NVIDIA Shield Controller Not Charging-How To Fix [2021]

NVIDIA Shield Controller Not Charging-How To Fix [2021]

NVIDIA Shield Controller Not Charging-How To Fix [2021]

Annoying isn't it when your controller runs out of juice, especially in the last seconds of killing the final boss?

Well, you don't have to worry about that while gaming with your Shield TV controller.

Launched way back in 2015, the Shield TV controller has been one of the most reliable controllers in the market.

Its next-generation model, the 2017 one has been with me ever since and it works like a charm. The updated model has a better battery backup(about 50-60 hours) in addition to a headphone jack and a host of other features.

But a couple of weeks ago when I tried to charge my controller, I was unable to do so. I tried connecting it to the wall plug, my computer, nothing seemed to work.

I tried restarting and repairing the controller to my Shield TV again, but the controller was all out of charge. After a lengthy deliberation on the internet and a lot of experimentation with the controller, I was able to solve my problem.

Turns out the USB port on my Shield controller was damaged. After replacing the port, I was able to resolve my issue.

Nvidia Shield controller charging issues mostly occur due to faulty batteries and damaged ports. Temporary bugs, software issues, and faulty cables can also cause problems with the controller.

Take a look at these troubleshooting steps for a comprehensive guide on how to fix the issue.

Refresh the Connection

Try Refreshing the connection.

First, make sure of the issue. You can check the battery information of your controller on the Shield TV. The current-gen controller, unlike its predecessor, doesn't have an LED indicator to show you your charging status.

All you get is a rumble/vibration when you connect your controller for charging on the Shield TV.

Follow these steps to know the status.

1. On the Home screen, click and open the Settings icon.

2. Scroll down and select Shield Accessories.

3. Here, you will be able to check the status of the controller.

Once you can verify that indeed the controller is not charging, try refreshing the connection. Refreshing the connection involves unpairing the device and then pairing it back again.

To unpair the controller, follow these steps.

1. After you have unplugged the controller, press and hold the Nvidia logo button for about 20 seconds. This will cause the controller to turn OFF/unpair.

2. Then press and hold the logo button again for about 3 seconds for it to turn ON.

3. Follow the onscreen prompts to pair the controller to your Shield TV.

4. Plug in the cable and check whether you can charge the device.

Alternatively, you can go to Settings>Shield Accessories>Forget All accessories>OK to unpair all your Shield accessories including the remote. Then, follow the pairing procedure to connect them again.

Reboot the Controller

Sometimes, all your connectivity and charging issues can be resolved by resetting the controller and pairing it back again with the Shield TV.

A quick refresh can remove all the temporary bugs that may cause issues.

To Reboot your Shield TV controller, follow these steps.

1. Disconnect the controller from the USB cable.

2. Press and hold the Back, Home, and the Shield Button together for about 15 seconds or until the LED blinks.

3. After the controller turns OFF, press and hold the Nvidia Shield button for about 3 seconds to enable pairing mode.

4. Pair back the device to the Shield TV and check if charging.

How to Update the Controller and the Shield TV

How to update.

Running the Shield TV or your controller on an outdated version can have much more implications than a charging issue. It can affect other aspects of your streaming.

A routine check for updates and hotfixes is advised to make sure you never miss an official fix, unlike the troubleshooting we do otherwise.

Let's take a look at how to update your Shield TV first,

1. On the Home screen, click and open the Settings tab.

2. Select Device preferences, followed by About.

3. Click on System upgrade to manually update the device.

To update your controller when an update is available, follow these steps.

1. Connect your controller to the Shield TV through a USB cable.

2. If an update is available, the Shield TV will automatically download and install the updates once you have connected the controller.

Additionally, you can manually install the updates by following these steps.

1. In the Settings tab, navigate to Remote and Accessories.

2. Next, select SHIELD accessories.

3. Click on Shield controller and then Update Firmware.

After you have updated the controller, restart and then connect to the Shield TV. Check if you were able to resolve the issue.

Clear Bluetooth Cache

Piled-up memory can make your apps slow and vulnerable to bugs and errors. The same is applicable in the case of the Bluetooth app.

