Toshiba Fire TV Issues and Solutions [2023] - All Issues

Paired with one of the best streaming platforms on the planet, the Fire TV, Toshiba and Amazon have struck a chord with me as with most others who opt for a Toshiba Fire TV.

Now, you can enjoy crisp picture quality along with a plethora of drool-worthy content all baked into a single device.

But that doesn't mean they are the perfect, end-game TV of choice. I have had my run-ins with issues on more than a few occasions, and I can assure you that these issues are not as much of a menace as they seem to be.

Most Toshiba Fire TV issues can be solved with a quick refresh or reset. Keeping the device up to date can help ward off most bug-related issues on the Toshiba Fire TV. A quick look at the settings can also yield results for those stubborn problems that yearn for your attention so desperately.

In extreme situations, you may want your TV to undergo an inspection by an authorized technician. Sometimes, god forbid, the issue may be with the hardware. In such cases, best if you consult a professional technician for further assistance.

With that said, let's take a deeper look at the various issues and how to fix them on your Toshiba Fire TV.

Quick Fixes to Try For Your Toshiba Fire TV Issues

Toshiba Fire TV
Toshiba Fire TV

Irrespective of the issue at hand, some fixes can be applied at any time. Doing so can even result in better performance than before.

With these fixes, there is no right or wrong answer; all of them are necessary and may even be crucial for the well-being of the device.

Whether the issue is with the display or concerning the power, these fixes will yield results nonetheless.

Fixes like refreshing, resetting, and updating are all easy-to-do tasks that also double as excellent preliminary fixes for most issues on your Toshiba Fire TV.

So, without further ado, let's get on with these fixes.

Refresh Your Toshiba Fire TV

One quite familiar fix for most issues on an electronic gadget is to restart the system.

This age-old fix has proven its efficacy ever since it was put into use much before our time of excellence.

But, there are quite a few ways to refresh your Toshiba Fire TV, and which one to choose? Irrespective of the method, all of them can yield results if executed properly.

But one might have a slight inclination towards the power cycle method of refreshing the system.

And this is because, with a power cycle test, you will get your device devoid of all residual charges, capable of hindering the performance of the system.

This method comes in handy, especially with green screen issues on Toshiba Fire TV.

But, unlike its name, a power cycle test is a meek process. To begin with, unplug the Toshiba Fire TV from the power supply and set it idle for a couple of minutes.

Next, press and hold the power button(or any other button), presumably for a few seconds. Repeat this step a couple of times. This step will deplete the system of any piled-up charges.

Plug back the power and turn ON your Toshiba Fire TV.

Another hassle-free method to restart your Toshiba Fire TV is through the interface commands.

Follow these instructions to restart the Toshiba Fire TV through the interface commands.

1. Open the Settings menu, then select the System/Device & Software.

2. Select Restart and confirm the selection.

If you cannot access the interface commands or have issues with the display, you could also restart the Toshiba Fire TV through your remote.

Press and hold the Play button and the Select button together for a few seconds until the TV turns OFF and back ON again.

Update the Firmware

One of the most widely accepted reasons for issues on the Toshiba Foire TV is bugs and error infestation on the system.

Whether from long hours of continuous running or due to lack of care, bugs and errors can take root in your device and become the cause of all the unfortunate issues on your TV.

But fret not, for there are always fixes available for such inconsistencies. And what better way to fix your device than updating your TV's firmware to the most recent version?

Outdated firmware can also facilitate a bug infestation on your system.

Always run your device on the most current firmware version. Also, frequently check for updates to avoid any inconsistencies.

Toshiba and Amazon developers are always on the lookout for such bugs and errors, harmful to your system.

And they do routinely come out with fixes in the form of updates and patches to protect your device from such miscreants.

Keeping your device up to date can also obviate issues with apps on Toshiba Fire TV.

To update the firmware on your Toshiba Fire TV, follow these steps.

1. Open the Settings tab.

2. Select the System/Device & Software option.

3. Click on About, then click on the Software version option.

4. Select the 'Check for System Update' option to scan for updates.

5. Install the updates, if any.

Restart the system after installing the updates.

Factory Reset the Toshiba Fire TV

The ultimate fix that can help you get rid of most issues on your Toshiba Fire TV is a factory reset.

