Over the years, the Shield TV has undergone several updates, and so did the hardware capabilities with each successive generation.
The Shield TV now comes with Chromecast capabilities built into the hardware for easy casting and mirroring of applications and content.
It has been a part of my couch potato days and still is a huge contributor to my streaming and gaming rendezvous.
During this period I have had occasional trouble with casting on my Shield TV.
If casting is not working on your Shield TV, check for network issues and reboot the Shield TV and the Router/Modem. Make sure to disable any and all network firewalls, masks, and VPNs. Checking and updating your Shield TV can also be an advisable solution. Factory Resetting the Shield TV could also help.
Let's take a look at some of the troubleshooting steps that I have come up with to help you find a solution.
Check your Internet Connectivity
One of the most crucial requirements to cast your device with the Shield TV is to have both devices connected to the same network.
If you don't have the devices connected to the same network, you will not be able to see the Shield TV while searching for compatible devices.
The type of band (2.4GHz or 5GHz) you choose is irrelevant as long as both devices are connected to the same Router/Modem/Gateway.
Also, make sure you have stable speeds and lower latency on the network.
If you have attenuating speeds or high latency, try refreshing the network by unplugging the router/modem and plugging it back in after a few seconds.
High latency can be reduced by lowering the traffic on the network or switching your connection to a higher bandwidth band - 5GHz.
Problems with Ethernet Connection
If you have connected your Shield TV via an Ethernet cable, well, you have a killer of a reason for your casting issues.
Devices connected via Ethernet cable tend to behave waywardly and cause connectivity problems. The reasons for such errant circumstances are many.
Try refreshing the connection on your Shield TV as a possible solution. Follow these steps to refresh the connection.
1. On the Home screen, click and open the Settings tab.
2. Click and open Network & Internet.
3. On the Ethernet option, toggle OFF the option and then enable it again.
Restart the device and check for the issue.
You can also try switching OFF the IPv6 protocol since it has proven to be helpful.
1. On the Settings tab, click and open Network Settings.
2. Under the network tab, toggle OFF IPv6.
3. Turn it ON again and check for compatibility.
4. If you still have the problem, try disabling the IPv6 connection once and for all.
You might want to switch to a wireless connection if you still have problems with the wired connection.
Check the Router/Modem Settings
If you have changed or modified your router/modem setting recently, you may want to revert them back to their default settings.
Filters and Ad blockers can also cause issues. DNS masking/hiding, Access point isolation, Firewalls, and similar contraptions can cause hindrances.
Most of these filters and firewalls can be disabled through the appropriate software installed on your PC.
If you have multiple Access points enabled in your router, also known as Access Point isolation, you will have to switch the feature OFF and turn OFF each Access Point, one by one.
You can also change the settings back to default by reconfiguring the router/modem manually. Here's how to do so:
- Connect your router to the PC and log in to your account by entering the IP address of your router/modem on the browser.
- If you have changed the IP settings, change them back to the ISP-recommended settings(ISP DNS).
- You can also reset the router by looking for RESET within the router options on the website.
If you still have problems with the network, try contacting your Internet Service Provider for further assistance. You can find more about internet issues on Internet not working on Shield TV
Check for Updates
I cannot emphasize how important it is to keep your devices up to date because an outdated device is highly vulnerable to the bugs and errors introduced by a relatively newer app or software you install on that device.
Your Shield TV can benefit from a routine and timely check for updates and installing them to safeguard the device from issues like the one at hand.
To check for updates, follow these steps.
1. On the Home screen, click and open the Settings icon.
2. Navigate and open Devices Preferences and click on About.
3. Select System Upgrade to manually check for updates and install them.
You may also want to update your Chromecast built-in app.
1. On the Home screen, click and open the Play store app.
2. Search and open the Chromecast app.
3. Click on update if the option is available.
You may also want to check for updates on the casting device of choice.
If you find your remote to perform poorly recently, check this article on Remote issues on the Shield TV.
Try Removing the Updates on the Chromecast App
A plausible solution for your casting problem is to remove the updates you have applied to the Chromecast built-in app and reinstall the updates after doing so.
To remove the updates on the app, follow these steps on the Shield TV.
