Connectivity issues are commonplace when talking about monitoring systems like the Wyze cam. And they sure are one of the most widespread issues affecting such devices.
Though the reasons for such incapacities may be various, the fixes for them are pretty easy to carry out.
I have had a number of Wyze cams, from the panning models to the current Wyze Cam V3. And when one of them exhibits an inability to connect to my local network, I always resort to these tried and tested fixes.
If your Wyze Cam cannot connect to the local network, refresh the camera and the router/modem. Check the network settings and update your Wyze camera. If none of the above works, factory reset the camera.
Here are the many troubleshooting steps to try in times of connectivity issues.
Refresh the Wyze Cam and the Router/Modem
Let's start with the most basic troubleshooting step of them all, refreshing.
Once a device, specifically the ones that run incessantly without respite, starts developing efficiency deprivation and other such oddities, try rebooting the device as a fix.
Refreshing will remove the temporal inconsistencies like bugs and system cache, effectively giving the device a new life.
A power cycle test is just maybe what you're looking for to bring your devices back on track. Apart from refreshing the system, it will also deplete any piled-up charges in the system that may slow down the device.
To refresh your Wyze cam and router/modem, follow these exact steps:
1. Unplug all the cables connected to the device. In the case of an outdoor Wyze cam, you may have to remove the cam from its socket to remove the cables.
2. Leave the devices unplugged for a few seconds, like 30 seconds to a minute.
3. Then, press and hold the setup button on the Wyze cam for about 10 seconds. In the case of a Router/Modem, press and hold the power button or any other button. Repeat this step a couple of times. Doing so will clear off all the charges in the system.
4. Then, plug back in the cables and power ON the device. Check for the issue now.
You can also restart the Wyze device via the Wyze app. To do this,
- In the Wyze app, click and open your Wyze device live stream.
- Click on the Restart option at the bottom of the app.
Check the Network and the Network Settings
If you still have issues connecting to the local network even after restarting the router/modem, first, check the attributes of your network.
A speed test may suffice.
You can find a plethora of apps on the app store that will let you test your network, or you could access one through a browser.
The speed test tests your network's strength, latency, and speed. Once you complete the test, you will get an accurate account of all these attributes.
If the speed or latency is out of normal, you may have to check and change the various aspects of your network.
Start with switching the wireless connection to another bandwidth network.
Switch to a Wider Bandwidth
If you found the speed and latency of your network to be well out of their usual limit, more often than not, the network traffic can be held accountable.
In a traditional 2.4 GHz network, once the traffic exceeds the recommended limit, the network starts becoming slow with lower speeds and higher latencies.
Such issues are one of the reasons why people rely on the 5GHz band. Also, switching to the faster, wider band can also get rid of the ominous error 90 on Wyze cams that arise in times of network issues.
This wider bandwidth doesn't share any such limitations as the 2.4 GHz band and can accommodate a wider band of users without compromising the network attributes.
Follow these steps on your Wyze app to change the network on your Wyze cam.
1. In the app, click on the "+" icon on the top left.
2. Tap on Add device.
3. Follow the onscreen prompts.
4. Once you reach the network selection stage, select the 5 GHz band network.
5. Enter the password and confirm.
These steps apply to most Wyze devices, save the Wyze Cam outdoor.
In the case of Wyze Cam outdoor, you may want to remove the camera first from the app and then try re-adding it.
To remove a device from the Wyze app, follow these steps on the app.
- Click on the setting icon towards the top.
- Tap on 'Delete device' under the Device Setting tab.
- Click on the Yes option on the pop up window.
Change the WiFi Channels
WiFi channels determine the efficiency of the network and how fast and convenient the connection is.
Even if there are several channels to choose from, internal interference from adjacent channels makes most of them inept and inadvisable.
Hence, choosing a good WiFi channel can make or break the deal.
Follow these steps to change the Wi-Fi channels of your Router.
1. Connect your router/modem to your PC using an Ethernet or a USB cable.
2. Open the browser on your PC and enter the IP address of your Router/Modem. (Refer to the bottom of the router/modem for the IP address.)
3. Log in to your portal account by entering the login credentials. If this is your first time logging into the portal, the login credentials too will be located on the bottom of the router/modem.
4. Find the Wireless Channel option, usually found under the Advanced Settings menu.
4. Here, you can check and change the wireless channels. For the 2.4 GHz band, select the 1st, 6th, or 11th channel. Select the 36th, 40th, 44th, 48th channel in the case of the 5GHz band.
5. Save your selection and exit the portal.
Restart the router/modem. Check for the issue now.
Switch OFF MAC Filters on the Network
Before your device gains access to the network, first, the router should validate the device as a registered one.
And if and only if the router recognizes the connection as valid, shall the device gain access to the internet.
But some routers and networks put into play a filter to regulate the traffic once the number of connections exceeds the limit.
This filter, commonly known as the MAC filter, blocks further access of devices to the network.
If that's the case, you might have been experiencing this issue ever since the beginning of the setup procedure.