A factory reset will wipe your system clean off all bugs, errors, and stale files that may be the primary cause for most issues troubling the Toshiba Fire TV.

But do bear in mind that hard resetting your TV will remove all your personal preferences and the apps as well.

Performing a factory reset may take its sweet time so keep that in mind.

To factory reset your Toshiba Fire TV, follow these steps.

1. On the Settings tab, click and open the Device & Software option.

2. Select the Reset to factory defaults option.

3. Click on the Reset option.

4. Confirm the selection to start the process.

Upon completion of the reset, set up your TV from scratch.

Cannot Connect to WiFi on Toshiba Fire TV

Toshiba Fire TV
Toshiba Fire TV

A good internet connection may be the most necessary aspect of the Toshiba Fire TV.

And since the Toshiba Fire TV is a smart TV, most of the features will warrant an internet connection to work.

As you may already know, there are a couple of ways through which you can connect to the internet - wired or wireless - with WiFi being the preferred one.

And what will you do when the screen shows the ominous message - "No Internet Connection"?

The best way to resolve such an issue is to refresh the modem/router.

But before restarting the modem, you might as well check the speed and the latency of the network. A speed-testing application should do the job.

And if you were able to deduce that the result was not up to the mark, proceed to refresh the network.

A power cycle test of the modem/router shall suffice. Similar to the power cycle test of the TV, first, unplug the router/modem from the power source.

Then, press and hold the various buttons on the modem/router for a few seconds. Repeat this step a couple more times.

Now, plug back in the router/modem. And once again, check the speed and latency of the connection.

If the results are satisfactory, connect the Toshiba Fire TV back to the network and check for the issue now.

Still, having trouble with the WiFi connection? Check the next tip below.

Switch the Connection to a Higher Bandwidth

While a traditional 2.4 GHz WiFi band does offer a larger coverage area, it does flaunt a few flaws as well.

The most obvious issue is the deterioration of speed and latency as the number of active users increases in the network.

Once the traffic threshold of the network exceeds the limit, the users are prone to poor internet speeds and longer buffering time.

To overcome such flaws, switch your active internet connection to a superior 5GHz band. With this bandwidth, you don't have to worry about the issues that trouble a 2.4 GHz band.

The 5 GHz band can also accommodate a higher number of users without breaking the speed or latency of the network.

It does, however, have a limited serviceable area compared to a 2.4GHz band.

To switch the WiFi connection on your Toshiba Fire TV, follow these steps on your TV.

1. Open the Settings tab and look for the Network option.

2. Under the Wireless networks list, click on the 5GHz band network.

3. Enter the password and ensure the connection.

Apart from the fixes mentioned above, here are some more tips that you can try to fix WiFi issues on your Toshiba Fire TV.

  1. Limit the password to a few characters.
  2. Check the DNS settings.
  3. Use ISP-recommended IP addresses.
  4. Connect via a wired connection.

Trouble Streaming Media on Toshiba Fire TV

Trouble Streaming Media on Toshiba Fire TV

Streaming forms the basis of all smart TVs and streaming devices. If you have trouble streaming your favorite shows and content on the Toshiba Fire TV, better check the network connection first.

And if the network is fine and running, next, check for issues with the app in question.

Most issues with streaming apps can be fixed by either logging out and re-logging into the app or clearing its cache memory.

When logging out of the app, make sure to restart the TV before logging back in.

To clear the cache of the app, refer below.

Clear the App Cache

As mentioned earlier, bugs and errors that infest your device cause most of the issues on your TV. And where better to take root than in the cache memory?

Cache memory stores the much-wanted critical information and data of apps and the system in general for easy and secure access in time.

Once the bugs and errors take over the cache memory, you will experience all sorts of issues like slowed-down streams, inability to access the app, network connectivity issues, etc.

A quick cache refresh can and will get rid of such interfering issues.

To reset the cache memory of an app on the Toshiba Fire TV, follow these instructions on the TV.

1. In the Settings tab, navigate and open the Applications menu.

2. Click on the 'Manage installed Applications' option.

3. Select and open the app in question.

4. Click on the Force Stop option.

5. Then select the Clear Cache and Clear Data options.

Restart the TV after performing the reset.

