Ever since Comcast introduced their TV and internet subsidiary Xfinity back in 2010, I have been a loyal customer.
From being able to access Gigabit internet to the availability of over 250+ TV channels without any delays and jitters was just what I was looking for.
But ever since I started using a Roku Ultra to stream Netflix and Amazon Prime on my TV, I wondered whether Roku would ever feature Xfinity support on their devices.
And then, lo and behold, Xfinity in 2017 announced its very own streaming app for various devices, Roku devices being one among them.
And after quite a bit of time with the app, I can for sure tell you this-
Roku devices do support the Xfinity streaming app, provided you meet the necessary requirements and if you are located in a serviceable location.
Here's how you too can avail the services of your Xfinity cable TV using the Xfinity app on your Roku:
Basic Requirements for Xfinity Stream App to work with Roku
Before you can install and stream your favorite shows and watch live TV on your Roku through the Xfinity Stream app, there are a few requirements you need to meet:
1. Xfinity Subscription
The first and foremost requirement is that you need to have an Xfinity internet and TV subscription for accessing the Xfinity App.
Xfinity offers a range of subscription plans for your internet and TV needs.
The TV plans range from $30 per month with support for 10 channels to $89.99 per month with support for 260+ channels.
The internet plans range from $29.99 to $299.95 with speeds from 50 Mbps to 3000 Mbps, although the pricing does not correspond to the given data speeds.
You can also get package deals that come bundled with the internet and TV subscriptions along with other services.
Note: Some of the prices mentioned above may vary in accordance with the provision for a service agreement.
Always check your plan details before purchasing. A plan with an agreement may have hidden charges for early termination.
2. Check for compatibility
Not all Roku devices may be compatible with the Xfinity app.
Older devices may have problems with the app not showing in the channel store.
This is because your device may not be updated to a compatible version.
Here is the list of Roku devices that currently support Xfinity app:
- Roku TV(A000x, C000x, 5000x, 6000x, 7000x, 8000x).
- Roku Ultra(4340, 4660).
- Roku Express(3700, 3900).
- Express+(3710, 3910).
- Roku Premiere(3920, 4620).
- Roku Premiere+(3921, 4630).
- Roku 2(4210).
- Roku 3((4200, 4210, 4230).
- Roku 4(4400).
- Roku Streaming Stick(3600, 3800).
- Roku Streaming Stick+(3810).
- Roku Sound Bar(9100).
To check your Roku’s model number, follow these steps.
- On the Home screen,navigate and click on Settings..
- Select Systems.
- Then click on About.
It is also necessary to be operating on version 8.1 b1 or above on your Roku.
To check for updates, follow these steps:
1. From the Settings tab, click on System.
2. Select System Update.
3. Click on Check Now to manually check for any updates.
4. Select Download/install to install any updates.
It is best to update your Roku to the latest version so as to reduce any bugs and for optimal performance.
You will also require a mobile device or a computer with a browser installed for setting up the channel.
These are basic requirements to get you started on using the Xfinity app.
Now let's look at how you can download and use the Xfinity app on your Roku.
How to Install Xfinity Stream on Roku
Unlike its cable TV counterpart, the Xfinity Stream app on your Roku has a lot of exclusive features only available with the app.
From being able to watch movies and shows on-demand to downloading your favorite shows through the cloud-based DVR, TV has never been more accessible.
Assuming you have followed the necessary requirements, here's how you too can enjoy these features on your Roku:
1. On the Home page, open the Streaming Channels section from the left side menu.
2. Click on Search channel on the channel store page.
3. Search for the Xfinity Stream app by entering “Xfinity” in the search tab.
4. From the list, select Xfinity Steam Beta channel.
5. Click on Add channel to download and install the channel.
Now that you have installed the channel follow these steps to sign and set up the Xfinity channel.
