Wacom has been the forerunners of this digital writing revolution, as early as the medium became a thing, and is still one of the go-to devices for the said application.
I have relied on the Wacom Intuos Pro for a long time for anything from taking down the grocery list for the day to draughting up a ground plan for my miniature railway.
And just when I started to get familiar with the tablet, issues started filing in like an army bent on war. While most of these issues were easily fixable, some were the daunting type, the touch issue being one of them.
To fix your Wacom Intuos Pro not responding to touch gestures, update the device and drivers to the latest versions. If the issue still persists, perform a quick reset. If none of the above works, you may have to replace the touch panel or buy a new device.
This article will address the issue in detail and the different ways to solve it.
Reboot the Device
Nothing too complex here, just the simple old restart of your device. As simple as it sounds, this step will help get rid of most problems on your device.
All you have to do is refresh your connection between the Intuos Pro and your PC.
A refresh will clear any nascent bugs and stale files that can cause issues on your devices. It is also recommended to refresh your device ever so often to improve the performance and efficiency of the device.
Disconnect your Intuos Pro from the PC, either by disconnecting the Bluetooth connection or by severing the USB cable connection.
Switch OFF the Intuos Pro by pressing the power button. Similarly, unplug the PC and leave it idle for a few minutes.
Turn back ON both devices and then try connecting the two devices. Check for the issue now.
You could also refresh the connection through PC commands. To do so, follow these steps on your PC.
1. While on the Home screen, press the Windows key+X key to open a menu tab.
2. Select the Computer Management option.
3. Click on the Services and Applications tile and then select Services.
4. Scroll down and find the Wacom Tablet Driver option( or Wacom Professional Services).
5. Right-click on the tile and select the Restart option.
Refresh your System after doing so and then check for issues.
On Mac OS X:
1. In the Apple menu tab, select System Preferences.
2. Click on Security and Privacy and then select the Privacy tile.
3. Select Accessibility and then click on the lock button on the bottom half of the screen.
4. Disable the Wacom Tablet Driver option and then click on the lock once more to confirm the change.
5. Close the window and then restart the computer.
6. Follow steps 1-3 again but now, enable the Wacom Tablet Driver option.
7. Click on the lock icon to confirm the settings. Close the window and check for issues.
Properly Configure the Touch Settings
You cannot overlook the proper configurations you must do to get the touch interface set up on your PC. Let's start with the button that turns ON touch interaction on your Wacom Intuos Pro.
The Wacom Intuos Pro has a slider button towards the side of the tablet that lets you turn ON and OFF the touch gestures and commands.
The tablet is provided with such a provision so as to save the battery life while the feature is not in use.
Another great indicator of proper touch recognition is the LED indicator which blinks when you interact with the touchpad. If the LED is not blinking, you may have a hardware problem with the device.
You won't have to worry about the drivers at this point because the device automatically installs all the necessary drivers onto the PC right from its first connection. We will discuss drivers and their issues in the next section of this article.
Even if you have a perfectly working and up-to-date driver on your PC, you will have to turn on the Touch input option to make the whole thing work.
Follow these steps to check and turn ON the settings on your PC.
1. On the Wacom Desktop Center, click and open the Tablet Properties menu.
2. Click on the Touch icon.
3. Select the Standard Gesture/My Gesture/Touch Options tile.
4. Make sure to click on the Enable Touch option.
Restart the PC and the device, and then check for the issue.
Check the Driver Settings
The most common reason for touch issues with the Wacom Tablet is the drivers that help communicate between the tablet and the PC.
Once you have a faulty driver at hand, more and more issues start showing up on your device. Always make sure to check for discrepancies with the driver before coming to any conclusions.
The best way to do so is to check the Activity Monitor(Mac OS) or the Task Manager(Windows OS) on your PC. Open the appropriate application and check whether the Wacom Touch driver service(under services) is running or not.
If the service is not running, try restarting the driver. You can also check and restart the driver using the Wacom desktop Center. Go to Wacom Desktop Center>Support>Driver Check to do so.
Now, if you are still having trouble with the touch, try these tips as a possible fix.
Update the Driver
An outdated driver will exhibit a host of issues that can be more severe and destructive than the one we have at hand.