If refreshing the cache memory or logging out of the app was unhelpful, try installing and reinstalling the app.

Uninstalling will remove all stale files that may stick around even after refreshing the cache memory.

To uninstall an app in Toshiba Fire TV, go to Settings>Applications>Manage installed applications>Uninstall.

Fire TV Mobile App Cannot Pair with Toshiba Fire TV

Fire TV Mobile App Cannot Pair with Toshiba Fire TV

The Fire TV mobile app is a very versatile app with which you can control the various aspects of your Toshiba Fire TV, negating the need for remote control.

But, sometimes, the app stops responding. It stops responding and becomes the antithesis of the very fabric of its existence.

The app may become averse to pairing with the TV and hence, halting the communication between both devices.

The absolute first thing to do in times like these is to restart both the devices, i. e your phone and the Toshiba Fire TV.

If restarting the devices yields no results, try uninstalling the app and reinstalling it.

Uninstall and Reinstall the App

If you were unable to solve the issue with a restart, best if you don't waste any time tinkering with other troubleshooting steps and jump straight into uninstalling the app.

Uninstalling will clear all the files associated with the app and give a clean slate to the app once you reinstall it.

To uninstall the Fire TV app on your Android/iPhone, follow these steps on your phone.


1. Click and open the Setting tab on your phone.

2. Search and open the Applications option.

3. Then, navigate to and open the Fire TV app menu.

4. Click on Uninstall and confirm the selection.


1. Search and locate the Fire TV app on the Home screen.

2. Tap and hold the icon for a second or two.

3. Select the Remove option from the drop-down menu.

Once you have successfully removed the app from your device, you can now reinstall the app from the respective app stores.

Trouble Pairing Bluetooth Devices With Toshiba Fire TV

Pairing external devices like a wireless speaker can help augment the very reality that you expect from your Toshiba Fire TV into real life.

Devices like wireless speakers, external keyboards and peripherals, screen sharing, minuscule data transfers, etc., have all been a part of our digital welfare, which has become a part of our lives for the last few decades or so.

But what will you do when the very means through which you pair such peripherals to your Toshiba Fire TV fails to work?

Bluetooth connections are prone to interference from external factors. Some of them are object obstructions, LOS communication, the distance between the devices, etc.

First, make sure to take care of any such impedances. Then, switch OFF any wirelessly transmitting devices, like a game console or a smart refrigerator, in the vicinity.

Next, check and refresh the Bluetooth connections on the Toshiba Fire TV.

To do so, follow these steps on the Toshiba Fire TV.

1. In the Settings tab, click and open the 'Controllers and Bluetooth Devices' option.

2. Select the device in question and click on the delete/unpair/remove option.

After doing so, restart both devices. Proceed to pair the devices once more. Check for the issue now.

Issues With the Fire TV Remote

Toshiba Fire TV-Remote
Toshiba Fire TV-Remote

The Fire TV remote is just as brilliant a gadget as the Toshiba Fire TV. It's quick, responsive, efficient, and can last for a long time on a pair of batteries.

But it does have some flaws like intermittent pairing issues and abrupt shutdowns.

In dire situations when the Remote starts acting funny, start the troubleshooting process by ensuring optimal distance between the TV and remote, LOS, and get rid of any obstructions in the way.

If these prelims fail to yield results, you may want to look into some fixes that can be a bit more demanding than the ones mentioned above.

Let's start by removing multiple paired remotes.

Unpair Multiple Paired Remotes

If you have multiple Fire TV remotes paired to your Toshiba Fire TV, you may have pairing and operational issues with your preferred Fire TV remote.

To check and remove all unwanted remotes on your Toshiba Fire TV, follow these instructions on the TV using a working remote or through the Fire TV app.

1. In the Settings menu, click and open the 'Controllers & Bluetooth Devices' option.

2. Select the Amazon Fire TV remotes option.

3. Click on the Remote to unpair.

4. Click on the unpair/remove/delete option.

Restart the device. Then, press and hold the Home button on the Remote in question. Once the message pops up on the screen, follow the steps on the screen to complete the pairing process.

You could also unpair your Remote by pressing and holding the Menu, Back, and the Home button together on the remote in question for a few seconds.

