Nanoleaf offers smart lighting solutions for offices and home spaces through artistic and aesthetically pleasing designs. But none of it matters if you can't get it connected to the app or a stable network.
Recently, like many others before and after me, I found that I couldn't get my Nanoleaf panels to connect.
And so, I decided to compile a list of effective troubleshooting methods and tips that helped me resolve this issue with Nanoleaf.
If Nanoleaf is not connecting, power cycle the device and controller. Next, check if there are any pending firmware updates. Check for network issues and ensure the device is connected to the app. You could also soft and hard reset the device to restore proper functionality.
Here are the many scenarios in which Nanoleaf fails to connect:
|Scenarios||Causes and Fixes|
|Nanoleaf not connecting to App||Software issue; check and update the device and the app|
|Nanoleaf not connecting to WiFi||Network issue; reset the network on the Nanoleaf device, power cycle the Router|
|Nanoleaf Controller not connecting with panels||Faulty Panels or Controllers; power cycle the devices. Factory resetting the Nanoleaf setup could also help|
Keep reading for more information on what to do when your Nanoleaf device fails to connect.
Power Cycle Nanoleaf Device and Controller
Power cycling is an effective way to reset your Nanoleaf device without affecting any of your saved scenes and configurations.
Power cycling reinitializes the settings of your device and can resolve minor bugs that you are facing.
But it would be futile to just power cycle the Panels. For the best results, you might also want to power cycle the Nanoleaf Controller.
The controller of your Nanoleaf device acts like the brain. It gives you control over the lights and over common commands.
To power cycle your Nanoleaf device and Controller, follow the steps below:
- Locate the power cord of your Nanoleaf device connected to the power source and unplug it.
- Wait for at least 10 seconds for the device and controller to completely shut down.
- Then, plug the device back into the power source to turn it back on.
Once, the device is connected to the power source, you should be able to see the lights turn on. The device will now connect to your Wi-Fi network.
Check if power cycling has restored functionality to your Nanoleaf device.
Check for Updates
It is recommended to update your Nanoleaf devices to the latest possible version to keep the device functioning optimally.
Additionally, new features that are rolled out by Nanoleaf will require you to update your device to access these features.
You can update your Nanoleaf device by using the Nanoleaf App. However, keep in mind that both the app and the device need to be connected to the same Wi-Fi network when you update.
To update your Nanoleaf device, follow the steps below:
1. Open the Nanoleaf App and go to More.
2. Navigate to Firmware Updates.
3. f an update is available, the indicator will change and you will have the option to update.
Once the update is complete, give your device a minute or two before you use the accessory.
The LEDs on the Nanoleaf Controller will flash back and forth while the update is taking place. The update takes around 5 to 10 minutes to complete.
Nanoleaf not Connecting to WiFi: How to Fix
Nanoleaf lights require a stable connection with the Nanoleaf App and an active Wi-Fi network to facilitate communication between them.
Your Wi-Fi credentials are fed into the Nanoleaf app during initial setup, and once connected, you can control the device from anywhere as long as you have an active internet connection.
However, if you have connectivity issues with your Nanoleaf device, you might have to troubleshoot your Wi-Fi network or adjust your router settings to improve the connection.
Reboot the Router/Modem
Rebooting the router/modem can help you resolve network connectivity issues.
A reboot can resolve temporary connectivity issues and could initiate firmware or software updates that were pending on your router/modem.
And network issues can trigger a wide range of problems like the Nanoleaf keeps disconnecting issue.
Additionally, if you have many devices on your network, it can cause network congestion. Rebooting the router/modem can establish a fresh connection and improve the performance of your network.
Using a router or modem over time without respite can also cause memory issues.
Routers and modems accumulate static charges in the system internals that can cause performance issues. Rebooting can clear the memory.
To reboot your router or modem, follow the steps below:
- Unplug the Router/modem power cable from the power source.
- Wait for at least 30 seconds to ensure that the device is completely turned off.
- Plug the power cable back into the power source.
- Wait for a few minutes to let your device reinitialize and establish a connection with the internet service provider.
Reset the Network on Nanoleaf
You can reset the network from the Nanoleaf device's end in two ways. The first is by using the buttons on the controller and the second is through the Nanoleaf app.
Resetting the network has also yielded results for issues such as Nanoleaf not connecting to Homekit and so on.
Resetting the network using the Nanoleaf app will result in your device forgetting your Wi-Fi network. So the connection will have to be reinitiated and set up as if it were a new device.
Resetting the network using the Nanoleaf controller by following the options below:
- Plug your Nanoleaf device into a power source.
- Press the Power button and then the Brighten button on the controller. This is to be done 5 times which means you will have to press both buttons a total of 10 times.
