Here's how to contact Starlink support regarding an issue or a general query.
To contact Starlink, raise a ticket from the Support page on the Starlink website or app. Starlink does not have a customer support phone number or a public email that you can use to contact them.
Here's a detailed guide on everything you need to know about contacting Starlink.
How to Contact Starlink Customer Support through Tickets
To contact Starlink customer support through tickets, follow these steps:
1. On the Starlink app/website, log in to your Account.
2. Open the Support page.
3. Click open the Troubleshooting tile.
4. Select a preset query that's similar to your issue.
5. Scroll down to the "Did this answer your Question?" tile.
6. Tap on the Thumbs Down icon below this tile. Doing so will take you to the page to raise a Ticket.
7. Fill in the necessary tiles.
8. Click on Submit request to create a Ticket.
You have now successfully registered a Ticket addressing the query. In due time, you will get a reply from Starlink.
Unfortunately, Starlink customer support still leaves a lot to be desired.
Want to be a part of the Starlink community? All you got are the dime-a-dozen articles expatiating on the merits (or demerits) of getting into the program.
But once you receive your Starlink gear and set up the service, a.k.a became a valued customer of Starlink with your very own account, reaching customer services is a breeze.
Public grievance redressal through Tickets is nothing new in the current day and age. Most E-Commerce websites and services rely on a similar system to address and resolve customer issues and queries.
Although embedded deep inside the Support page of Starlink, you can get a specialist to answer your ticket quite swiftly if you know where to look in the first place.
You can also check up on the status of your Ticket. Here's how to do so:
How to Check the Status of a Ticket
After lodging a Ticket with Starlink, you can actively monitor the Ticket status.
A real-time status feature has become a crucial element of every Grievance Redressal system since it helps further the transparency involved in the procedures taking place behind the curtains.
Starlink, too, believes in this corporate transparency, hence the implementation.
To know the status of your Tickets, follow these steps on the Starlink App/website:
1. Log in to your Starlink User Account.
2. Click open the Support tab.
3. Select All messages from the left side menu.
You can now find the status of every Ticket you have opened so far.
Get in Touch with Starlink Through Social Media Apps
Now, if you aren't an esteemed customer of Starlink but plan on being one, contacting Starlink to know more about their services might be a taxing affair.
The only way to know more about Starlink services is through online articles and forums.
Accessing the support tab to lodge a Ticket is reserved exclusively for customers that have an account with Starlink.
And to get an account, you'll first have to pay a deposit and then receive the necessary gear to set up the service, which could take months.
And under the current circumstances, with severe chip shortages throughout the globe, Starlink has pushed the delivery dates to mid-2023, even for customers who had paid the deposit a year ago. This has made the Starlink waitlist even longer.
So, how can you get in touch with Starlink under these prevailing circumstances and conditions?
Fortunately, Starlink officials are active on several discussion forums and host Q&A sessions on various social media sites.
It is through such forums that users can get in touch with Starlink officials and get their queries answered.
One of the most active social media handles of Starlink belongs to Reddit. Starlink Engineers and Officials frequently haunt the Starlink Subreddit and engage with users by answering their queries.
Starlink also publishes all of its achievements and progress on its Subreddit.
Below mentioned is the link to the subreddit and the posts about the usual Subreddit Queries:
- Starlink Subreddit
- Starlink General Discussion Thread - A general discussion post where users can engage with other users and Starlink officials.
- Starlink Availability Thread - Subreddit post addressing the overall availability of Starlink throughout the planet.
- Starlink Questions Thread - Subreddit post for users to get in touch with each other and Starlink Officials.
Apart from the General discussion thread, most Reddit posts addressing various topics on Starlink are created and handled by Starlink-approved MODs and Beta Testers.
Similarly, Starlink also has an active user base on Twitter. Curated by SpaceX, you can know about the latest achievements by SpaceX and Starlink through the same handle.
Also, from time to time, Elon Musk himself can be found answering customer queries on Twitter.
Discord is also a popular destination for users to get in touch with Starlink. On the Starlink Discord, you get to converse with Starlink geeks and officials on a real-time basis.
And there you have it, a comprehensive guide on how to contact Starlink.
The most obvious method would be to raise a ticket addressing your query right from the Starlink app or website. But to do so, you have to be a customer.
If you don't have an account but still want to get in touch with Starlink, try their social media pages.
Frequently Asked Questions (FAQs)
How long does it take to receive Starlink?
It takes around two to six months to receive the Starlink kit from the time of deposit payment. But under the current circumstances, with severe shortages of chips around the globe, Starlink has pushed the delivery dates to mid-2023 for most customers.
How long is a Starlink contract?
Unlike other satellite internet services, Starlink does not require you to sign a contract to make use of their services. Also, you can opt-out of Starlink anytime, cost-free.
Does Starlink have phone service?
Starlink and T-Mobile have joined forces to provide mobile internet services to the masses in the near future. Although, the speeds may not be as fast as 5G networks.