Airpods Max can behave weirdly at times.
Nothing can be more frustrating than having pricey headphones like Airpods Max disconnecting from your Phone/Ipad/Computer.
Many Airpods Max owners who encounter this issue report that disconnection happens when sending a voice message or when making calls.
If Airpods Max keeps disconnecting, turn off auto-ear detection and auto-switching of your Airpods Max. Remove any sources of interference and update your Airpods Max device. If none of these work, hard reset your Airpods Max to factory state and see if that solves the issue.
Turn off Bluetooth and Connect Again
The first and the most basic fix is to reset the Bluetooth of the device that Airpods Max is connected with.
Go to Settings on your iphone/computer/ipad > Bluetooth and turn off bluetooth.
After waiting for a few seconds, turn on the bluetooth again and see if that fixes the disconnection issue of your Airpods Max.
Distance to Device
Your Airpods Max connects with the paired device (phone/computer) through Bluetooth.
The strength of a Bluetooth signal drops sharply as distance between the two increases.
Make sure you're not too far off, and that's not causing the disconnection.
Turn off Auto-Ear Detection
Sometimes the problem might be caused the automatic ear detection featured on Airpods Max.
Turning that feature off might solve the problem. Although this might not be ideal, it's worthy as a temporary solution.
1. Make sure your Airpods Max is connected to your device (phone/computer).
2. Go to settings on your device and tap on bluetooth.
3. You should see your Airpods Max on the list of devices.
4. Tap the (i) button next to your device, and toggle the Automatic Head Detection to turn the feature off.
Turn off Auto Switching
Apple introduced an Auto switching feature which makes your Airpods Max switch between your devices, depending on which one you're using.
However, this can cause issues if you have multiple apple devices in close proximity.
Say you're listening to something from your iPhone through your Airpods Max.
If you pick up your iPad, your Airpods Max may switch the audio being played from iPhone to iPad.
1. Make sure your Airpods Max is connected to your iPhone/iPad.
2. Tap Settings > Bluetooth, and find your Airpods Max from the list of devices.
3. Tap the (i) next to your Airpods Max and tap Connect to this iPhone option.
4. On the next screen, choose When last connected to this iPhone instead of automatically.
This will stop the Airpods Max from switching between devices, which might resolve your problem.
Update Airpods Max and iPhone/iPad/Macbook
Sometimes there are bugs, and Apple brings out updates to fix those bugs.
Make sure your Airpods Max is updated to the latest firmware.
To check the version of your Airpods Max follow these steps on your iPhone/iPad/Mac:
1. Tap Settings > General > About
2. Scroll down until you see your Airpods Max listed and Tap on it.
3. You can see the firmware version here.
Check the current version of AirPods Max and see if the version shown on your device matches that.
Now, if your Airpods Max is running on an older version, how do you update it?
There's no dedicated button for updating your Airpods Max, instead, you need to follow these steps.
1. Connect your Airpods Max to your device through Bluetooth.
2. Place your Airpods Max inside its case.
3. Plug in your lightning cable into Airpods Max with the other end of the cable connected to the power adapter.
In about 15 minutes, your Airpods Max should be updated to the latest version.
Disconnection from Macbook
If your AirPods Max is disconnecting only from your Macbook, there is another fix you can try.
1. Disconnect all devices from your Macbook.
Hard Reset Airpods Max
If none of the above steps work, try hard resetting your Airpods Max.
Hard resetting will delete your Airpods Max from paired devices and also unpair your Airpods Max from your iCloud account.
1. Charge your Airpods Max for a few minutes before resetting it.
2. Press the noise control button and the digital crown button simultaneously and hold for around 15 seconds until the LED indicator flashes with an amber color.
3. The color will first flash with an amber color and then turn to white.
At this point, Airpods Max has been reset.
Connect again with your device to see if the issue is solved.
Remove Interference Causing Elements
Your disconnection issue can also be due to interference which can mess up the signals between your Airpods Max and phone/Computer.
To check this, remove all likely sources of interference.
The most common sources are other phones, wireless cameras, fluorescent lights, microwave ovens, and power cables.
Sometimes the WiFi router in your home might be interfering with the Bluetooth signal of your Airpods Max.
Usually, both Bluetooth and WiFi devices use the 2.4 GHz frequency band for communication.
If you have a dual-band router, you might be able to switch to the 5 GHz band for the WiFi, freeing up the Bluetooth devices.
Alternatively, you can also use the Airpods Max wired!
The fixes above are software-level fixes.
If none of these work, you might be looking at a defective Airpods Max device.
This is a rare situation, but it can happen occasionally.
If you are within the return period, you might be able to either return or replace the device for free.
If you are past the return window, you can get it repaired at an Apple store.
Frequently Asked Questions (FAQ)
Is AirPods Max condensation a problem?
Although there can be some condensation in Airpods Max, it is highly unlikely to affect any of the electronics or the working of the device. If you peel back the earmuffs, there can be a bit of condensation or moisture in them, however it is not a problem.
Is AppleCare worth it for AirPods Max?
Yes. AppleCare is worth it for Airpods Max considering how expensive the device is. AppleCare costs only around 10% of the device cost but secures your device in case of any accidental damage for 2 years.