- The status LED will become solid white to indicate that the Wi-Fi has been reset.
To reset your network using the Nanoleaf app, follow the steps below:
- Open the Nanoleaf app on your Smart device.
- Select the Nanoleaf device that you want to reset from the list of devices.
- Tap the Settings icon located in the top right corner of the screen.
- Scroll down to select Reset Network from the list of options.
- Follow the instructions in the app to reset the network on your Nanoleaf device.
Once the reset has been completed, check if this has resolved your issue with the Nanoleaf device.
Check Router Settings
If you have trouble connecting your Nanoleaf device to your network, it could be because your router settings are not optimized for the same.
To start with, Nanoleaf products are incompatible with 5 GHz networks. Your network should be a 2.4 GHz network to support Nanoleaf products.
Additionally, the network should support Multicast, IGMP Snooping, and if available, enable UPnP. Client/AP Isolation should be disabled on your network.
If your modem supports multiple spectrums, you can check if the 5 GHz LED indication is lighting up on the router or modem.
You can disable 5GHz so that only 2.4 GHz is being broadcasted.
Once you have successfully connected your Nanoleaf network, you can re-enable the 5 GHz band.
Nanoleaf not Connecting to App: How to Fix
Your Nanoleaf device requires an active channel of communication with the Nanoleaf App for proper functionality.
Nanoleaf devices depend on the App for customization and control over the lights.
Furthermore, the Nanoleaf App is required for integration with virtual assistants like Alexa and HomeKit. Updates are also rolled out through the Nanoleaf App.
You should make sure that the latest version of the Nanoleaf App is installed on your smartphone if you are having trouble connecting to the App.
Check the App Store for any available updates for the app.
Delete and Re-add Nanoleaf to the App
If you are still having connectivity issues with the Nanoleaf device and the app, you can try deleting the device from the Nanoleaf App and re-adding it back to the App.
To delete the Nanoleaf device to the Nanoleaf App, follow the steps below:
1. Open the Nanoleaf App and navigate to My Devices under More.
2. Here, tap on the device model that you want to delete.
3. Tap on the Settings icon located in the top right corner of the screen
4. Scroll down to select Delete Device at the bottom of the screen.
5. A prompt will ask you to confirm your choice to delete the device, tap on Delete to confirm your choice.
To re-add the Nanoleaf device to the Nanoleaf App, follow the steps below:
- Power on your Nanoleaf device and make sure that the device is within the range of your Wi-Fi network.
- Open the Nanoleaf App and navigate to My Devices as before.
- Tap on the + icon located in the top right corner of the screen.
- Follow the on-screen instructions to set up your Nanoleaf device with the App.
- Make sure you select the correct device type and enter the Wi-Fi network information when prompted.
- Once the setup is complete, your Nanoleaf device should be connected to the App and ready for further customization.
Check for App Updates
If you are having trouble connecting your Nanoleaf device to the Nanoleaf app, the App could be running an older firmware.
You can update the Nanoleaf app to the latest available firmware by checking the App Store for any available updates.
It is crucial to keep the Nanoleaf App up to date to ensure that you have access to the latest features, bug fixes, and security patches and to steer clear of issues like Nanoleaf accessory not found.
To check for updates on an Android device, follow the instructions below:
- Open Google Play Store App on your Android device.
- Tap on the three horizontal lines menu icon at the top left corner of the screen.
- Tap on My App and Games from the menu.
- You should be able to see a list of apps that have available updates. Look for the Nanoleaf app in this list.
- If an update is available, tap on the Update button next to the App to download and install the latest version.
- Alternatively, you can also search for the Nanoleaf App in the Google Play Store and check if there is an Update button next to the App.
To check for updates on an iOS device, follow the instructions below:
- Open the App Store App on your iOS device.
- Tap on your Profile icon located in the top right corner of the screen.
- Scroll down and look for the Updates Available option.
- You should be able to see a list of apps that have available updates. Look for Nanoleaf App in this list.
- If there is an update available for Nanoleaf App, tap on the Update button next to the App to download and install the latest firmware.
- Alternatively, you can search for the Nanoleaf App on the App Store and tap on the Update button next to the app to download and install the latest version.
Uninstall and Reinstall the App
If you find that there are no available updates for the Nanoleaf App and you are still facing connectivity issues, you can uninstall and reinstall the app.
Depending on the device and operating system used on the device, the steps given below might slightly vary. But generally, you can follow the steps below.
To uninstall the Nanoleaf App, follow the steps below:
- Find the App icon on your device's home screen or Menu.
- Press and hold the app icon till a pop-up dialogue box appears.
