Blink Sync Module Offline: How to Fix

Lately, my Blink app has been giving me a warning message "Blink Sync Module offline", even though the module is connected to the internet.

Baffled after trying to get around this, I decided to scour the depths of plenty of forums only to realize that this issue is more prominent than I initially thought.

So I figured I do the right thing and document all my research and steps that I took in order to fix my issue with the Blink Sync Module 2 showing up as offline.

To fix the Blink Sync Module offline issue, reset the Blink Sync Module. Check the WiFi connection, reduce the interferences and distance of the Sync Module and the internet router, and connect to a separate 2.4 GHz WiFi network.

Power cycle the Blink Sync Module and internet router, check the hardware and re-add the Sync module after removing it.

Reset the Blink Sync Module

Fortunately, this is one of the very few issues that Blink has officially acknowledged and is apparently working towards fixing.

The very first thing that Blink recommends you do is reset the Blink Sync module.

This should be enough to negate any temporary bug that might have cropped up, which may also result in several other issues like Blink Cam command failed to complete.

To properly reset your Blink Sync Module 2, follow the steps given below:

• Make sure that the Blink Sync Module is powered on.

• Locate the reset button on the back of the device.

• Press the reset button, to begin the reset process.

Here's a video walkthrough from us that can help you solve the blink sync module offline issue,

Check the WiFi Connection

One obvious troubleshooting you should not skip for a "Blink Sync Module Offline" message is to check if it is actually offline.

Although your connectivity might seem all right at first glance, there are a lot of factors that go into keeping your Blink Sync Module connected to the Blink servers.

Your Blink Sync Module might not even be connected to your internet and the module might simply be flashing red or even blinking green signifying it.

There are even users that have claimed that their Blink cameras won't connect to the Sync Module or their network request simply fails.

So check your WiFi connection and see to it that there is stable internet access.

The best way to go about this is to simply connect your phone or laptop to the same WiFi connection and check if you can access the internet.

While you are on the topic of WiFi, ensure that your Blink Sync Module is connected to the 2.4 GHz WiFi band and not the 5 GHz WiFi band.

If you are facing issues accessing the internet or with your WiFi connection, it is best to get it rectified first by contacting your internet service provider.

Bring Blink Sync Module Closer to your WiFi Router

Since the Blink Sync Module relies on stable and constant connectivity to the internet, it is imperative that it is placed in a central location.

Ensure that the Blink Sync Module is placed as close to the internet router for better link speeds and connectivity.

You can also use the Blink app to check the signal strength that the Blink Sync Module has, by following the steps below:

• Ensure that the smartphone that has the Blink app logged in, and the Blink Sync Module is connected to the same WiFi network.

• Open the Blink app and tap on the Sync Module option on the home screen

• The signal strength should be visible on top

Also, check for interference from other 2.4 GHz networks. It is best to not have a lot of WiFi networks active around the Blink Sync Module for the least interference.

Blink recommends the Sync Module be placed on visible locations such as a window sill or a TV stand for best results.

Create a Separate Guest SSID for the Blink System

This step is eerily connected to the WiFi connectivity troubleshooting step listed above but is important enough to deserve its own segment.

Some Blink users have been able to get around the "Blink Sync Module Offline" issue by creating a separate network for their Blink and smart home security systems.

Apparently, connecting to a separate SSID or network in the 2.4 GHz frequency helps in resolving this issue.

In order to create a separate SSID and connect your Blink Sync Module to it, follow the steps below:

• Connect a laptop or phone to your existing network via ethernet or WiFi. It does not matter which WiFi band you connect to for now.

• Open a browser on the connected device and enter your router's login portal by visiting its IP address. You can access it by searching for the following: 192.168.1.1

• You should be greeted by a login screen where you will need to enter your router credentials.

• Enter your router credentials to log in to your router gateway.

• Go under your WLAN settings where your WiFi SSIDs reside and click on the add button to create a new SSID.

