When I recently tried accessing my Wyze cameras via the Wyze app, an error message would pop up, stating an error code 90.
The camera footage was totally inaccessible from the app, even though the cameras are clearly running.
It's just that I can't access the footage on my phone with the Wyze app, which defeats the whole purpose of a security camera.
This is a serious issue, that can even be misunderstood by some as a possible security breach due to the inaccessibility of their real-time footage.
So I made this troubleshooting guide that should help you fix the Wyze cam error code 90 pop up.
Wyze Error Code 90 indicates that the Wyze cam is offline.
To fix error code 90, check the hardware and internet connection for any faults. Power cycle the camera and perform a factory reset. If all else fails, flash an older firmware onto the Wyze camera.
What is Wyze Error Code 90?
This is a Wyze camera error code that means your Wyze camera is unable to communicate with the Wyze servers.
As a result, you won't be able to access your video footage from that specific Wyze camera. This may also lead to issues with event recording on the Wyze Cam.
Since the Wyze application relies on the Wyze servers to store and view the footage of the Wyze cameras, this gap in communications completely negates the function.
The issue is also broad enough to have many plausible factors that might have caused this issue.
Let's discuss the various methods by which you can troubleshoot and solve the error by yourself before visiting a certified Wyze service center.
Check the Wyze Camera Hardware
Wyze, being a smart security camera that heavily relies on the internet, does not like any sort of obstacle or hindrance in its path of wireless connectivity.
Wear and tear on the Wyze camera hardware can be a root cause of network drops, and can cause the error 90 messages to pop up.
Check your Wyze camera hardware for any visible damage. Being an outdoor camera, it is bound it get scuffs at some point in its lifetime.
Remove the microSD card from the Wyze camera and connect it to a phone or laptop and check whether it works fine.
Minor scratches are probably fine, but if there is a physical deformity of any kind on the Wyze cameras, you should get it checked, preferably by an authorized technician.
While checking for any damage on the body of the Wyze camera, also make sure to check if the connections and cables are proper.
If there are any signs of wear on the cables, get them replaced. It is best to go for accessories from Wyze themselves, or by a reputed brand from a trusted seller.
Unpair and Pair the Wyze Camera on the Wyze App
A simple unpair and pair can at times solve any issues relating to the network not connecting to the specific Wyze camera.
To unpair the Wyze camera from the Wyze App, follow the steps given:
- Open the Wyze app.
- From the home page of the app, click on the pencil icon.
- Tap on Edit Devices.
- Click on the red icon beside the Wyze camera you want to unpair .
- Select Done.
This will unpair the selected Wyze camera from the Wyze app.
Now that the unpair is done, simply pair the Wyze camera back to the Wyze app.
To pair the Wyze camera to the Wyze App, follow the steps given:
- Open the Wyze app.
- From the home page of the app, click on the plus icon.
- Tap on Add Device.
- Select the Camera option and follow through the resultant steps.
This will pair the Wyze camera back to the Wyze app. Do note that, Wyze cams do require pairing with the Wyze app to work properly.
Check Your Internet Connection
The error code 90 is a message heavily reliant on the internet connection, and it is possible that the communication has been severed from your end.
Check your internet router for any blinking lights indicating any network issues. Connect your phone or tablet to your WiFi and check whether it is properly functioning.
If have issues with your local network, check the hardware of your internet router for any possible explanations.
If everything is perfect at your end, call your Internet Service Provider (ISP) and get it fixed before checking on the error code 90.
If your internet is fine, then there is the case of dual-band WiFi, which is getting more common by the day.
Some WiFi routers can have two bands of WiFi - a conventional 2.4GHz and an ultra-fast 5GHz - for faster internet speeds.
Wyze cameras only support the 2.4GHz band and not the 5GHz WiFi band, that too secure with a WPA/WPA2 protocol.
So make sure the Wyze cameras are connected to the WiFi from a 2.4GHZ band and not the 5GHz WiFi band.
If your router supports both bands to be utilized as separate WiFI signals at the same time, simply connect to the 2.4GHz band.
Most routers will have the WPA/WPA2 protocol enabled, but just to be sure, simply follow the following steps:
- Open the Wyze app and unpair the Wyze camera that triggered the error 90 pop up.
- Connect your phone or laptop to your WiFi network.
- Go to the web browser and log in to your router gateway portal.
The router gateway portal differs with respect to the router brand and its model number.
Type 192.168.1.1 on your web browser to access the gateway. You'll find the login information on the router, or contact your ISP for the details.
- Navigate to the Security tab and look for the setting that lets you toggle the WPA setting.
