Nvidia Shield, a streaming platform that operates on Android, has come to be known as one of the most reliable streaming platforms. But what will you do when it gets stuck on the Android logo?
I for one have been a Shield TV user for quite some time now, and I do believe it has exceeded my expectations as a streaming device and a gaming platform.
But getting stuck on the Android logo while booting up is an exasperating affair, to say the least. I did eventually get over this issue. Here is how I did it:
If Nvidia Shield gets stuck on Android Logo, first, power cycle the Shield and then check for the issue. Removing the SD card from the Shield TV, if any, and factory resetting the device would also help resolve this issue. If none of these work, contact Nvidia support for further assistance.
Keep reading for detailed instructions on how to execute these troubleshooting methods.
Power Cycle the Nvidia Shield
Most issues on the Shield TV can be resolved with a simple system refresh. The same applies it the issue at hand.
But what will you do if you can't access the user interface of the Shield TV? Power Cycling the Shield TV is the way to go under such circumstances.
Power Cycling the Shield TV happens to also be one of the recommended fixes for resolving issues with apps/channels, like Youtube TV not working on Nvidia Shield.
Here's how to do so:
Since the device is stuck on boot up, unplug your Nvidia Shield from the power source.
Wait for at least 10-15 seconds, and then plug the power cable back into the power source.
Up on boot up, check if your issue persists. If you are still getting stuck on the android logo, proceed to the next troubleshooting method.
Try this fix if you happen to experience power-related issues like, Nvidia Shield not turning ON.
Remove SD card
If your Nvidia Shield is still stuck even after doing a soft reset, it is better to remove and re-install the SD card on your Shield TV
You can verify issues with the SD if the device boots up as usual, without getting stuck at the Android logo screen.
To rectify issues resulting from a corrupted SD card, plug the card into your PC and format it.
You can then re-install the card onto the Shield TV.
Do note that, the current-gen Shield TV Pro does not come with an SD card slot. Although, it features a USB port through which you can expand the storage. This happens to be one of the key differences between a base model Shield TV and the Pro model.
Factory reset the Nvidia Shield
If you have tried all solutions till this point, it might be time to Factory Reset your device.
Remember that resetting your device to factory default will erase all data from your Nvidia Shield.
And in due process, you get to remove any unwanted and harmful data as well from your system.
You will also have to set up your device as you did the first time you got it.
If you have issues with the network on your Shield TV, factory resetting the device might be your way out.
All data backed up onto your google account will be available for restoration once you log in to your Shield TV after resetting.
To Factory reset your Nvidia Shield (models after 2015), do the following steps:
- Unplug the Shield TV.
- Connect the Shield controller to the Shield TV with a USB cable.
- Make sure you use the USB port right next to the HDMI port.
- Press and hold the A and B buttons at the same time. While holding them down, connect the power back to the Shield TV.
- Use the 'X' and 'Y' buttons on the controller to navigate to "Boot recovery kernel".
- Press the 'A' button to select "Boot Recovery Kernel".
- You may see the dead Android robot on the screen. This is expected. If you do get this screen, press the 'B' button on the controller.
- Now, you will see the Android Recovery Menu.
- Use the 'X' and 'Y' buttons on the controller again to navigate and highlight "wipe data/factory reset".
- Press the 'A' button to select "wipe data/factory reset".
- Once the process is complete, select "reboot system now".
- The Shield will boot to the home screen ready for setup.
If your Nvidia Shield is a 2015 model, the steps for a factory reset are given below:
- Turn off your Shield by unplugging the power cable.
- Connect your Shield to your PC/Mac/Linux computer via USB.
- Now, power your Shield back up by plugging the power cable back in.
- Wait for a couple of seconds, and hold the power button on the Nvidia Shield for 5 to 10 seconds or until you see the Fastboot menu on the display.
- Use the Nvidia button to navigate through the Menu and highlight "Boot recovery kernel".
- Press and hold the Nvidia button for 2 to 4 seconds to select "Boot Recovery Kernel".
- You may see the dead Android robot on the screen. This is to be expected.
- Press and hold the Nvidia button for 2 to 4 seconds to proceed to the next menu. If you do not see the Recovery menu, try this step a few times.
- Once you see the Android Recovery Menu, use the Nvidia button again to navigate to "wipe data/factory reset".
- Press and hold the Nvidia button for 4 to 6 seconds to select the "wipe data/factory reset" option.
- After the process is complete, select "reboot system now".
- Nvidia Shield will boot to the home screen ready for setup.
FastBoot Menu Acess
There are two ways for you to access the Fastboot menu. You can either access the Fastboot menu using the Shield Controller or without it.
To access the Fast boot menu using the Shield Controller, check below for instructions:
- Unplug the Shield TV from the power source.
- Connect the Shield controller to the Shield TV via a USB cable. Make sure you plug the USB cable into the port next to the HDMI port on the Shield.
- Press and hold the 'A' and 'B' buttons at the same time and simultaneously connect the power cable back to Shield TV.
To access the Fastboot menu without using the Shield Controller, check below for instructions:
Unplug the Shield TV from the power source.
- Connect a USB keyboard to the Shield TV using a USB cable. Make sure you plug the USB cable into the port next to the HDMI port on the Shield.
- Press and hold the 'A' and 'B' keys at the same time and simultaneously connect power back to the Shield TV.
- Once you have entered FastBoot mode, you can navigate the menu using the 'X' and 'Y' keys on the keyboard and press the 'A' key to select.
If you are having trouble accessing the Fastboot mode on your Nvidia Shield, you can check here for more device-specific information regarding accessing Fastboot mode.
Contact Nvidia Support
If you are unable to fix the bootup issue even after executing a factory reset, then it is best if you reach out to the Nvidia Support Team to get a professional opinion on this issue.
You can even request a replacement if you are within the warranty period.
This may be the ideal choice since boot-up issues can also arise as a result of hardware issues.
On the official Nvidia support page, you can ask a question, live chat, or open a ticket to reach the Nvidia support team.
Even though the Nvidia Sheild is an amazing streaming device, there are certainly some flaws to the device.
The Android logo issue is most commonly noted after you complete a system update.
Make sure the issue is in fact with your Nvidia Shield and not your Android TV itself.
However, if you find that the issue remains unresolved, contact the Nvidia support team for more information on how to fix the issue.
Hope the troubleshooting methods in this article have helped you resolve issues with the Nvidia Shield.
Have a great day!
Frequently Asked Questions (FAQ)
How do I force quit an app on Nvidia Shield?
To force quit an app on the Nvidia Shield, use the D-pad on the remote to highlight the app you want to force close. Then, click the down button on your Shield Remote to move the app preview to the 'X' icon. Tap on the 'Select' or 'Enter' button on your remote to force close the app.
How to control the Nvidia shield without a remote?
If you do not want to use the Nvidia Remote, install the Shield TV app on your mobile phone to act as a remote.
To set up the Shield TV app, download and install the app from the store on your Android or iOS device. Connect the phone to the same network as your Shield TV. Launch the Shield TV app and select your Shield TV under discovered devices. Pair with your Shield TV by entering the 6-digit code displayed.
Does Nvidia Shield require a Google account?
Yes, you'll have to log into a Google account to set up your Nvidia Shield. You can back up data onto this Google account in the event you want to factory reset your Nvidia Shield.
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