In an unexpected turn of events, Wyze camera users are currently grappling with a mass outage, leading to widespread connectivity issues and a growing sense of frustration.
Reports have been pouring in from users all over america, detailing difficulties in accessing their Wyze surveillance systems.
The issue started appearing from 12/01/23 for most users. If you're issues started before that, it might be an unrelated problem.
The sequence of events for many users began when a Wyze cam V3 exhibited connectivity problems, prompting troubleshooting efforts.
Unfortunately, these attempts not only failed but triggered a chain reaction, rendering multiple cameras unresponsive. Despite users' best efforts, including firmware updates and remote restarts, the cameras remain inaccessible.
A user shared their experience, stating, "I've had five Wyze cam V3s for a couple of years that have had no issues until tonight. I noticed one of them was unable to connect, so after a few troubleshooting steps, I restarted my router, and now none of them are able to connect."
Reports have also surfaced regarding notification issues. Another user expressed, "Interesting, I was having trouble with all the notifications this morning, and my V2 and V3 wouldn't connect."
In an official statement addressing the widespread Wyze camera outage, Wyze has disclosed that they have identified the root cause of the issues with a key partner service.
Currently, the company is actively engaged in developing a fix to rectify the connectivity problems experienced by users.
Some users speculate about a potential issue with the certificate or authorization system. One user offered an insight, suggesting, "My uninformed guess is that some certificate or authorization system is down. Devices with existing 'sessions' are still authorized in the Wyze system, thus they keep working. Any new session cannot authenticate properly, so they cannot connect."
As the situation unfolds, concerns arise about the longevity of existing devices' sessions. If the issue persists, there is the possibility that these sessions may expire, leading to further connectivity challenges. The gravity of the situation is evident in the rising number of user complaints on platforms like DownDetector, Reddit and Wyze forums, with tons of users reporting similar issues in the last hour alone.
While awaiting an official statement from the Wyze team, users are advised to refrain from rebooting routers or cameras, as the prevailing belief is that this is a temporary outage unrelated to individual setups.
As users anxiously await a resolution, the incident raises questions about the reliability of smart home security systems, highlighting the potential vulnerabilities within these technologies.
Update: The issue has not been resolved up 12/02/23 1:19 AM PT