Never forgo an update because it will haunt you in the long run.
Wacom routinely puts out updates for both its drivers and the Wacom interface to remove any bugs and errors that may have taken root in your device.
You can update the drivers in a couple of ways. First, we will discuss the easy method, i. e through the Wacom Desktop Center.
Follow these steps to update the drivers through the Wacom Desktop Center.
1. While in the App Home screen, click and open the Updates tab.
2. Check for any updates and apply them, if any.
3. Restart the device after applying the updates.
But it has been noted that this is not always the most reliable method to update the drivers. And hence we come to the second method, directly applying the updates.
Here is how to do so.
1. First, head on to the Wacom Drivers page and download the appropriate driver version of your device.
2. After the download is complete, open the program and follow the prompts(permissions mostly) to start the process.
3. Click on Restart Now to restart the device and complete the process.
If you have problems installing the newer version, you may have to uninstall the older version on your PC. To do so, go to Control panel>Programs and Features>Wacom Tablet>Uninstall.
Hard Reset the Tablet
Finally, if restarting the drivers or updating them couldn't alleviate the issue, you might as well try and reset the tablet. A factory reset will remove all inconsistencies on the device and make it a little faster.
Bear in mind that, by performing a hard reset, all your personal preferences and settings will be wiped clean, and you will be presented with a clean slate.
You can reset the device in a couple of ways, either with the reset button on your tablet itself or through the Wacom Desktop Center.
The easiest method is by pressing the pinhole reset button on your tablet. Disconnect the tablet from the computer, and using the rear tip of the Pro Pen 2, prick and hold the pinhole reset button on the tablet.
Hold the button until the device turns OFF and then ON again. Connect to the PC and configure the Tab like new.
To reset the tablet from the Wacom Desktop Center(Windows OS), follow these steps.
1. In the Wacom Desktop Center, click and open the Backup Settings option.
2. Select the Reset Settings under the Local Backup tab.
3. Click on Reset to confirm and start the process.
Wait for the process to complete and then reconfigure the tablet. You can also back up your preferences and data within the same settings menu. Click on Backup to make a save file elsewhere on the PC.
If you are using a macOS device, follow these steps to reset the tablet.
1. First, disconnect the tablet from the PC.
2. On the Home screen, click on open the Finder menu.
3. Open the Applications Tab and find Wacom Tablet Folder.
4. Click and open the Wacom Tablet Utility program.
5. Click on the Lock icon on the bottom of the screen, and then select the Remove option. Confirm your selection.
After the process is complete, reconnect the tablet with the PC to set up the connection anew.
Touch screens and touch gestures have become an inextricable part of our lives for the past decade or so.
And so, when this essential feature fails on one of the best drawing tablets available right now, things do seem a bit dark, don't they?
Make sure to check and try all the tips and measures mentioned in this article before giving up on the tablet.
If you have issues with multitouch gestures, try splitting your fingers a little apart to register the input on the device.
Sometimes, the problem may not be with the software or the drivers, it might be because of a damaged touch panel. In such cases, you may have to contact the Customer Services of Wacom for further assistance.
Replacing the panel can be expensive, and a better alternative would be to go for a new one instead.
Frequently Asked Questions
Why can't I click with my Wacom pen?
You might have a hard time registering clicks using the Wacom Pen because of jacked-up sensitivity levels and pressure applied. You can change these settings by opening the Wacom Tablet Properties from the Start menu. Then go to Pen>set to a lighter tip feel. To change the sensitivity of the pen input, click on the Details option and then decrease the "Sensitivity and Click Threshold" setting.
Do Wacom pens need batteries?
Wacom Styluses do not have batteries inside them since they work using the Wacom patented technology, EMR(Electromagnetic Resonance). With EMR, the Pen draws its power directly from the digitizer screen. Hence, you will never be out of battery as long as you use it with Wacom EMR supported displays.
Are Wacom Tablets the best for drawing applications?
Wacom has always been a pioneer of drawing tablets ever since its inception back in the late 80s. It has been the go-to tablet for professionals and amateurs alike due to its user-friendly interface and down-to-the-pixel precision. Check out this article on best drawing tablets for Adobe Photoshop and Illustrator for more brilliant options.