Fortunately, you can switch off these filters unless they are ISP-regulated ones. In such cases, contact your Internet Service Provider for further assistance.
To turn OFF the MAC filter in your network, follow these steps on the Router portal.
1. In the Router portal, search and find the MAC filters or Network filters options. (Can be found under Wireless setting option)
2. Next, find the MAC address of your Wyze device on the bottom of the device.
3. Then, cross-check the MAC address of your devices in the black/blocked list under the MAC filter tab.
4. If you did find your device's MAC address in this list, chances are, you won't be able to gain access to the network.
5. Look for a toggle button or any other option for turning OFF the MAC address filter.
6. After switching OFF the filter, save and exit the portal.
Restart the router/modem and check for the issue now.
MAC filters can be implemented on your PC via downloadable applications too.
If you have any such applications enabled on your PC, disable them, and then check for the issue.
Check the DNS Settings of the Network
Domain Name System(DNS) essentially acts as a directory through which your router communicates with your ISP to facilitate internet access.
You can find many DNS options on the internet to improve the speed and latency characteristics of the network, but most of them are pure bogus.
Tinkering with the DNS can land you in a pit of trouble and leave you deprived of the internet.
On the off chance, if you'd change the DNS in the near past, revert them to the default ones or the ISP-recommended ones.
Follow these instructions to check and change the DNS settings on your router/modem.
1. In the Router portal, open the DNS settings option. (Usually found under Setup/WAN setting options)
2. In the DNS settings menu, you can find the fields marked DNS 1/primary and DNS 2/secondary.
3. Now, either enter the default DNS (DNS 1: 126.96.36.199, DNS 2: 188.8.131.52) or the ISP-recommended DNS ones in these tiles.
4. Save your changes and exit the portal.
Refresh the router/modem and check for the issue now.
Update your Wyze Cam
Sometimes, the issue may not be with the internet or your router at all. The fault may entirely be with your Wyze device itself.
Bugs and error files can slide their way into the device once they detect a crack in the security walls. Eventually, these miscreants will start causing problems on your device.
And so, Wyze developers are always on the lookout for such security and breaches, and they come out with a fix quite frequently for such glitches and errors.
Leaving your device outdated will cause bugs and errors to brood and cause issues on your system.
Regularly check for updates and keep your Wyze device always up to date to keep such interlopers off the system.
You could also opt for the RTSP on your Wyze cams but that's a bit of an overkill.
Follow these steps to update your Wyze device from the Wyze app.
1. On the app, click on your Account icon.
2. Scroll to the device list and look for an 'Update' option next to the name of your device. The absence of such an option means your device is up to date.
3. Exit the app and reopen it to check for the issue.
Wyze also offers additional accessories to pair with the Wyze cam. Spotlight is one such accessory.
Any issues with the Wyze Spotlight also share similar troubleshooting steps to the Wyze cam.
Factory Reset the Wyze Cam
A reset may be a bit too extreme a troubleshooter step. And it should only be tried if and when all other troubleshooting steps fail.
Because, by performing a factory reset, all the system configurations and files will get reset to the factory defaults.
And in due process, all your personal preferences and feature settings, like the AI detection configuration and other Wyze Cam Plus features, will also get reset.
After a factory reset, your device will be free of all erroneous bugs, errors, and malicious files that may have been causing issues on your device.
Follow these steps to reset your Wyze Cam.
1. Start the reset by deleting the Wyze Cam from the Wyze app.
2. Next, remove the MicroSD card from the camera(if you have one installed).
3. Press and hold the Setup button on your Wyze Camera for about 10 seconds.
4. Wait for about 20-40 seconds or longer until the voice message comes on. (May take longer in some devices)
5. When the LED light on the camera turns from yellow to blue, the reset is complete. (For Wyze cam V3, LED changes to RED)
Now you can set up your Wyze cam like new, again.
Network issues are pretty common in monitoring devices. And these issues do make things a lot more since a simple refresh may not be sufficient.
Hence comes the pertinence of these troubleshooting steps that I have mentioned above.
You may also disable VPNs, IP masks, and other filters enabled on your network as additional fixes.
The Wyze app may also cause issues if left outdated. Uninstall and reinstall the app as a precautionary measure.
Contact the customer services of Wyze or your ISP if none of these fixes were of no avail to the issue.
Frequently Asked Questions(FAQs)
How do I connect my WYZE camera to my network?
To connect your Wyze camera to the internet, follow these steps.
1. Open the Wyze app and click on the "+" icon towards the top.
2. Tap on the Add device option.
3. Follow the onscreen prompts, similar to the initial setup procedure.
4. In due time, you will reach the network selection screen. Choose the network of choice.
5. Enter the Password to enable the connection.
What does Cannot find specified network name mean?
'Cannot find specified network name' message arises when the password entered is wrong. It can also pop up if the SSID entered conflicts with the router configuration. Older cams that don't support the 5 GHz band can also trigger this error message.
Is there a WYZE app for Windows 10?
Wyze doesn't provide a dedicated app for windows devices. But you can access the app through an emulator similar to Bluestacks and access the Android version of the app.