I had set up my Wyze Cams set up around the house to look out for specific events like activities on the driveway and the backyard.
To my surprise, when I was reviewing my set events on the Wyze app, I found that the events that I programmed had completely disappeared.
I had to go through many articles to find troubleshooting methods to resolve this issue. As I browsed through those articles, I understood the need for a more complete article to address this issue.
This article is specifically dedicated to providing Wyze users with some troubleshooting methods to try and fix the bug of events disappearing from the Wyze app.
If your Wyze events have disappeared, check event recording schedule settings, scheduled rules, and clear filters in event settings. If the issue persists, check detection and sensitivity settings, check network status, and power cycle your Wyze Cam.
Keep reading for instructions on how to execute each of these troubleshooting methods in detail below.
Check Event Recording Schedule Settings
The first setting you need to check is if you have enabled Event Recording in the Wyze app. To verify, follow these steps:
- Go to the Wyze app and tap on the Wyze Cam facing this issue.
- Tap on the Settings icon on the top right corner.
- Find the option 'Event Recording' in Settings. Make sure that this option is toggled ON in order to detect motion.
Also in the same window, check if the duration you have set for 'Recording Cooldown' is high. No event will be recorded during the cooldown period.
It is recommended to set it to 1 min, depending on the frequency and importance of the feed to you. Keep in mind that all events in that minute will be missed.
Check Scheduled Rules
A common error that leads to the failure to record events is due to schedule rules overlapping the programmed events.
If you have scheduled a recording, for the duration of that recording, motion triggers will not create an event recording.
In other words, scheduled rules and time-lapse take priority over event recording where the former is programmed while the latter is triggered by motion.
Therefore, check for any overlap between Scheduled rules and Events.
You should also know that if you are watching the live stream of the feed, event recording will not be working for that duration either.
Clear Filters Under Event Settings
If you are one of the many Wyze users who receive notifications for the recorded events but cannot view these events, here is a tip for you to try.
If you are getting notifications that an event has been recorded, then it means that the recorded event has been successfully uploaded to the cloud. So the recording exists but they are hidden.
A filter you have chosen might be blocking you from viewing your Event recordings. To clear these filters, go to the Events tab and tap on the funnel icon on the top left corner of the screen.
Here, you can clear the set filters. If you are experiencing this bug across multiple cameras, then you should clear all filters.
Once you have cleared filters, make a motion trigger or wait for a notification to check if the event recordings have become accessible.
Check Detection and Sensitivity Settings
If you are neither getting notifications of events being recorded nor being able to view the recordings, then it might be because your Wyze Cam is not picking it up at all.
This might be due to low sensitivity and improper detection distance settings. To correct these, check below for instructions.
- Open the Wyze app and tap on the Wyze Cam that you are experiencing this issue with.
- Go to Settings → Detection Settings
- Make sure "Set detection distance of camera" is set to "Far". Also, ensure that "Set image sensitivity of camera" is set to "high".
You can test if your Wyze Cam is picking up motion triggers or not. To do this test, just check the LED light on the back of the Camera as you move in front of it.
Here is the meaning of the different indicators of the LED lights:
If no light is shown, this is indicative of a defect. In this case, contact Wyze customer support from the app along with the app log and your log ID to aid in troubleshooting.
If a Solid Blue light is shown, this is indicative of the PIR sensor being triggered properly. If the LED has shown solid blue, then you should be able to see a 12-second video in your Events tab in the app.
If the video has not shown up, submit a log from the Base Station in the app, and contact the Wyze support team with your log ID.
Check Network Status
If your network is not sound, there might be errors while trying to upload the recorded event onto the cloud. Only if the upload is successful, will the video show up on the Wyze app under the Events tab.
To avoid this mess, make sure you check the status of your network.
To check the status of your Network, try the following steps :
- Connect another device to your network, go to the spot where you intend to keep the Wyze Cam, and see if you can access the internet.
- Make sure the signal strength for the Wi-Fi network is sufficient.
- Run a 'speed test' to check the network speed. Most speed tests give both download speed and upload speed, both of which are important to view the feed in real-time with no latency on the Wyze app.
If you find that the signal strength is low at the position where you intend to keep the Wyze Cam, consider moving the router closer to this spot for better signal strength.