• After successfully creating a new SSID, you can safely log out of your router. It is recommended to restart your router.

• After your router boots up, you should have your new SSID pop up as a viable WiFi connection that you can connect to.

• Connect your smartphone with the Blink app, the Blink Sync Module, and your Blink cameras to this specific WiFi network.

Although I can't vouch for its credibility or how it fixes the issue at hand, it does seem to work for some folks and is a worthy step that you can try out.

Check the Power Supply of the Blink Sync Module

If your Blink Sync Module does not receive enough power to properly run and operate, there is a possibility that you might face issues with connectivity.

USB connectivity is truly a boon in the current day and age, as a standardized input for all your devices means that you can plug in the device to any outlet you find suitable.

A lot of users, myself included, usually make the foolish decision to plug in their near and dear smart home devices to any power adapter they find.

If you have been in the habit of purchasing electronic goods for a long time, you are bound to possess countless power adapters.

Older power adapters don't provide enough power to operate the current-age devices, and this can be the root cause of your issues as well.

Make sure that the power adapter you use to power your Blink Sync Module is rated to provide 5V and 1A of supply.

Power Cycle the Blink Sync Module and Internet Router

A power cycle can prove to be a very effective method to solve any temporary bugs that might crop up due to the devices being plugged in 24x7 for constant operation.

A power cycle can act as a hardware-level reboot for your Blink Sync Module that helps in the complete depletion of charges from within the system and refilling charges from scratch.

To power cycle your Blink Sync Module, follow the steps below:

• Unplug the Blink Sync Module from its power outlet.

• Let the Blink Sync Module sit idle in its powered-off state for about a minute.

• Plug the Blink Sync Module back into its power outlet.

• Let the Blink Sync Module sit idle in its powered-on state for about a minute.

While you are at it, it is also recommended to perform a power cycle on your internet router, so as to completely make sure that it is not your network's fault.

To power cycle your internet router, follow the steps given below:

• Unplug the internet router from its power outlet.

• Let the internet router sit idle in its powered-off state for about a minute.

• Plug the internet router back into its power outlet.

• Let the internet router sit idle in its powered-on state for about a minute.

It is best to perform power cycles multiple times in order to obtain the best possible results.

Check the Blink Sync Module Hardware

If your Blink Sync Module has suffered some sort of damage on a hardware level, there is a possibility that it might be the reason why you are getting a "Blink Sync Module Offline" message.

Even if there is a small rupture on the body, there is a chance for malfunction of the unit.

It is possible for dust to settle inside the gaps, wreaking havoc.

Check the hardware and cables for any visible damage. If you notice any red flags, get replacement cables or contact Blink for assistance.

Remove and Re-Add the Blink Sync Module

Another effective method to follow through if the above steps don't provide any valuable results for your "Blink Sync Module Offline" situation is to remove and re-add the device.

Doing so may also come in handy for issues like Blink Cam registered to another account.

To do so, follow the steps below:

• Open the Blink app on the phone that is paired and logged in to the Blink account that has the Blink Sync Module paired.

• Tap on the Blink Sync Module option on the home screen to access its settings.

• Tap on Delete Sync Module.

• Blink should now ask you to scan the QR code on the back of your Sync Module, or type in its serial number printed on the back.

• After adding the necessary information, a popup should appear finally confirming your decision.

Once the Blink Sync Module has been successfully deleted, you can pair the device again.

Final Thoughts

If you have further queries regarding your Blink sync module, feel free to contact Blink support.

I hope my article on how you can fix your Blink sync module going offline has been a helpful read and has aided you with the same.

Have a good day!

Frequently Asked Questions (FAQ)

Does the Blink Sync Module work offline?

Blink Sync Module requires a connection to Blink servers, and therefore cannot work offline.

Do Blink cameras work without a sync module?

Only the Blink Mini, Video Doorbell, and Wired Floodlight can work without a sync module. A Blink Sync Module is necessary for Blink Outdoor and Indoor cameras for proper operation.

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