I recently noticed that the Wyze v3 Pro I added to my Wyze cam arsenal has issues with its live streams, at times even straight up refusing to work.
With my expertise in Wyze systems and the aid of some trusted forum groups and Wyze support, I figured I make this troubleshooting article detailing my findings.
If Wyze Cam live streaming is not working, update the firmware and power cycle the Wyze Cam. Switch from the iOS version to the Android or WebView version of the Wyze App as iOS often has trouble connecting with Wyze cameras. If the problem persists, check the internet connection and reset the Wyze Cam.
Here's a brief look at why Livestream fails on Wyze Cam:
|Scenarios||Causes and Fixes|
|Wyze Cam v3 Pro live stream not working||Known issue; check and update the Cam firmware constantly. Ultimately, replace it for a new one|
|Live stream not working on iOS||Outdated firmware version; check and update the app. Try the app on a different platform like Android|
|Live Stream Buffering a lot||Network issue; check for issues with the network and refresh the Router/modem|
|Other scenarios||Factory Reset the device; Contact customer support|
Livestream Issues With Wyze V3 Pro
Wyze has confirmed that their new lineup of Wyze v3 Pros has issues with streaming live stream content.
Despite Wyze being a series of smart home security cameras, Wyze Cam does support RTSP for live streaming 24x7 without issues, unlike its competitors in Blink.
For now, unfortunately, there are no official workarounds to this issue, but Wyze does recommend a few troubleshooting steps to maybe patch this issue.
Do note that the following troubleshooting steps are not exclusive to the Wyze v3 Pro, and can be followed on any Wyze Cam with the live streaming bug.
Update Firmware to the Latest Available Version
Wyze releases its bug fixes and patches via an over-the-air (OTA) firmware update.
So staying on the latest firmware patch is always imperative when it comes to any smart device, let alone the Wyze lineup of devices.
Since this is a known issue and the v3 Pro is their flagship product, Wyze is bound to push an update patching things up as soon as possible.
Firmware updates are usually pushed via the Wyze app, so it is imperative to sync your Wyze cameras with the Wyze app frequently.
Although the firmware patches are automatic, you can still manually invoke the updation process in case it is available and the automatic updater failed to work for some reason.
To update the firmware on your Wyze camera manually, follow these steps:
- Ensure that the Wyze app installed on your compatible device is on the latest available version.
- Open the Wyze app and tap on your Wyze cam.
- Tap on the Settings gear icon situated on the top right.
- Tap on Device Info.
- Tap on Firmware Version.
The Wyze app should initiate checks for any new firmware patch. Make sure that your Wyze app is connected to the internet.
If it detects an update, it will show an update icon, which you can tap on to manually initiate the updation process.
If you don't notice any update icon on the screen, then your Wyze camera is most probably on its latest available version already.
Wyze usually updates its firmware blog simultaneously when pushing out its firmware patches. You can check the same to verify whether your Wyze cam is on the latest available version.
Power Cycle the Wyze Cam
A power cycle is a popular troubleshooting step that is usually performed to fix any temporary hardware-related bugs that might have cropped up due to power relaying issues.
This is most commonly seen on devices that are always powered on, such as Wyze cameras.
Sometimes due to constant power supply or any related factors, there is a chance of electrical imbalance within the internal components of the Wyze Cam.
There can be misbehaving charges that are bound to trigger unwarranted bugs.
In such cases, some internal components might not get sufficient charges to power themselves up, leading to minor hardware malfunctions.
Fortunately, these are temporary and can be fixed with a quick power cycle.
A power cycle is essentially a hardware-level reboot, that attempts to completely discharge and charge up the Wyze cam from scratch.
This ensures that the charges are evenly distributed and the system works as intended.
To perform a power cycle on your Wyze cam, follow these steps:
- Unplug your Wyze cam from power. If your Wyze cam uses batteries like the Outdoor model, remove the batteries.
- Let the Wyze Cam sit idle for about a minute in its powered-off state.
- Plug the Wyze cam back into its power. If your Wyze Cam uses aged batteries, swap them out for a fresh pair.
- Let the Wyze Cam sit idle for about a minute in its power-on state.
It is best to perform multiple power cycles in order to extract the best seamless experience from your Wyze Cam.