Reset the Fire TV Remote

Even after making the necessary space for your Fire TV remote on the Toshiba Fire TV roster, still, if the remote shows stubbornness to comply, you may want to reset the device.

The process is quite simple. Follow these steps to reset and pair your Fire TV Remote.

1. First, turn OFF your Toshiba Fire TV.

2. Next, press and hold the Left, Menu, and the Back button together on the Remote for about 10 - 12 seconds.

3. Release the buttons and wait for another 10 seconds.

4. Remove the batteries and turn ON the TV.

5. Re-apply the batteries and press and hold the Home button until a pairing message pops up on the screen.

If the LED indicator on the Remote signals a Blue light, the pairing is successful.

Toshiba Fire TV Screen Black/Blank

toshiba fire tv black screen
toshiba fire tv black screen

One of the highlights of the Toshiba Fire TV is its vibrant display. The colors are vivid, the sharpness on point, and it also does have quite good contrast and brightness levels available inherently in it.

But if you're one among the few that had the unfortunate opportunity to experience a blank or a black screen on your Toshiba Fire TV, fret not, since there are a few measures that you should consider before calling in an expert.

Start by looking for a loose power connection on your Toshiba Fire TV. Dangling power cables and slack connections do result in abrupt issues.

Next, check the brightness of the screen. Increase the level to a considerable amount and see if this helps.

Now, even after doing all these troubleshooting steps, if you still can't see any images on the screen, you may want to cycle through the resolutions on your Toshiba Fire TV.

Change the Resolution of Your Toshiba Fire TV

Before proceeding with the fix, keep in mind that changing the resolution can only help tackle issues with an external device connected through the HDMI port.

Changing the resolution to bring back life to your native Fire TV menu may not yield results.

To change and cycle through resolutions on your Toshiba Fire TV, follow these steps on the TV.

1. Press and hold the Up and the Rewind button on your Fire TV remote together for about 5 seconds.

2. The TV will then start to cycle through the resolutions.

3. Once you find the correct resolution, click on the 'Use Current Resolution' option to confirm your selection.

Broken Backlight Panel on Fire TV

Toshiba Fire TV Backpanel
Toshiba Fire TV Backpanel

If you still can't have issues with the screen, chances are, you may have a broken backlight panel. This issue is common with LCD screens that use a backlight panel to illuminate the display.

To check and confirm this issue, light a torch or any other light source against the screen and look for small identifiable portions of imagery in the display.

If you can see the pixels beneath the panel, you have a dead backlight panel in your hand.

Sadly, the only remedy to this issue is to replace the panel, which can get a bit costly.

4K UHD Not Working on Fire TV

4K UHD Not Working on Fire TV

Almost all modern Toshiba Fire TVs do offer native 4K streaming capabilities.

The picture-perfect sharpness paired with the bold colors on 4K do stand testimony for the statement - 'once you watch in 4K, there is no going back'.

But what if you have trouble streaming and watching content in 4K? As always, there's an answer for this issue as well.

As you may know, most issues with 4K streams arise out of using an inferior HDMI cable (for local streaming purposes), and HDMI issues are commonplace on the Toshiba Fire TV.

To stream in 4K UHD resolution, you may want an HDMI cable that does support higher transfer speeds than a regular, run-of-the-mill cable that you may find at your local supermarket.

HDMI 2.0 cables will suffice your requirement.

If you plan on streaming content from an online streaming service via HDMI, you might as well ensure that your cable is an HDCP-certified one.

HDCP is a content regulation protocol developed by Intel to regulate the flow of content across various platforms.

Also, ensure a snug fit at both the ports when connecting the HDMI cable.

If you have issues with streaming 4K content via an onboard app, you better start checking your internet connectivity.

An unstable internet speed and jumping latencies will affect the data transfer speed across the devices connected to the network. Hence, resulting in lower resolutions and longer buffering times.

Display Fades to Bars When Turned ON

Display Fades to Bars When Turned ON

Once you see green bars pop up when switching ON the display or while watching content on your Toshiba Fire TV, then you have grounds to believe that the hardware of your TV has taken a hit.

Nonetheless, by some chance or sheer luck, changing the frame rate or the resolution can make a difference.

Follow these steps to change the various display characteristics on your Toshiba Fire TV.