The Shield TV remote and the Shield TV controller communicate with the system through RF signals or a Bluetooth connection.

If the cache memory has mounted to the limit, Bluetooth connections may get affected.

To clear the cache, follow these steps.

1. On the Home screen, click and open Settings.

2. Select Apps and then select Bluetooth from the list.

3. Then click on Clear cache to free up the memory.

4. Restart the device and see if it was helpful.

Check if Network Debugging is turned ON

This setting option by default is turned OFF, in fact, the setting within which this option lies is hidden.

If by any chance you have turned ON Developer options on your Shield TV, you will be able to access the Network Debugging setting within it.

If you have turned ON the setting, try turning it OFF because it has been known to cause connection problems.

To turn OFF the option, follow these steps.

1. In the Settings menu, click and open Device Preferences.

2. You will be able to find the Developer Options in there if you have enabled it.

3. Inside the Developer options tab, navigate and find the Network Debugging option.

4. Make sure it is turned OFF.

Factory Reset the Shield TV

Some problems might be so stubborn that they will never cease unless you hard reset your device. Hard resetting the device will remove all the discrepancies and irregularities that have piled up over time on your system.

It will also remove all your preferences and the apps you have downloaded and make your device the same way it was out of the factory.

In our case, if at all some settings have been altered and it is causing the hindrance, you will be able to resolve such changes with a reset, unless you were able to find them out beforehand.

To reset the device, follow these steps.

1. In the Settings tab, click and open Device Preferences.

2. Select Storage & Reset.

3. Click on Reset and click it again to confirm.

4. Select Erase everything and the process will start.

After you have successfully reset your device, you will have to set it up again. Follow the onscreen prompts and messages to set it up again.

Other Troubleshooting Steps

Other troubleshooting tips.

Apart from the ones mentioned above, here are some more tips and fixes you should check for if you haven't yet found a solution.

1. Check the ports

You will have to check both the ports, the controller's and the Shield TV's. Connect the controller to a different port like a wall outlet and check if you are able to feel the rumble(indication of charging).

If so your Shield TV's port may be damaged, else, it must be the controller's port.

Check by charging or connecting another device to the Shield TV's port to verify.

2. Check the Batteries

Unfortunately, there is no other way to check the batteries unless you open the controller and check the juice using a multimeter.

If you are going to disassemble the controller, make sure you have the right tools and follow a well-informed guide.

3. Check the USB Cable

Sometimes, a faulty USB cable may be the culprit for all this commotion. Simply connect your controller to a charging port using a different USB cable to clarify the issue.

4. Try Disabling voice commands

Voice commands can deplete the battery of your controller. If you are not using the feature frequently, try turning it OFF to save battery life. Go to Settings>Remote & Accessories>Shield Controller>turn OFF "OK Google" detection.

Note: You may want to consult a repair expert if you have problems with the port and battery, so as to not damage the controller internals.

Conclusion

There you have it, a comprehensive guide to check and troubleshoot your Shield TV controller charging problem.

If you weren't able to solve the problem, try reaching out to the Customer Services of Nvidia.

Feel free to leave a comment.

Frequently Asked Questions (FAQ)

How does a 2015 shield controller differ from the newer model?

The 2017 model Shield controller offers superior features over the older model. Battery life up to 60+ hours, a much more versatile D-pad, an even better touchpad, and a headphone jack are a few to mention.

Can I use the SHIELD controller on a PC?

Yes, you can connect and use your Shield controller on your PC. Make sure you have disconnected the controller from the Shield TV and then connect it to the PC. Make sure you have the latest version of GeForce Experience Software. The Shield Controller should be running on firmware version 1.0 or above.

About Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family. I worked in several technology companies and startups in the bay area after graduating from Santa Clara University. I currently work as a consultant for startups and tech companies.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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Doug Stevenson

Hey! I'm Doug, My passion for tech started by fixing phones and computers for my friends and family. I worked in several technology companies and startups in the bay area after graduating from Santa Clara University. I currently work as a consultant for startups and tech companies.

I started Blinqblinq to give reliable tech advice to anyone who needs it, for free! If you have questions on anything tech-related, feel free to contact me.

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