The Wyze Cam Rules allow users to automate their Wyze devices. With rules set, you can set a specific time of day to record an event, or even have your lights turn on when a door is opened.
You can also do things like turn off several grouped devices together with a single tap in the Wyze app.
However, just recently, I faced issues with certain rules I set for my Wyze device. To resolve this problem, I went online and read through several user forums and support guides. Surprisingly, I found that a lot of Wyze users face the exact same problem.
So I compiled all the fixes I learned into this troubleshooting guide so that you can fix your Wyze Cam if you're having trouble automating it using Rules.
If your Wyze Cam rules are not working, check for conflicting Rules, relax Wyze app background restrictions, and remove and recreate the rules. If the issue persists, try uninstalling and reinstalling the Wyze app, and update the Wyze Cam firmware. If none of these work, factory reset your Wyze Cam.
In this guide, I have explained in detail the different fixes for issues related to Wyze Cam Rules.
Check Other Conflicting Rules
A possible reason why your rule is malfunctioning could be because of rules conflicting with each other or with other set parameters.
Go to Account → Rules → History to check the status of the rules you have set. Here, the app indicates whether your rule successfully ran or returned an error.
A common conflict with schedule rules is the set time and location. Schedule rules are reliant on the time and location to initiate the trigger for the rule to get activated.
If you have gone through your rules and cannot find any conflicts, you can always reach out to Wyze customer support for help.
Keep reading for steps on how to share the log of your rule status history with the Wyze support team.
Relax Wyze App Background Restrictions
Running older versions of the Wyze app could also potentially cause issues with Wyze Rules.
And so, better check the Appstore or Playstore for newer versions of the Wyze app.
If you are not using the latest firmware, update the current software and recheck the functioning of the rules once the update is done.
There could be also minor bugs in the application due to corrupted or overloaded cached files causing disruption of rules. The easiest way to resolve such an issue is to clear the cache of the Wyze app:
- In Android OS, navigate to 'Settings' and find 'Storage'.
- Subsequently, go to 'Internal Storage'. Here, you can see the size of cached data stored in your phone from third-party apps.
- Tap on Clear Cache.
You might also have to allow the Wyze app to function in the background if you have set rules to execute around the clock.
Enable background app refresh for the Wyze app on iOS devices and disable background data restrictions on Android devices to resolve this issue.
Enabling these parameters lets the app function on your mobile device even when the app is not active.
Allowing your Wyze app to communicate with the network is vital for the app to work hand in hand with Wyze devices. So you might as check for network issues.
Remove and Recreate Rules
If you come across certain rules that are not responding to triggers or working as intended, edit these rules or remove them completely and recreate them.
To edit, delete or create a rule, follow these steps:
1. Go to 'Home' on the Wyze app and tap on the pencil icon located at the top right corner of the screen. Here, you can choose to edit or create rules.
2. Tap on 'Edit Rules' to edit an existing rule or tap on 'Add rule' to create a rule.
3. In the Edit Rules window, tap on the type of rule you would like to edit.
4. To this rule, you can tap the + plus sign to add actions. You can also rearrange actions by dragging the three horizontal lines icon located next to the action.
5. If you are in the Add rule window, choose the type of rule you want to create. There are three types of rules: Shortcut, Schedule, or Device Trigger.
6. Once you decide on the type of rule, just follow the instructions on the screen to complete the creation of the rule.
7. To delete a rule, tap on the red icon. Tap on 'delete' again to confirm.
Removing and recreating rules could restore rule functionality in case some conflict was preventing them from working.
Once you have recreated the rule, check if this has solved your issue.
Uninstall and Reinstall the App
Uninstalling and reinstalling the Wyze app is a step you do not want to miss. The Wyze app is responsible for conveying rules to Wyze devices.
In case you are running an older version of the Wyze app, this step will update the version to the latest release as well.
Any temporary cache and app data will be removed when you uninstall the app. Executing a reinstallation of the Wyze app completes the whole procedure.
Once you have reinstalled the app, recreate the rules you want to set and check their functionality.
Update Wyze Camera Firmware
It is advisable to use your Wyze products with the latest available firmware. All programmed devices require constant upkeep for smooth usage and functionality.
A bug in the older software might be interfering with the rule functionality.
It might have been resolved in the patches released since. Therefore, make sure that you are always using the latest firmware to secure your feeds.
