Having been a long-time user of Web Video Caster to cast my local videos to my Roku, it was a huge disappointment when the app seemingly stopped working.
This has not been an issue all these years, so this stumped me.
It only took a bit of research for me to catch up to the main culprits of this issue, but in the process realized that there isn't a lot of info available for the non-tech-savvy.
So I figured I make this one-stop troubleshooting article on how you can fix the Web Video Caster app not working correctly.
If the Web Video Caster app is not working, check the internet connection and update the app on your phone and streaming device. Enable route through phone if there are issues with Chromecast. If these don't work, power cycle the devices and contact customer support.
Check the Internet Connection
For the Web Video Caster application to work properly, your internet connection must be stable and fast enough to handle the content to be cast.
An internet connection with at least 5 Mbps of download speeds is recommended to stream content without issues, with 4K content requiring upwards of 20 Mbps.
So make sure your internet connection is up to speed.
If you are still facing issues, reboot your internet router and check the router indications to make sure everything is working as intended.
If you notice any red flags with the indication, check your internet by connecting your smartphone or laptop to your WiFi and check if you can access the internet.
Make sure you connect to the same WiFi band which you have used to connect to your stream device.
If you can't, then contact your internet service provider and get your internet checked.
Update the Web Video Caster App
If there are any inherent issues with the Web Video Caster app regarding its functionality, the only way is to wait for the developers to push an update patching it up.
Fortunately, thanks to an active developer community, patches like this are pretty fast and all you will have to do is make sure the app stays updated.
To check and update your Web Video Caster app on your smartphone or tablet, follow the steps below:
- Open the application store on your compatible smartphone or tablet. It is either the Apple App Store or Google Play Store depending on your operating system.
- Using the search field on top, search for Web Video Caster.
- Click on the first relevant result that takes you to the official store page of the Web Video Caster application.
- If there is an option to update, tap on it to start the update process.
If no such update option is visible, then you are probably on the latest available version.
Similarly, update the Web Video Caster app on your streaming device as well, by following the steps below:
- Open the application store page(Google Play Store, Roku Channel Store, or the store where you downloaded the app) on your streaming device.
- Search for the Web Video Caster app on the store.
- Tap on the Web Video Caster app.
- If you notice any update option, click on it to start the update process.
Enable Route Video Through Phone
Some Web Video Caster app users have reported a black screen issue when casting videos after a Chromecast firmware update.
The Web Video Caster app also fails to recognize the local videos and the stop button also seemingly broke.
Fortunately, the developer has come to the rescue and has come up with a fix for those who have been facing a similar issue with their Web Video Caster app.
The Web Video Caster app has the ability to route the video through the phone in case the Chromecast routing fails.
This can be enabled by following the steps below:
- Disconnect your smartphone from the Chromecast.
- Open the Web Video Caster app and navigate to the video list.
- Select the option that says Route Video through Phone.
- Connect your smartphone to the Chromecast again.
This is a very old bug that was caused due to some firmware changes on Chromecast.
But the workaround stays true if you face issues with routing videos via Chromecast.
Also do note that routing the video through the phone will result in higher battery drain on your smartphone.
But that is a small price for a working Web Video Caster setup.
Power Cycle the Devices
Power cycling both your smartphone and stream device can help in mitigating a lot of hardware bugs that can cause the Web Video Caster app to malfunction.
Power cycling essentially relates to performing a hardware reboot for your devices so that their internal charges are reset.
This allows it to eliminate any misbehaving charges from within the system and refresh the whole charging situation, ensuring the charges are evenly distributed.
In fact, this is one of the core fixes when it came to fixing the infamous audio desync issue with Roku.
To properly power cycle your smartphone or tablet, follow the steps below:
- Drain your smartphone or tablet to 0%. Keep rebooting the phone after it automatically switches off till the phone stops booting when pressing the power button.
- Plug in the phone to its charger and let it charge to 100% without booting the phone. If it boots automatically to the home screen, then keep it so.
- Let the smartphone sit idle at 100% for about 30 minutes, This builds the app cache and helps reset any issues with the Web Video Caster app.
To properly power cycle your streaming device, which can be Roku, Fire TV, or any smart TV, follow the steps below:
- Unplug the streaming device from its power source.
- Let the streaming device sit idle for about a minute in its powered-off state.
- Plug the streaming device into its power source.
- Let the streaming device sit idle for about a minute in its powered-on state.
Contact Web Video Caster Support
If the above steps don't do much for you, then it is best to contact Web Video Caster support and seek help there.
The developers are very active and will probably ask you to send them some crash logs so that they can look into the core issue and release patches.
I hope my article on how you can fix your Web Video Caster that is not working correctly has been a worthwhile read and has aided you with the same.
Have a good day!
Frequently Asked Questions (FAQ)
What are the benefits of purchasing the premium version of Web Video Caster?
The premium version of Web Video Caster includes features such as bookmark support, recent video history, a custom homepage, and zero ads.
Is Web Video Caster available on Samsung TVs?
Web Video Caster is available on Samsung TVs running Tizen OS using the Web Video Caster receiver app available on the TV store.