- Tap on Uninstall or Delete and confirm your choice if prompted.
- Alternatively, you can go to Settings on your device and then navigate to App or Application Manager to find the App you want to uninstall and then tap on Uninstall or Delete.
To reinstall the Nanoleaf App, follow the steps below:
- Open the App Store on your device. Depending on the device, it can be Google Play Store or App Store.
- Use the search function to find the Nanoleaf App.
- Tap on the App from the search results and tap on Install or Get.
- Follow the onscreen instructions to successfully download and install the app.
Soft Reset Nanoleaf
If you have attempted all the troubleshooting steps mentioned above and none of them have resolved your issue, your best bet is to try a soft reset of your Nanoleaf device.
Doing so can also come in handy for various other Nanoleaf issues such as when the Nanoleaf controller stops working.
A soft reset will retain your saved scenes but will reset the Wi-Fi settings and all saved pairing configurations. A soft reset is aimed at resolving connectivity issues on Nanoleaf.
To Soft Reset your Nanoleaf device, follow the steps given below:
- Turn on the Nanoleaf device. Press and hold the Reset button for about 10 to 15 seconds.
- The panels will start to flash in a pattern to indicate that the reset process has been initiated.
- Wait for the power button LED indicator to remain on and steady.
- On the Nanoleaf App, delete the previous instance of the device and re-pair the device with the App.
Check if your connectivity issues have been resolved with a soft reset.
Hard Reset Nanoleaf
If a soft reset has not resolved the connectivity issues for you, the last troubleshooter you can attempt is a hard reset of your Nanoleaf device.
Known to be a lifesaver fix for issues like the Nanoleaf accessory already added, Nanoleaf lights not responding, and many more of its ilk, a hard reset or factory reset will revert your device to factory defaults.
Wi-Fi configurations, pairing information, and saved scenes will be wiped from your device, and default scenes and settings will be restored.
However, you can back up your saved scenes to your Nanoleaf Account using the Nanoleaf app. So if you want to save your scenes, back up your scenes to your account before initiating the factory reset.
To backup scenes using the Nanoleaf App, follow the steps given below:
- Open the Nanoleaf App on your smartphone.
- Select the Nanoleaf device that has the scenes that you would like to back up.
- Tap on the Scenes tab at the bottom of the screen.
- Now, tap on the scene that you want to back up.
- Tap on the ... icon located in the top right corner of the screen.
- Select Backup Scene from the list of options.
- Choose a name for the backup file and tap on Save.
- The backup file will now be saved on your smartphone.
Repeat this process for all the scenes that you would like to back up.
To hard reset your Nanoleaf device, follow the steps given below:
- Unplug your Nanoleaf device from the power source.
- While holding the Reset (Power and Dim) button, plug the device back into the power source.
- Continue holding the buttons down until the LED indicator on the processor comes on.
- Once the light turns on, quickly release the button. The light should flash to indicate that the hard reset procedure has been initiated.
- Wait for at least 2 minutes for the reboot to take place. Once the Nanoleaf device is ready to be set up, the processor light should turn on and the device should cycle through different colors.
To restore your saved scenes, follow the steps given below:
- Open the Nanoleaf App and log in to your Nanoleaf Account.
- In the Dashboard tab, select the Settings icon.
- Under System, find Backup and Restore. Ensure that Device Sync is enabled.
- Select Restore from Backup and Restore.
- Check if your connectivity issues have been resolved by the hard reset.
Nanoleaf devices are smart lighting panels that can be customized and controlled through the Nanoleaf app. However, users frequently run into connectivity issues.
The positioning of your Nanoleaf device is important as obstructions between the device and modem/router could induce trouble.
You should avoid placing the device behind furniture or inside cabinets. Additionally, placing them near microwave ovens, cordless phones, and other Wi-Fi devices can cause interference.
With that said, if you have any more queries or assumptions about the issue at hand, feel free to contact the customer services of Nanoleaf for further assistance.
Frequently Asked Questions (FAQ)
How many Nanoleafs can you connect at a time?
In the case of Nanoleaf Light Panels, the maximum number a controller can support is 30.
Can Nanoleaf devices be connected without WiFi?
If you would like to access more than basic features and control your panels with the Nanoleaf app, you will need to pair your device with an active Wi-Fi network. However, you can use your Nanoleaf device without the internet using the Hotspot Mode.
Why is only one of my Nanoleaf panels working?
If only one of your Nanoleaf panels is working, unplug the Nanoleaf controller from the wall outlet and plug it back in. The rest of the panels may be re-discovered after the boot-up sequence. Make sure you give the panels at least 30 seconds to resume the last scene. You can also try moving the panel to a different spot to check if it syncs with the other panels.