Livestream Issues With the Wyze App on iOS
Wyze App for iOS is notorious for having several issues with its connected Wyze cameras.
This is quite contrary to how iOS apps are for smart home devices, as Android versions usually get the short end of the stick for plenty of other devices.
Unfortunately, there are no workarounds for this if you are stuck in the Apple ecosystem.
But there are alternate methods and troubleshooting steps that I would recommend to get over this annoying issue:
Use the Wyze App on Other Platforms
This is a cop-out step in a very no-brainer fashion, but it is a workaround nonetheless.
If you are lucky enough to have access to an Android device, it is best to use the Wyze app on Android to get around the bugs usually associated with the iOS counterpart.
Alternatively, you can also try out the Wyze WebView app, which is a web version of the Wyze app.
This might be the most sensible step to take, as a PC is more accessible than a device with an alternate operating system, and the Wyze WebView app also works on almost all browsers.
Wyze WebView is currently not available on Firefox browsers.
A fly in the ointment to using Wyze WebView is that it is locked behind a paywall. You will be required to have subscribed to the Cam Plus or Cam Protect plan to use the service.
Check the Internet Connection
Your internet connection is key in syncing and streaming your live stream content on the Wyze app.
So making sure that your internet is solid and stable is imperative.
Make sure that your internet is up and running properly.
Wyze cameras can only operate using that 2.4GHz WiFi band.
If you are having trouble with your connection, it is best to first power cycle your internet router and then contact your internet service provider.
Reset Wyze Cam to Factory Defaults
Resetting your Wyze Cam to its factory defaults will delete all the files and settings on the camera, ensuring a fresh start with your Wyze Cam.
Alternatively, you can first try unpairing the Wyze cam and then pairing it again to see if your live-streaming bug has been fixed.
But resetting the camera does the same but with the added benefit of removing any software bugs that might have triggered this issue on your Wyze Cam.
Do note that a factory reset will wipe out all files from your Wyze camera. It is best to take out your microSD card before moving on with the procedure.
To factory reset your Wyze cam to factory defaults, follow the steps below:
- Make sure your Wyze Cam is plugged into power.
- Locate the setup button on your camera body. It should be situated on the bottom of the camera.
- Press and hold the setup button for about 10 seconds. For Wyze Cam v1, press and hold the button for 20 seconds.
- Wait for about a minute and let the system initiate the reset process.
- After the reset is complete, the status indicators on the Wyze Cam will start blinking yellow, coming from a steady and solid yellow light. The Wyze Cam v3 should change to red instead of yellow.
The reset can take up to 5 minutes at times.
After completing the reset process, you will be required to pair the camera to your Wyze app, which you can do by following the steps below:
- Ensure you have the Wyze app installed on your compatible smartphone and is connected to the internet.
- Power on the Wyze camera.
- In the Wyze app, tap on Home.
- Tap on the plus (+) sign on the top left to add a new device.
- Tap on Add device.
- Tap on Cameras.
- Tap on Wyze Cam.
- Tap on Next. The Wyze Cam might move on its own while initiation.
- On the Wyze camera, press the setup button once. This will initiate an audio command stating: "Ready to connect".
- Once you hear the command, tap on I heard "Ready to connect" option on the Wyze app.
- Tap on Next.
- Select your WiFi from the resulting screen. Make sure that you select the 2.4GHz WiFi.
- You will be prompted to scan the QR code on the screen, which you can do by pointing to your Wyze camera, after which you can hear the camera say the following: "QR code scanned. Setup completed".
- Tap on I heard, "QR code scanned" option on the Wyze app.
- Tap Next.
- Name your camera and tap on Finish.
If you have further queries regarding your Wyze cam, feel free to contact Wyze support.
I hope my troubleshooting article to fix live streaming for Wyze Cam has been a helpful read and has aided you with the same.
Have a good day!
Frequently Asked Questions (FAQ)
Can you view Wyze cam live streams on a computer?
Wyze Cam live streams can be viewed on a PC by using the Wyze WebView service. You will need to have an active Cam Plus or Cam Protect subscription to utilize this feature.
Can Wyze WebView be used on a Mac computer?
Wyze WebView is a browser application and therefore can be accessed on any browser installed on any operating system, including Macs.
WyzeWebView is not supported on Firefox browsers.