1. On the Settings tab, click and open Apps.
2. Under System Apps, navigate and open the Chromecast built-in app.
3. In the next window, click on uninstall updates to remove the updates.
4. Then, head back to the Home screen and open the Play store.
5. Search and find the Chromecast app and update the app to the latest version.
Restart the device and then try casting.
Check the Date and Time settings
Sometimes, an issue can stem from the most unassuming of places. One such place is the Date and time settings on the Shield TV.
If you haven't configured the settings correctly, it can lead to all sorts of problems. Internet issues are a prime example. This invariably leads to casting problems.
Follow these steps to set up the Date and time setting on your Shield TV.
1. On the Settings tab, click and open Device Preferences.
2. Click on Date and Time.
3. Make sure you have turned ON the Automatic Date and time option.
4. If it's already turned ON, try turning it OFF and then ON again.
Restart the device and check for the problem.
Try Clearing the App's Cache Memory
A filled-up memory can cause the app to become slow and in some cases, stock-still. It can also affect the app's functioning.
This may be the reason for the trouble with the Chromecast app.
Try clearing the cache memory of the Chromecast built-in app to make all the incongruencies disappear.
1. On the settings tab, click and open Apps.
2. Under the system apps, click and open the Chromecast built-in app.
3. Upon opening the app, select Clear cache to free the cache memory.
Restart the device after clearing the cache and then, try casting.
Check the App Permissions on your Phone/PC
There are some amazing apps for Shield TV that are worth installing. If you are using a smartphone or Chromebook, unfulfilled permissions can foil the casting process.
Make sure you have agreed to all the permissions of the app you choose to cast.
If you are using the Google Home app to cast to the Shield TV, make sure you have accepted all the permissions including the voice and microphone permissions.
Head on to Settings and select the Apps option, followed by selecting the app. Then, click on the Permissions tile.
Toggle all permissions ON and see if this helped you resolve the issue.
One fine feature that you should check out on the Shield TV is the GameStream feature.
With this feature, you will be able to stream and play all your favorite games, including AAA titles, on the Shield TV, without any fuss. If you have issues with GameStream, check out this article on GameStream issues on Shield TV.
Power Cycle Test and Hard Resetting Shield TV
You may try and conduct a power cycle test on your Shield TV for clearing all the temporal discontinuities and bugs within the system.
Simply unplug the device and plug it back in after a few seconds(15-20). Check if you were able to solve the issue. If not, try checking out the next procedure, done below.
Lastly, you can hard reset your Shield TV to revert the system to its initial condition, back to the factory settings.
In doing so, your system will be wiped clean of all your personal preferences, and the apps you have installed.
To reset your Shield TV, follow these steps.
1. On the Settings tab, click and open Device Preferences.
2. Then scroll down and select Reset.
3. Click on Factory Data Reset.
4. Click on Erase everything to start the process.
After the process is completed, you will have to set up the Shield TV again. Follow the on-screen prompts to successfully configure your Shield TV. Try casting to the Shield TV now.
Casting allows you to save time on installing the same app you have on your phone, on the Shield TV.
Moreover, watching movies and shows on the big screen is always much better than doing so on a puny little screen.
Before completely abandoning the Shield TV as a lost cause, try casting content from another device.
If you can do so, the problem is with your previous device. If not, try contacting Nvidia Customer Services for a possible remedy.
Sometimes, the issue may be with the HDMI connection. To know more about this issue, check this article on HDMI issues on the Shield TV.
Frequently Asked Questions (FAQ)
Is casting and mirroring the same thing?
Screen mirroring refers to sharing your entire screen from your device to a bigger screen, like a TV or a monitor, through a wired connection or wireless connection. Casting is the process of sharing the content from a video player/app that supports casting, to a bigger screen via a wireless connection. Miracast, Chromecast, Airplay, etc. are common examples. The former may not require an internet connection, while the latter may require one.
How do I use SHIELD TV with Chromecast?
The Shield TV has Chromecast capabilities built into the device. All you have to do is launch a Chromecast-supported app like youtube or Netflix and click on the cast button while playing your favorite video. While searching for available devices, select the Shield Tv and then click on the play button to watch the content on the Shield TV.