1. In the Settings tab, click and open the Display & Sound option.

2. Click on the Display option. Here, you can find the various settings/aspects of your display.

Tinker with these settings. Then check whether you were able to bring about any change.

Make sure to restart the TV after cycling through the settings.

If the situation turns into a less fortunate one, it's better to call in an expert from Amazon or Toshiba for further assistance.

A tip for the DIY enthusiasts among you - the most probable reason for the green bars to pop up on your display is the TCON board.

As a last-ditch effort, dust off the gunk and dirt on the port and the green cables before re-installing them. Check for the issue now.

If you're unsuccessful in bringing about a change, you may need to replace the TCON board to fix the issue.

How to Fix a Toshiba Fire TV Issue Causing Tiny Icons and Zoomed Out Home Screen

In some rare instances of arbitrary outcomes, you may come across a Home screen that zoomed out of proportion with tiny icons on your Toshiba Fire TV.

Such cases take form as a direct result of incongruent resolutions. Cycle through and choose the best resolution as a fix.

Another tried and tested fix for the said issue is to perform a quick restart on your Fire TV.

Press and hold the Play and the Select button simultaneously on your Fire TV remote for about 5-15 seconds, or until the display turns OFF.

Check for the issue once the TV turns back ON again.

Audio Not Audible During Playback on Toshiba Fire TV

Audio Not Audible During Playback on Toshiba Fire TV

Audio is yet another grey area that can cause vexation in no time.

The reasons for such unpremeditated audio playback issues on Toshiba Fire TV are plenty. But most of them can be traced back to errors and bugs blooming in your TV.

Fortunately, there are a number of troubleshooting steps that you could try to fix most audio issues on your Toshiba Fire TV.

Apart from the basic fixes like restarting, updating, and testing, try checking the settings side of things for a probable winner.

Let's check them out, shall we?

Check and Reset the Audio Settings on Fire TV

If, by the hands of a curious youngling or by the sheer turn of luck, the audio settings on your Fire TV get modified, you are more than likely to experience audio issues during playback.

In such cases or as a suppository measure, check and revert these settings back to default.

The process is a breeze if you follow the following steps on your Toshiba Fire TV.

1. In the Settings menu, click and open the Display & Sound option.

2. Click on the Sound option, and then select Advanced Settings.

3. If any of these settings seems modified, revert them to default or switch them OFF.

Restart the TV and check for the issues now.

Check the Status of the TV Speakers

One place that may seem a bit counterintuitive to check is the speakers themselves.

Always make sure that the TV speakers are turned ON and functioning as they should before suspecting other plausible reasons.

To check the status of the speakers on your Fire TV, follow these steps on the TV.

1. On the Settings tab, click and open the Display & Sounds option.

2. Select Sound Settings. Then select the TV speakers option.

3. Ensure that the option is turned ON.

Restart the TV and then check for the issue now.

If you have audio sync issues with the Toshiba Fire TV, you can manually control and sync the audio with the video to fix it.

Go to Settings>Display & Sound>Audio>AV Sync Tuning, and voila, you can now re-sync the audio with the video.

Final Thoughts

And there you have it, a comprehensive guide on most issues on Toshiba Fire TV and how to fix them.

Most of these fixes are preliminary troubleshooting tips that may not guarantee a permanent fix for the issue.

If the issues seem to persist even after trying all of the fixes mentioned above, you may want to contact the customer services of Toshiba or Amazon for further assistance.

Hardware issues may require professional attention, and it's best if you don't take things into your own hands.

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Frequently Asked Questions(FAQs)

Why does my Toshiba Fire TV keep going black?

Improper cable connection, dangling power cables, unsuitable resolutions, and broken backlight panels can all be valid reasons for the screen on a Toshiba Fire TV to go black.

Why Does My Fire TV keep glitching?

In times of glitchy streams and stuttery imagery, better check your internet connection for a possible issue. Unstable internet speeds and heightened latencies can cause the streams to become glitchy. If you're watching content via an HDMI cable, check the cable connections as a troubleshooting step.

How long do Toshiba Fire TVs last?

Strictly from a numbers standpoint, a Toshiba Fire TV can last anywhere from 4 - 6 years on average. This number can shift drastically towards the higher or the lower end of the spectrum, depending on the usage and the care you give the device.

About Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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