Upgrading to the Google Nest Wi-Fi system completely changed my internet surfing experience. It provides unparallel connectivity throughout my house with unwavering speed.
However, after using the Nest Wi-Fi point for a while, I noticed some connectivity issues popping up now and then.
After browsing online for fixes to this issue, I found a few solutions that will help resolve this issue.
I compiled all the fixes in this troubleshooting guide so that you can fix your Google Nest Wi-Fi point if it is not connecting.
If your Google Nest Wi-Fi point is not connecting, try pairing the points after hardwiring, check cables and connections, and power cycle the modem, router, and point. If these don't work, factory reset the device. If you still face problems, contact your ISP and Google Nest support.
Keep reading for detailed instructions on how to execute these methods.
Check Cables and Connections
The first step is to make sure that all cables and connections are secure.
There are multiple power cords, ones coming off the wall into devices, ones going from device to device, and ethernet cables that you need to double-check.
Most times, this troubleshooting step will resolve most connectivity issues.
If you find any damaged cords, replace them immediately before using your Wi-Fi system any further.
Make sure your Wi-Fi system, routers, and modems are all powered on when you do a check of the system.
Pair After Hardwiring
A popular issue that users face is while setting up the point routers along with the primary point.
Internet access from the primary point is available while the other point routers do not give Wi-Fi access.
You might be facing this issue during the initial setup of your Nest system or while you factory reset the system.
The fix for this issue is to hardwire the point routers to the primary point before positioning these routers at their intended location.
This will allow the point routers to connect to the primary point and complete the setup process.
Once complete, you can unplug the point routers and place them at locations where you can get maximum range and connectivity.
Deleting and re-installing the Google Home App is also a solution for you to try. You might have blocked or restricted some permissions that allowed the app to link to Google Nest during setup.
Power Cycle the Modem, Router, and Point
A power cycle is a soft reset of your device, refreshing the device to initialize again. It is a very popular and effective method to resolve connectivity issues.
To do a power cycle of the router, modem, and point, follow these steps:
- Disconnect power from all network devices. This includes the modem and all Google Nest Wi-Fi or Google Wi-Fi devices.
- Wait till all lights on the unplugged device are off. This is confirmation that the device no longer has power.
- Now, reconnect the power supply for only the modem.
- Give your modem some time to initialize and turn the indicator lights back on. This step takes around 2 mins to complete.
- Secure all ethernet cables into and between the network devices.
- Now, reconnect the power supply to the Nest router or primary Google Wi-Fi point and wait for it to completely turn on. This takes around a minute to complete.
- Restore power to any additional nest points or routers.
- Close and reopen the Google Home App.
- You can also perform a mesh test to confirm the functionality of your devices and get scores based on their performance.
If you have a single router/point that is offline, check if this point is within range of the primary Wi-Fi point.
If not, you should consider moving the device closer to the primary point router.
Factory Reset the Device
If you find that the above-mentioned solutions are not able to restore functionality to your point routers, you should consider factory resetting the device.
However, factory resetting the router will restore manufacturer settings.
As a result, once the process is complete, you should configure your point router as you did during the initial setup.
Google suggests the factory reset process be done through the Google Home App. If the device is not accessible through the App, Google recommends using the factory reset button.
To do a factory reset of your Google Nest Wi-Fi point router using the factory reset button, follow these steps:
- Press and hold the factory reset button on your Google Nest Wi-Fi point.
- Wait for about 5 seconds and the device will begin the factory reset process.
- Continue to hold the button for about 10 seconds, until you hear a sound that indicates that the resetting process has been initiated.
- After the device has been reset, the device will still appear in the Google Home app. To remove the device and your previous network, you should do an App Factory Reset.
Once the reset is complete, the current settings and data from your device are stored on the cloud for a period of 6 months.
To do a factory reset of your Google Nest Wi-Fi point router using the Google Home App:
- Open the Google Home app on your phone.
- Touch and hold your device's tile.
- At the top right corner, tap on the Settings icon > Factory reset Wi-Fi point > Factory reset.
Resetting via the Google Home App will delete all settings and data from your device, and cloud service and remove the device from your Google Account.
If you have tried all the solutions mentioned above, the fix might be beyond your reach.
The first check you need to do now is to contact your Internet Service Provider to check whether there are any active outages in your area due to maintenance or any other cause.
If there have been any changes in the internet settings, they can tell you what they are and what you have to do to restore internet access to your home.
Contact Google or Nest Support
If you have had no luck so far, your last resort is to check with Google Nest Support to see if there is a problem with the way you have set up your Nest Wi-Fi system or if you have a faulty device.
You can reach out to the official team via the Google Nest official page where you can give a description of the issue you are facing and depending on the required effort to resolve the issue, you are given options to contact the resource.
Google Nest is a reliable and smart product for your home, especially if you have a high-speed internet connection and feel that your current system is not able to squeeze the maximum out of your connection.
The difference with respect to speed, connectivity, and range once I upgraded to the Nest mesh system has been incredible.
The user community of the Nest Wi-Fi system is huge and is very helpful in sharing solutions and bringing out bugs.
Hopefully, some of the solutions in this article have helped you restore connectivity to your home.
Have a good day!
Frequently Asked Questions (FAQ)
How far apart can Nest Wi-Fi points be?
The Nest Wi-Fi router can cover up to 2200 sq ft and each Nest Wi-Fi point can cover up to 1600 sq ft. As a general rule, the Wi-Fi points work best when they are no more than two rooms away from each other.
How many points can I add to my Google Nest Wi-Fi?
Nest Wi-Fi is designed to support up to a total of 5 routers and points per network. Using more Nest Wi-Fi points than necessary can result in slower Wi-Fi speeds and unreliable connections.
Can you use Nest Wi-Fi point with any router?
Google Nest Wi-Fi is not compatible with 3rd party routers to create mesh networks. They are only compatible with Nest Wi-Fi routers, points, and google Wi-Fi points to create a mesh network.
There is no alternative to the Nest Wi-Fi router as the primary router is hardwired to the modem WAN port with an ethernet cable.
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- Google WiFi Wired Backhaul: How to Set Up 
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