1. After you have opened the channel, click on the Sign-in option on the top left.
2. An Activation code will appear on the screen.
3. Open your phone or computer and open your browser.
4. Go to xfinity.com/authorize.
5. Enter the 6-digit code from your TV onto the website.
6. Now login to your account by filling in your Xfinity ID and password.
7. If you did everything right, a Success! Page appears on the browser and the Roku screen soon updates.
8. On the Terms And Conditions screen, scroll down to read and select Yes.
9. Proceed to Name your device and select confirm
Now you are all set and ready to use your Xfinity stream app to watch live TV or to stream your previously saved shows and movies on your Roku device.
Common Problems When using Roku with Xfinity
As with many internet-based applications, things are not always smooth in the case of the Xfinity stream app.
From connectivity issues to login denials, there are a few problems that can pop up.
Let's look at some of the problems that could run into and how to fix them.
1. Network Connectivity problems
This is the most common problem you may experience with Xfinity app.
The reasons for unstable connectivity can be several like high latency due to increased traffic to simple power-related issues.
Here are the most probable fixes for the most common problems.
Cannot see your WiFi network
Many users have reported this issue.
Users cannot connect to their home WiFi or hot-spots to their Roku while they are able to connect other gadgets.
This is because Comcast has shut down the 2.4 GHz band on their WiFi hot-spots and gateways and only the 5 GHz is now accessible.
A clear reason for this unannounced shutdown is still unclear.
But it could have been to reduce high latency development while multiple users connect to the same band.
Many older Roku devices only support single band networks meaning they cannot support the 5 GHz band but only the 2.4 GHz band.
Home network users can change their router settings to enable the 2.4 GHz band.
In the case of hotspot users, unfortunately, there is nothing you can do as of now other than to upgrade to a newer Roku device.
Cannot load the app
The most common troubleshooting step to ensure proper connectivity is to check whether your internet is stable.
Check the speed of your internet with a speed testing website on your phone or PC.
Proper speeds are essential for seamless streaming.
If the speeds are irregular and unstable, try refreshing your router.
Unplug the router and plug it back in after a few minutes. Try the same for your Roku by disconnecting the power and connecting back after a few minutes.
If the issue still persists try the next solution below.
2. Login issues
If you are facing issues with logging in to the Xfinity Stream app, here are some fixes to consider.
Right from when you download the app, you may not be able to open the channel. You may even see an Error code like this- Error TVAPP-00101.
If your screen is showing this error code it is because multiple devices have been linked to your Xfinity account.
You will have to select your Xfinity linked account to be the Primary account.
To do this simply follow these steps:
1. Go to customer.xfinity.com on your mobile/PC.
2. log in to your account.
3. Open settings and select Account.
4. From the Linked Devices choose the app linked account.
5. Select Make this Primary.
If you are getting the error code-Error TVAPP-00500, it's an authentication error.
A system refresh can sync back your account with the app according to Xfinity. Just forward a request to them to initiate the refresh.
Alternatively, users have pointed out that removing and reading the channel could also be a probable fix.
Here is how you can do it:
1. In the home screen, navigate to the Xfinity stream channel tile.
2. Access the channel menu by pressing the * button on your remote.
3. Select the Remove Channel.
4. Turn off and unplug your Roku and plug it back in after a few minutes.
5. Once the system starts, follow the above-mentioned steps to install the Xfinity app and login to your account.
These are the most common issues you could face while connecting Xfinity app and Roku device.
Cable TV has always been the primary mode of watching TV ever since TV became a thing.
With uninterrupted connection and acceptable cost, cable TV has always championed over its rivals like Satellite transmission.
With the Xfinity Stream app, now we can integrate traditional cable TV with modern digital streaming services all in one place, on Roku.
With cloud DVR services enabled, you can now download your favorite shows without big box recorders.
Watching TV has now become much more fun.
Frequently Asked Questions (FAQ)
Is Xfinity Stream free on Roku?
As of now, in the Beta stage, the Xfinity Stream app is free to use. Only ensure that you have an Xfinity TV subscription to use the app.
What channels are included with Xfinity Stream?
Xfinity Stream supports all the channels that come with Xfinity TV. Over 250 channels are available on Xfinity TV. ABC, NBC, HBO, ESP, MTV, Nat Geo, etc. being some of the examples.