back to Cam Plus by simply following the steps below:

  1. Open the Wyze app on your compatible smartphone or tablet running iOS or Android. Make sure to log in to the app using your Wyze account.
  2. Tap on Account.
  3. Tap on Services.
  4. Tap on Cam Plus.
  5. Tap on the down arrow next to Free License.
  6. Tap on Select Device.
  7. Tap on the Wyze device to which you want to add the Cam Plus subscription.

Update Firmware of Wyze Camera

Update Firmware of Wyze Camera

Judging from the responses given by Wyze support and the nature of the issue at hand, it is safe to say that this is all a firmware issue.

This issue was especially apparent in users who enrolled to get beta firmware updates on their Wyze devices, and this bug crept on to the stable users as well.

So if you are enrolled in such a program, it is best to opt out of it and instead try the latest stable update.

A logical solution to such an issue is to revert to an older firmware update, especially if it doesn't boast any new features for the Wyze camera.

But that is not a sustainable solution, as firmware updates tend to include security patches and other miscellaneous bug fixes to improve the user experience.

As for whether the newer firmware will solve this issue, only time will tell.

But the saving grace in all this is that Wyze has been notified of the existence of such an issue, and is probably working towards or finalizing the fix.

Till then, make sure that your Wyze devices are updated to the latest available firmware update.

You can make sure your Wyze device is updated to the latest available firmware version by updating the Wyze app to its latest version, which you can do by following the steps below:

  1. Open the application store(Apple App Store or Google Play Store) on your Wyze app-compatible smartphone or tablet.
  2. On the search field on top, search for Wyze App.
  3. Tap on the most relevant result that takes you to the official store page of the Wyze app.
  4. If there is an option to Update, then tap on it to begin the update process. If no such option is visible, then you are probably on the latest available version.

Wyze app is compatible only with devices running Android 7.0+ or iOS 14+.

There is not much you can do if you are not on the compatibility list, and it is imperative to download and use the Wyze app on a compatible device to update the firmware of Wyze cameras.

Once the app has been updated, the Wyze app will make sure your Wyze cameras are on the latest available firmware.

In case the auto updates fail for some reason, you can manually check for firmware updates by simply following the steps below:

  1. Open the Wyze app on your compatible smartphone or tablet running iOS or Android. Make sure to log in to the app using your Wyze account.
  2. Tap on the Wyze camera you want to check the firmware updates for.
  3. Tap on the Settings icon.
  4. Tap on Device Info.
  5. Tap on Firmware Version.
  6. If there is an option to Update, then tap on it to begin the update process. If no such option is visible, then you are probably on the latest available version.

Power Cycle the Wyze Camera

Power Cycle the Wyze Camera

Power cycling your Wyze camera can be an excellent way to get rid of any annoying hardware bugs that might have temporarily plagued the system.

A power cycle hard reboots your Wyze camera and makes sure it is running as seamlessly as intended.

It resets all the internal charges from within the system and charges the internal components from scratch, thus removing any misbehaving imbalanced charges.

You can perform a power cycle on your Wyze camera by simply following the steps given below:

  1. Unplug the Wyze camera from its power source. If the Wyze camera runs on battery, just remove the cells.
  2. Let the Wyze camera sit for about a minute idle and powered off.
  3. Plug the Wyze camera back into its power source. In the case of old batteries, swap them for a fresh pair for the most optimal experience.
  4. Let the Wyze camera sit for about a minute idle and powered on.

Perform multiple power cycles to get the Wyze device properly functioning.

Final Thoughts

Final Thoughts

If the above steps fail to provide any noticeable improvements in your situation, then it is best to contact Wyze support.

In extreme cases, they can even help you get a replacement unit.

I hope my article on how you can fix the AI events not working on your Wyze devices has been a helpful read and has aided you with the same.

Have a good day!

Frequently Asked Questions (FAQ)

Does Wyze Cam Plus Lite support AI events?

Wyze Cam Plus Lite only enables limited access to people detection and won't work for package or vehicle detection.

For proper implementation of AI Events, Wyze Cam Plus is the better option.

Is Wyze Cam Plus applicable for a single camera?

Wyze Cam Plus is more like an addon for a particular camera and is applicable for only that single camera.

It is possible to stack up multiple Wyze Cam Plus subscriptions for a single Wyze account, depending on the number of linked Wyze devices.

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About Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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