- Make sure it is set as WPA/WPA2 or just WPA2
- Also make sure the WiFi mode is set as 802.11 b/g/n
- Save the settings and log out of the router gateway portal
- Restart your modem.
- Pair the Wyze camera again.
Wyze cameras will work only with private networks and not with public networks like hotels or enterprise WiFI that have their own sign-in portal that requires separate authentication.
Power Cycle Your Wyze Cameras
When you receive the error code 90 message pop up, the first thing Wyze tells you is to perform a power cycle.
A power cycle, simply put is a restart that is performed on your Wyze camera hardware that reboots and refreshes the camera system.
This wipes out any temporary bug that might have been the culprit causing the issue that ended up as an error code 90 on your Wyze app.
This also resets any internal charge that clogged the internal components, refreshing the hardware too.
To power cycle your Wyze camera, simply follow the following steps:
- Unplug the cameras from its wall socket.
- Let it sit idle for a minute powered off.
- Replug the cameras to the wall socket.
- Let it sit idle for a minute powered on.
This will work on all Wyze cameras (Wyze Cam v1/v2/v3, Wyze Video Doorbell, Wyze Cam Pan v1/v2 and Wyze Cam Outdoor).
Factory Reset Your Wyze Camera
A factory reset of the Wyze camera will clear off all data and in the process wipe any bugs that must have triggered the error 90 message pop-ups.
This will also reset your camera to just like how it was when you bought it.
To factory reset your Wyze camera v1/v2 or Pan, simply follow the following steps:
- Remove the microSD card from inside the Wyze camera.
- Plug in the camera to the wall socket.
- While powered on, long press and hold the setup button on the bottom of the camera for 10-20 seconds.
- Wait for a minute for the camera to do its magic. It can also take upto 5 minutes in some cases.
- After the reset, the Wyze camera will indicate it is ready to be setup again by flashing its led lights.
To factory reset your Wyze Video Doorbell and Video Doorbell Pro, simply follow the following steps:
- Remove the microSD card from inside the Wyze camera.
- Make sure the Wyze camera is powered on.
- Single press the reset button on the back of the doorbell.
Unfortunately, the Wyze Cam Outdoor cannot be factory reset.
Re-Flash Camera Firmware
If all the above-mentioned steps failed, then you might need to consider reflashing the camera firmware.
Wyze works on updating the firmware of its Wyze cameras regularly, but with each software package pushed there is also a chance for new bugs to pop up.
This is especially evident if the firmware update is supposed to add in a lot of features at once. These features are probably released without proper testing, creating the issues.
This can be solved by simply moving back to an older firmware, which didn't have this issue in the first place.
You might lose some features that came with the newer firmware, but at least you might get back your working Wyze camera.
To flash an older firmware onto your Wyze Camera, simply follow the following steps:
- Format a microSD card to the FAT32 format.
- Connect the microSD card to a laptop, by using an SD card adapter if needed.
- Download the firmware of choice from Wyze's support site. If you are unsure, simply dowload the version just before the current version.
- Rename the firmware file as demo.bin. If you have a Wyze v3 camera, you will have to rename the firmware file as demo_wcv3.bin
- Copy the demo.bin file to the microSD card.
- Insert the microSD card in the Wyze camera.
- Turn on the Wyze camera.
- Long press and hold the reset/select button till the lights turn purple.
- Release the button and let it sit idle for 3 to 5 minutes to initiate the flashing process.
This will flash the firmware of choice onto the Wyze camera.
Wyze camera error 90 is just one of many error messages that pop up while using the Wyze camera paired with the Wyze App. Wyze Error code 42 is yet another one that indicates a faulty internet connection on your Wyze cam.
It might seem like a lot, but this classification of errors just shows Wyze's dedication to letting the end-user have a clear translation of what the issue might be.
This enables the user to troubleshoot the problem on their own and thus saving time and possible scams relating to services.
If the steps mentioned in this troubleshooting guide didn't work for you, then you should get in touch with Wyze and ask for a replacement.
I hope my troubleshooting guide on solving the error 90 messages has been a knowledgeable read and helped you solve the same with your Wyze cameras.
Have a good day!
Frequently Asked Questions (FAQ)
Can Wyze cameras read microSD cards formatted as exFAT?
Wyze cameras can read and write MicroSD cards formatted as exFAT and FAT32, but to flash firmware the microSD card should be formatted as FAT32.
Can Wyze cameras work without internet?
Wyze cameras can technically work without the internet, but the initial pairing process needs to be done with an internet connection.
Do Cam Plus users get affected with Error Code 90 on Wyze cameras?
Error Code 90 on Wyze cameras is a communication error issue and is not restricted to non-Cam Plus users.