I have a few Wyze Cams set up around the house to monitor activities. The ability to designate rules for Wyze Cams through Wyze app is an awesome feature.
However, I experienced sound issues in the feed produced by some of the Wyze Cams, especially the v3 and v4 versions.
To fix this, I read through several user forums and support pages and wrote this comprehensive article on how to fix Wyze Cam sound issues.
To fix Wyze Cam sound issues, power cycle the Wyze Cam, and enable Record Sound and Sound on Live View. Additionally, check the network status, update the Wyze Cam and app, and check for any interference with the Wyze Cam. If these don't work, factory reset your Wyze camera.
In this article, I will explain in detail every troubleshooting method described above. Keep reading for instructions on how to execute each of them.
Power Cycle Wyze Cam
Power cycling is the process of doing a soft reset of your device. Most issues with a device are solved through a soft reset as it will reset the device and its connections.
Nine times out of ten, power cycling your Wyze Cam will fix sound issues.
To power cycle your Wyze Cam, do the following:
- Unplug the camera from the power source either by disconnecting the cable at the power source or at the Wyze Cam Pan end.
- Once disconnected, wait for 5 to 10 seconds to give the device time to completely discharge all remaining charges.
- Then plug your Wyze Cam back into the power source and allow the device to reinitialize.
You have successfully power cycled your Wyze Cam. Try reconnecting with your network and check if the sound has been restored in both live view and recordings.
Check and Enable Sound on Live View
If you are facing sound issues on viewing the live feed, make sure you have enabled Sound on Live View on the Wyze app. To do this, follow these steps:
- Open the Wyze app.
- On the bottom panel of the home screen, you can see a sound icon indicated by the symbol of a speaker.
- Enable the icon to hear the audio from live view. Turn up the volume of your mobile device.
Keep in mind that the microphone on Wyze Cams is extremely small and might not detect much sound.
Even when these devices detect sound, it might appear static or scrambled due to multiple sources of noise.
So make sure you test the Wyze Cam audio in a silent surrounding to make sure that the microphone is in fact working or not.
Check and Enable Record Sound on Wyze Cam
If you are experiencing sound issues while viewing recordings, here is something you need to check.
- Open your Wyze app and log in to your Wyze Cam.
- Go to Settings by tapping on the gear icon located at the top right corner of the home screen.
- In the list of settings, find 'Advanced Settings'.
- Turn ON 'Record Sound'. Even if the option was set to ON, turn it OFF and then set it back to ON.
Once you have confirmed this setting, record something on your Wyze Cam and check if the sound is being recorded.
Again, remember that Wyze has not given priority to the audio quality for these Cams. So make sure you test in a silent setting to ensure microphone functionality.
Check the Status of the Network
To check the status of your network, connect another device to your network. If it is a mobile device, you can simply check if the device has made a connection to your network.
Additionally, you can check if access to the internet is available upon connecting the device.
Once connecting to the network, go to the spot where you intend to keep the Wyze Cam. Make sure the signal strength for the Wi-Fi network is sufficient.
If you find that the signal strength is low at the position where you intend to keep the Wyze Cam, consider moving the router closer to this spot for better signal strength.
You can also search on google for 'speed test' to check the speed of your network. Most speed tests give both download speed and upload speed.
For your Wyze Cam functionality, both upload and download speed is important for the feed to be viewed in real-time with no latency and other issues on the Wyze App.
Update Wyze Cam and App
It is advisable to use your Wyze products with the latest firmware available. All programmed devices require constant upkeep for smooth usage and functionality.
You can update your Wyze Cam with and without using the Wyze app.
To update using the Wyze app, follow these steps:
- First, Make sure you have already connected or added your Wyze Cam to the Wyze app.
- Then go to 'Account', scroll the device list and find the Wyze device you wish to update.
- Next to it, there will be a clickable option labeled 'Update'. Tap on it.
If you cannot find this 'Update' button, it indicates that your Wyze device is running the latest available firmware. Once the update is complete, exit the app and check if your issue persists.
To update your Wyze Cam manually without using the Wyze app, follow these steps:
Download the software for your Wyze device. Download the specific version of firmware that is made for your device.
If you are using Windows 10, right-click on the downloaded file and select Extract all. If you are a Mac user, drag and drop the file, and put it on the root directory of your microSD card.
The file name should be renamed specifically for each device.
- Turn your Wyze Cam OFF and insert the SD card into the slot.
- Plug in the USB cable to your Cam.
- Press and hold the setup button for 3-6 seconds till the LED indicator is solid blue. Once this color is shown, let go of the setup button.
- Wait for 4-5 minutes for your Wyze Cam to finish the update process. Once the process is complete, the Cam will reboot and the light status will change during this time.
Using a MicroSD card with 32GB capacity in the FAT32 format is recommended to perform the manual update.
Make sure you constantly check for newer firmware releases to stay on top of security features by Wyze.
Check for Interference Issues on Wyze Cam
If you are getting audio from your feed but it is scrambled or sounds like static, then here are a couple of tips for you to try.
Make sure that the device that you are using to communicate with the Wyze Cam is not near to the Cam itself.
If they are sufficiently near, it creates a feedback loop that will continue till the audio is disrupted. Try moving further away and check if the audio quality is poor.
You can also temporarily move the Wyze Cam closer to your Wi-Fi router. If your audio is improving, it could be indicative of a connectivity issue.
If none of these solutions work, reach out to the Wyze team for support.
From the Wyze app, go to 'My Account → 'Help & Feedback'. From here, you can raise a support ticket by tapping on 'Report an Issue'. This will submit an app log along with a description of your issue to the support team at Wyze.
Factory Reset Wyze Cam
If none of the solutions offered in this article has solved your issue, try factory resetting your Wyze Cam.
Note that a factory reset will delete the settings file in the device, thereby restoring everything initially set by the manufacturer.
To run a factory reset on your Wyze Cam, follow these steps:
- Plug the Cam into a power supply. If you have a microSD card inserted in your Cam, remove it.
- Press and hold the setup button located on the bottom of the device for at least 10 seconds.
- Wait at least 30 seconds for the factory reset process to begin. The factory reset process is indicated by the LED indicator turning from solid yellow to a blinking yellow.
This process can take up to 5 minutes. Once the factory reset is complete, your device is ready to be set up again.
Frequently Asked Questions (FAQs)
Where is the microphone on the Wyze camera?
The microphones on Wyze Cams are not physically attached to the mic hole in the front of the camera. It is instead attached to the printed circuit board located within the camera housing allowing it to pick up audio from virtually all directions.
How does Wyze two-way audio work?
Wyze Cam v2 has 2-way audio which works similar to a walkie-talkie. While you press and hold the speak icon on the Wyze app, audio through the app will be disabled. Once released, audio will be re-enabled.
What is the siren feature on Wyze Cams?
The siren feature is designed to be a loud alarm in your Camera itself to wade off intruders. You can control this feature through the Wyze app and also set specific actions through rules.