Want to contact Starlink support regarding an issue or a general query?
Here's a detailed guide on everything you need to know about contacting Starlink.
How to Contact Starlink Customer Support through Tickets
To contact Starlink customer support through tickets, follow these steps:
1. On the Starlink app/website, log in to your Account.
2. Open the Support page.
3. Click open the Troubleshooting tile.
4. Select a preset query that's similar to your issue.
5. Scroll down to the "Did this answer your Question?" tile.
6. Tap on the Thumbs Down button below this tile. Doing so will take you to the page to raise a Ticket.
7. Fill in the necessary tiles.
8. Click on Submit a request to create a Ticket.
You have now successfully registered a Ticket addressing the query. In due time, you will get a reply from Starlink.
People tend open multiple tickets in hopes of a faster response, but doing so would only result in the opposite.
Unfortunately, Starlink support still leaves a lot to be desired.
Want to be a part of the Starlink community? All you got are the dime-a-dozen articles expatiating on the merits (or demerits) of getting into the program.
But once you receive your Starlink hardware and set up the service, a.k.a become a valued customer of Starlink with your very own account, reaching customer services is a breeze.
The process of Public grievance redressal through Tickets is nothing new in the current day and age. Most E-Commerce websites and services rely on a similar system to address and resolve common issues and queries.
Although embedded deep inside the Support page of Starlink, you can get a customer support agent to answer your ticket quite swiftly if you know where to look in the first place.
You can also check up on the status of your Ticket. Here's how to do so:
How to Check the Status of a Ticket
After lodging a Ticket with Starlink, you can actively monitor the Ticket status.
A real-time status feature has become a crucial element of every Grievance Redressal system since it helps further the transparency involved in the procedures taking place behind the curtains.
Starlink, too, believes in this corporate transparency, hence the implementation.
To know the status of your current Tickets, follow these steps on the Starlink App/website:
- Access your Starlink User Account.
- Click on the Support button.
- Select All messages from the right-side menu.
You can now find the status of every Ticket you have opened.
Does Starlink Have an Official Email Addrees or a Contact Number?
Starlink, unlike other major Satelline internet providers, seems to shy away from providing consumers, both potential and existing ones, a phone number, or even a contact form.
The only legitimate way to get in touch with a Starlink customer care professional is through raising a ticket. And as we all know now, that process is restricted to customers only.
But on the off-chance you get in trouble with logging into the app (from where you would usually raise a ticket) Starlink does have a contact email address to which you can send in your queries.
Send your queries regarding the same to email@example.com with subject title - 'Consumer Complaint'.
Fortunatelty though, there are other ways to get your Starlink queries answered:
Get in Touch with Starlink Through Social Media Apps
Now, if you aren't an esteemed customer of Starlink but plan on being one, contacting Starlink Support to know more about their services might be a taxing affair.
The only way non-Starlink consumers can know more about Starlink services is through online articles and forums.
Accessing the support tab to lodge a Ticket is reserved exclusively for customers that have an account with Starlink.
And to get an account, you'll first have to pay a deposit and then receive the necessary gear to set up the service, which could take months.
And under the current circumstances, with severe chip shortages throughout the globe, Starlink has pushed the delivery dates to mid-2023 (and later), even for pre-order customers who had paid the deposit a year ago. This has made the company's waitlist even longer.
So, how can you get in touch with Starlink under these prevailing circumstances and conditions?
Fortunately, Starlink officials and customer care agents are active on several discussion forums and host Q&A sessions on various social media sites.
It is through such forums that users can get in touch with Starlink officials and get their queries about the WiFi Router, the Satellite Dish, or pretty much anything with the service answered.
One of the most active social media handles of Starlink belongs to Reddit. Starlink Engineers and Officials frequently haunt the Starlink Subreddit and engage with users by answering their queries and hinting at newer updates.
Starlink also publishes all of its achievements and progress on its Subreddit.
Below mentioned is the link to the subreddit and the posts about the usual Subreddit Queries:
- Starlink Subreddit
- Starlink General Discussion Thread - A general discussion post where users can engage with other users and company officials.
- Starlink Availability Thread - Subreddit post addressing the overall availability of Starlink throughout the planet.
- Starlink Questions Thread - Subreddit post for users to get in touch with each other and Starlink Officials.
Apart from the General discussion thread, most Reddit posts addressing various topics on Starlink are created and handled by Starlink-approved MODs and Beta Testers.
Similarly, Starlink also has an active user base on Twitter. Curated by SpaceX, you can know about the latest achievements by SpaceX and Starlink through the same handle.
Also, from time to time, Elon Musk himself can be found answering customer complaints on Twitter.
Discord is also a popular destination for users to get in touch with Starlink. On the Starlink Discord, you get to converse with Starlink geeks and officials on a real-time basis.
And there you have it, a comprehensive guide on how to contact Starlink support.
The most obvious method would be to raise a ticket addressing your query right from the Starlink app or website. But to do so, you have to be a customer.
If you don't have an account but still want to get in touch with Starlink, try their social media pages.
Frequently Asked Questions (FAQs)
How long does it take to receive Starlink?
It takes around two to six months to receive the Starlink satellite service kit from the time of deposit payment. But under the current circumstances, with severe shortages of chips and associated hardware around the globe, Starlink has pushed the delivery dates to mid-2023 (and later) for most customers.
How long is a Starlink contract?
Unlike other satellite internet services, Starlink does not require you to sign a contract to use their services. Also, you can opt out of Starlink anytime, cost-free.
Does Starlink have phone service?
Starlink and T-Mobile have joined forces to provide mobile internet services to the masses in the near future. Although, the speeds may not be as fast as 5G networks.