There are two ways you can update your Wyze Cam: with and without using the Wyze app.
Updating Using Wyze App
To do this, you have to connect or add your Wyze Cam Pan to the Wyze app.
Go to 'Account' and scroll to the Firmware Update tab.
Next to Cam in question, there is a clickable option labelled 'Update'.
If you cannot find this 'Update' button, then it indicates that your Wyze Cam Pan is running the latest available firmware.
Once the update is complete, exit the app and check if your issue persists.
Updating Without Using Wyze App
Followq these steps to update your Wyze Cam without the app:
- It is recommended to use a microSD card with 32GB capacity in the FAT32 format when performing this manual update without using the Wyze app.
- Download the software for your Wyze Cam Pan here. Download the specific version of firmware that is made for your device.
- If you are using Windows 10, right-click on the downloaded file and select Extract all. If you are a Mac user, drag and drop the file, and put it on the root directory of your microSD card.
- The file name should be recovery_wcpv2.bin. Turn your Wyze Cam Pan off and insert the SD card into the slot. Plug in the USB cable to your Cam.
- Press and hold the setup button for 3-6 seconds till the LED indicator is solid blue, and then let go of the setup button.
- Note that this 'solid blue' is different from the normal blue shown by the LED indicator. The solid blue appears due to the simultaneous lighting up of blue and yellow light making it appear to be a lighter blue.
- Wait for 4-5 minutes for your Wyze Cam Pan to finish the update process. Once complete, the Cam will reboot and the light status will change during this time.
Make sure you constantly check for newer firmware releases to stay on top of security features by Wyze.
Factory Reset the Wyze Camera
If none of the solutions offered in this article has solved your issue, it might be time to factory reset your Wyze Cam.
A factory reset should only be executed after you have exhausted all other options as it will restore all the default settings initially set by the manufacturer.
Here's how to perform a factory reset on your Wyze Cam:
- Plug the camera into a power supply and press and hold the setup button on the bottom of the device for 10 seconds. If you have a microSD card inserted in your Cam, remove it.
- Wait at least 30 seconds for the factory reset process to begin. The factory reset process is indicated by the LED indicator turning from solid yellow to a blinking yellow (red on Wyze Cam v3).
This process can take up to 5 minutes to complete. Once the factory reset is done, your device is ready to be set up again.
Once you have set it up, check if the factory reset has resolved the rule functionality.
Contact Wyze Support
Wyze has a very responsive and robust customer support team, specifically dedicated to rules issues.
You can reach out to the Wyze rules engine team directly from the Wyze app along with the log of your error if you are unable to fix the error.
To get in touch with Wyze support, follow these steps:
- Open the app and go to Account, and tap on Wyze support, where you will see an option of submitting a log.
- Tap on 'Submit a Log', and select 'Wyze App and Services'.
- Here, you can choose 'Rules' and a log of the previous status history of rules will be shown. Submit this log to the Wyze team to help you resolve the issue.
Additionally, you can go to Wyze's website to raise a support ticket on the help center or phone them directly using their support line (206) 339-9646.
Support is open from Monday to Friday between 4 AM to 8 PM Pacific time and between 8 AM to 4 PM Pacific Time on weekends.
Wyze offers a wide range of products capable of being utilized in different settings. They also have a segment of Wyze Cams that operate outdoors powered by solar energy.
Rules are incredibly useful to automate your Wyze devices. However, many users have been facing issues related to Cam rules.
The good news is, almost all issues related to rules can be fixed with the troubleshooting steps mentioned in this article. If none of these work, contact Wyze support.
Hopefully, the solutions in this article have helped restore rule functionality on your Wyze camera.
Have a good day!
Frequently Asked Questions (FAQ)
Do Wyze Cams use a lot of data?
The amount of data used depends on the duration of use and on the features set like video quality. Your Wyze Cam will use approximately 4-7 MB per minute if set to record in high definition. If set to standard video quality, 1-2 MB per minute is used.
How much does a Wyze Cam cost per month?
Wyze does not have mandatory subscriptions or monthly fees. The only cost for Wyze Cams is the upfront Cam costs. However, you can get a person detection and unlimited clip length feature by buying Cam Plus for $1.99 per month or $14.99 per year for one camera.
Can Wyze Cams detect motion through glass?
No, Wyze Cams cannot detect motion through glass. They use Passive Infrared sensors (PIRs) which are incapable of detecting motion through glass.