Check the camera’s signal strength on Wyze App
To check the Camera signal strength on the Wyze App :
- Open the Camera Settings on the Wyze app
- Go to Device Info → Signal Strength.
- Ensure that your device has at least 3 bars of signal for proper functionality.
'RouteThis Helps' is a Wi-Fi troubleshooting app that is recommended by the Wyze team to analyze and determine the status of your network.
Power Cycle the Wyze Camera
Power cycling is the process of doing a soft reset of your device. Most issues with a device are solved through a soft reset as it will reset the device and its connections.
For the same reason, power cycling is the most popular and effective solution you can try. Nine times out of ten, power cycling your Wyze Cam will fix your issues.
To power cycle your Wyze Cam, do the following:
Unplug the camera from the power source either by disconnecting the cable at the power source or at the Wyze Cam end.
Once disconnected, wait for 5 to 10 seconds to give the device time to completely discharge all remaining charges.
Then plug your Wyze Cam back into the power source and allow the device to reinitialize.
You have successfully power cycled your Wyze Cam. Try reconnecting with your network and check if this has resolved the issue.
Update Wyze Cam and App
It is advisable to use your Wyze products with the latest firmware available. Running old or outdated firmware can potentially open your devices to malware and other undesirable elements.
Privacy and Security are both of primary importance to every user and to keep your feeds secure, ensure that you update your Wyze devices and mobile App periodically.
Wyze generally releases updates when there is a flaw with the current firmware which renders some functionality redundant.
There are two ways you can update your Wyze Cam:
Update Through Wyze App
Before you begin, make sure you have already connected your Wyze Cam to the Wyze app. Follow these steps to update your Wyze Cam through the Wyze app:
- On the Wyze app, go to 'Account'.
- On the device list, tap on 'Update' next to the Wyze device you wish to update.
- If the 'Update' button is not clickable, then your Wyze device is already running the latest available firmware.
- Once the update is complete, exit the app and check if the issue persists.
Update Without Using the Wyze App
Before you perform this step, download the software for your Wyze Cam. Download the specific version of firmware made for your device.
It is recommended that you use a microSD card with 32GB capacity in the FAT32 format to manually update your Wyze Cam.
Follow these steps to update your Wyze Cam without using the Wyze app:
- If you are on Windows 10, right-click on the downloaded file and tap on 'Extract all'. If you are on Mac, drag and drop the file in the root directory of your microSD card.
- Rename the file name specifically for each device.
- Turn OFF your Wyze Cam and insert the SD card.
- Plug the USB cable into the Cam.
- Press and hold the setup button until the LED indicator turns solid blue. This will take approximately 3-6 seconds.
- Note that this 'solid blue' is different from the normal blue shown by the LED indicator. The solid blue color is the result of simultaneous lighting up of blue and yellow light.
- Wait for 4-5 minutes for the Wyze Cam to finish installing updates. Once the process is complete, the device will reboot and the light status will change.
You can update or check for updates for the Wyze app in the Play store or App store.
Once the update is complete, open the Wyze app and check if the issue persists. It is advised to frequently check for newer firmware releases to fix any performance issues that may occur.
The components that Wyze has chosen to feature in their devices are often buggy and seem to underdeliver the promised features. But the good news is that the fixes are mostly simple and can be executed by the user alone.
In addition to the events disappearing issue, some users have also complained that their Wyze camera does not record events. The fixes mentioned in this article are applicable for this issue as well.
The Wyze team being receptive to customer feedback helps keep up with the issues through the release of updates and patches to fix these pesky bugs.
Hopefully, the solutions in this article have helped restore the functionality of your Event recordings.
Have a good day!
Frequently Asked Questions (FAQ)
How do I record continuously on Wyze Cam?
To record continuously, go to the Wyze app. Tap into your Camera live stream. Tap on Settings and go to Advanced. Toggle the option 'Record to MicroSD card'. Choose between continuous or events only recording from the window.
Is Wyze cloud storage free?
For Wyze Cams, limited motion detection features and cloud storage of 14 days for feeds are available for free for all users. You can check your camera video history and monitor your home, record motion-triggered clips, and get tailored motion alerts with no monthly fees.
Do I need an SD card for the Wyze camera?
Wyze Cams are capable of storing 12-second clips that are recorded when alerts are triggered. To record longer video clips, you need an SD card. Wyze Cams hold a microSD card with up to 32GB of storage space.