As someone who loves reading books, Kindle has been my go-to source. I enjoy their sleek design and the immense collection of books they provide.
That’s why when my Kindle Paperwhite started rebooting randomly out of the blue, I had to find a solution to solve it.
I went through several forums and user guides and found a handful of solutions. I made this troubleshooting guide so that you can fix your Kindle if it restarts randomly.
If your Kindle Paperwhite keeps restarting, first, thoroughly check your Kindle for any hardware damage. Make sure that there are no accidental key presses. Next, try deregistering and re-registering your Kindle on amazon. If these don't work, try resetting your kindle.
Check for Hardware Damage on Kindle
We have all been there when you are scrolling through your device and it slips right off your hand.
If your Kindle met with a nasty fall or drowned recently, that might be the reason causing it to restart. It is possible that the internals got damaged in the fall causing the device to malfunction.
If you are someone who doesn’t use a case on your Kindle then it is all the more reason to check. Check your Kindle thoroughly for any hardware damage.
Check your Kindle for any visible scratches or dents on the screen or on the back of the device. Check the ports for any water damage.
If there are no visible damages, there is still a chance of an internal part getting damaged after a fall.
There is a chance of a motherboard component being broken or a loose battery.
To check for any internal damage, check the device for any data loss, or run a system diagnostic test to ensure all the sensors are working.
Internal damage may also result in various aspects of the kindle going bonkers, like the network. And network issues will lead to problems like Kindle Books being stuck on opening.
Also, make sure that your Kindle is getting charged properly. Check for any broken leads in the device charging port.
Use genuine chargers to charge your Kindle and make sure that the one you are using currently is not faulty. Check for any wear and tear in your charger and charging cable.
If your charger or cable is bent or broken in any manner, we suggest you try charging using a new charger and see if the issue still persists.
Suppose your Kindle still keeps restarting after a recent fall even after running a diagnostic test.
In that case, you should consult a technician for any internal damage or try the remaining steps in the article.
Check for Accidental Button Presses
After going through a recent fall, there is a chance that the buttons got pushed in.
If you use a case, check whether the case causes the power button to get indented. This might cause the device to go on a reboot loop.
If your case supports the auto wake or sleep function then try taking it out of the case and see if the issue still persists. Sometimes loose magnets in the case will cause the Kindle to malfunction.
Pay attention and make a mental note of the way you hold the Kindle when the restart/sleep happens.
It is possible that your thumb or hand accidentally presses the power button.
Even a slight brush of your hand on the power button can cause it to go to sleep. To avoid this, adjust the way you hold the Kindle.
Deregister and Re-Register Kindle on Amazon
Deregistering and re-registering your Kindle on your amazon account might as well be the simplest and most reliable way to solve the reboot issue.
Refreshing the Account settings may be the answer for the reboot loop issues since this issue is known to take root from a bug pertaining to the same aspect.
This step does not require you to use your Kindle meaning the restarts can’t stop the process.
Note: You will have to connect your Kindle to wifi for this step to take effect. An active wifi connection is required to communicate the changes made in your amazon account to your Kindle.
To Deregister and Re-register your kindle:
- Log in to your Amazon account on a PC
- Go to Amazon’s Manage Your Content and Devices page
- Click on the Devices option
- Click on the Deregister button corresponding to your Kindle
- Restart your Kindle
- Click on the Register button and follow the on-screen instructions to re-register your Kindle
Once you re-register, use the device as usual and see if the reboot issue persists.
Checking and reconfiguring the membership status and/or the account settings may also come in handy for issues like Kindle Unlimited not working.
Hard Reset Kindle
If none of the above steps work, try hard resetting your kindle. That is if you are able to reach the reset option before the device restarts.
Factory resetting your Kindle will clear all its onboard data (personal data, books you have downloaded on the device), and will restore the device to factory default settings.
Make sure you have your books synced to the cloud to prevent data loss. The books you have purchased with your amazon account will still be present, you will have to download them again.
Resetting your Kindle could also help tackle problems like when Kindle Paperwhite becomes slow.
Note: Resetting your Kindle will deregister it from your amazon account and you will have to register it again to use it.
To hard reset your kindle:
- Click on the Menu button on your Kindle or swipe down to access the Quick Actions
- Go to Settings or All Settings
- Click on Device options or Menu
- Click on the Reset, and then press yes to confirm the factory reset
See if this resolves the issue.
Contact Amazon Customer Services
If the issue still persists, try contacting amazon customer services. They will be able to provide technical solutions to help solve your problem.
You can also search and post your queries on the amazon support forum.
You will be able to find solutions to your problems and also provide insight into solving others’ needs.
Amazon support is very active and gets updated by users worldwide. We are sure you will be able to find a solution there.
Ensure that your kindle’s software is up-to-date.
You can also try manually updating the software by downloading the latest firmware for your device from the official Amazon Kindle software update page.
Downgrading the software happens to also be a potent fix for resolving issues such as Send to Kindle not working.
It is highly probable that the restarts are caused due to a software glitch that you will be able to solve through an update.
Users have also reported having a large amount of downloaded content on devices as the reason for the restarts.
If that's the case, minimize the amount of downloaded content at a time and see whether it resolves the restart issue.
Frequently Asked Questions (FAQ)
How to soft reset your kindle?
To soft restart your kindle:
- Press and hold the power button
- Keep holding the power button even after the power dialogue box appears or the screen goes blank for 40 seconds and then release it
Now the charge indicator light turns back on and the device reboots.
Does performing a soft reset erase device data?
No, performing a soft reset won’t erase the device data while a hard reset will.
What is the storage capacity of a Kindle paperwhite?
The Kindle paperwhite is available in 8GB or 32GB storage variants.
Does Kindle support PDF files?
Yes, Kindle does support PDF files along with most other document formats.
Does the Kindle have a built-in light?
Yes, models such as the Kindle paperwhite and Kindle oasis have built-in light for reading in low-light conditions.
The comments are closed.